Ford ENDEAVOUR Owner's Manual page 423

Ford Service Roadside Assistance is designed to
enhance your overall Ford ownership experience, by
providing you with 24hrs/7days emergency support
related to the use of your motor vehicle. Peace of
mind motoring-guaranteed.
While it is our sincere hope that your travels are
always trouble-free, breakdowns and road traffic
accidents do happen - our goal is to ensure that
even if your Ford is immobilized, whether at home or
while travelling, any inconvenience to you and your
family is minimized.
Should you ever required assistance, all you need to
do is dial our 24-hour assistance hotline:
7400 and Ford Service Roadside Assistance will be
there to help.
Vehicles will be covered under this program for a
period of two years from the date of registration of
the factory warranty.
Getting Help – What to do when you need
Assistance
In the event of a breakdown or accident, simply call
Ford Service Roadside Assistance on
7400 (toll-free from anywhere in India).
Please have the following information in hand for the
operator when you call:
•
Your name and exact location
•
License plate number and colour of your vehicle
•
Vehicle Identification Number (VIN)
•
Vehicle model
•
Contact phone number
•
Description of the problem
In order to qualify for the benefits provided by
Ford, you must contact or seek assistance only from
Ford Service Roadside Assistance. This Ford Service
Roadside Assistance is available only if you have
not opted for your own vehicle assistance/recovery
management. If you opt for your own vehicle
assistance/recovery management, the cost for the
same shall be borne by you.
Covered Events
•
Mechanical or electrical breakdown leading to
stoppage/immobility of the vehicle
•
Human error
1800-209-
•
Road traffic accident where the vehicle is
immobilized
Assistance will be provided no matter where you are
1800-209-
(i.e. at home, on the roadside, on the highway, in a
parking lot, etc.), as long as you are not already at
an Authorized Ford Dealer.
Roadside Assistance at home or on the road
If your vehicle is immobilized whether at home or
on the road, Ford Service Roadside Assistance will
attend to your vehicle. For minor repairs where we
decide the vehicle can be repaired at the roadside,
a technician will be sent to try and mobilize your
vehicle at the roadside.
CALL 1800-209-7400
- Battery problems: flat battery
- Fuel problems: out of fuel, incorrect fuel,
or contaminated fuel
- Key problems: locked keys, lost keys, or
broken vehicle keys
- Tyre problems: puncture, bolts or valve
related issues
Summary of Customer Benefits