HP Photosmart M417 User Manual page 135

Message
Cannot Connect
To Product
(continued)
Possible Cause
The camera is set
to the Digital
Camera setting in
the USB
Configuration sub-
menu of the Setup
Menu, but the
computer cannot
recognize the
camera as a
digital camera.
The camera is
connected to the
computer through
a USB hub, and
your USB hub is
not compatible
with the camera.
You are using the
optional
HP Photosmart
M-series dock and
forgot to press the
Save/Print
button.
The optional
memory card that
is installed is
locked.
The USB
connection failed.
Troubleshooting and Support
Solution
Change the USB
Configuration setting to Disk
Drive in the Setup Menu (see
page 90.) This allows the
camera to appear as
another disk drive on the
computer so that you can
easily copy the image files
from the camera to the
computer hard drive.
Connect the camera directly
to a USB port on the
computer.
Press the Save/Print
button on the
dock.
With the camera turned off,
remove the memory card
and switch the locking tab
on the card to the unlocked
position.
Reboot the computer.
135