HP Photosmart M417 User Manual page 130

Message
Unable to
communicate with
printer
Printer top cover is
open
Printer ink cover is
open.
Incorrect or
missing print
cartridge.
Incorrect or
missing print
head.
HP Photosmart M417/M517 User's Manual
130
Possible Cause
There is no
connection
between the
camera and
printer.
The printer is
open.
The door to the
ink cartridge is
open.
The printer
cartridge is the
incorrect model
or is missing.
The print head is
the incorrect
model or is
missing.
Solution
• Check that the printer is
turned on and has no
errors.
• Make sure the cable is
connected between the
printer and the camera
or the optional
HP Photosmart M-series
dock. If that does not
work, turn off the
camera and disconnect
it from the USB cable.
Turn the printer off and
then on again. Re-
connect the camera
and turn it on.
Close the top cover of the
printer.
Close the door to the ink
cartridge.
Install a new printer
cartridge, turn the printer
off, then turn it back on.
Install a new print head,
turn the printer off, then
turn it back on.