Cannot Print A Fax - Canon PIXMA MP830 User Manual

Cause Action
There was an error during reception. • Check the LCD for an error message. See "An Error Message is
Displayed on the LCD" on page 161.
• Print the Activity report and check for an error. See "Printing the
Activity Report Manually" on page 105.
The telephone line is not correctly
connected.
The machine is not set to the
appropriate receive mode.
• Cannot Print a Fax
Check that the telephone line is connected correctly to Telephone Line
Jack and that the telephone (or another external device such as an
answering machine or a computer modem) is connected correctly to
External Device Jack. Refer to the Easy Setup Instructions.
Check the receive mode setting (A), and change it to a mode suited to the
your connection if necessary.
ii'=
Image quaI i ty: Standard
(A)
- <FAX only>
See "If You Want to Receive Only Faxes Automatically with Your Machine,
or Have a Dedicated Telephone Line for Fax Use Only:" on page 119.
- <Manual RX>
See "If You Receive Mainly Voice Calls and Sometimes Faxes, or Want to
Receive Faxes Manually:" on page 120.
- <Ans me. connect>
See "If You Want to Receive Voice Messages on Your Answering Machine
and Receive Faxes Automatically:" on page 120.
- <FIT auto switch>
See "If You Want to Receive Faxes Automatically as well as Voice Calls:"
on page 120.
- <DRPD>
See "If You Have Subscribed to a Distinctive Ring Pattern Detection
(DRPD) Service with Your Telephone Company (US and Canada only):" on
page 121.
- <Network switch>
See "If You Want Your Machine to Automatically Switch between Fax and
Voice Calls by the Call Ring Patterns (Network Switch):" on page 121.
Cause Action
The machine's memory is full. Either print or delete documents in memory (see "Printing a List of
Documents in Memory" on page 113) to free up memory. Then ask the
sender to resend the fax.
A paRer size other than A4, LTR or If a paper size other than A4, LTR or LGL·
1
is loaded in the configured
LGL
1
is loaded.
paper source, incoming faxes are not printed and are stored in memory.
Change the paper in the configured paper source to A4, LTR or LGL·
1
size,
then press [OK] on the machine. Load legal-sized·
1
paper in the Auto
Sheet Feeder.
Paper is not loaded. If there is no paper loaded in the configured paper source, the received fax
is stored in memory and not printed. Load some paper and press [OK] on
the machine.
184 Troubleshooting Chapter 11
Cause Action
There was an error during reception. • Check the LCD for an error message. See "An Error Message is
Displayed on the LCD" on page 161.
• Print the Activity report and check for an error. See "Printing the
Activity Report Manually" on page 105.
The telephone line is not correctly
connected.
The machine is not set to the
appropriate receive mode.
• Cannot Print a Fax
Check that the telephone line is connected correctly to Telephone Line
Jack and that the telephone (or another external device such as an
answering machine or a computer modem) is connected correctly to
External Device Jack. Refer to the Easy Setup Instructions.
Check the receive mode setting (A), and change it to a mode suited to the
your connection if necessary.
ii'=
Image quaI i ty: Standard
(A)
- <FAX only>
See "If You Want to Receive Only Faxes Automatically with Your Machine,
or Have a Dedicated Telephone Line for Fax Use Only:" on page 119.
- <Manual RX>
See "If You Receive Mainly Voice Calls and Sometimes Faxes, or Want to
Receive Faxes Manually:" on page 120.
- <Ans me. connect>
See "If You Want to Receive Voice Messages on Your Answering Machine
and Receive Faxes Automatically:" on page 120.
- <FIT auto switch>
See "If You Want to Receive Faxes Automatically as well as Voice Calls:"
on page 120.
- <DRPD>
See "If You Have Subscribed to a Distinctive Ring Pattern Detection
(DRPD) Service with Your Telephone Company (US and Canada only):" on
page 121.
- <Network switch>
See "If You Want Your Machine to Automatically Switch between Fax and
Voice Calls by the Call Ring Patterns (Network Switch):" on page 121.
Cause Action
The machine's memory is full. Either print or delete documents in memory (see "Printing a List of
Documents in Memory" on page 113) to free up memory. Then ask the
sender to resend the fax.
A paRer size other than A4, LTR or If a paper size other than A4, LTR or LGL·
1
is loaded in the configured
LGL
1
is loaded.
paper source, incoming faxes are not printed and are stored in memory.
Change the paper in the configured paper source to A4, LTR or LGL·
1
size,
then press [OK] on the machine. Load legal-sized·
1
paper in the Auto
Sheet Feeder.
Paper is not loaded. If there is no paper loaded in the configured paper source, the received fax
is stored in memory and not printed. Load some paper and press [OK] on
the machine.
184 Troubleshooting Chapter 11