Canon PIXMA MP830 User Manual
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Canon PIXMA MP830 User Manual

Office all-in-one printer
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Table of Contents

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14
Main Components and Their Functions
144
Replacing an Ink Tank
163
An Error Message Is Displayed on the Lcd
168
Ink Does Not Come Out/Printing Is Blurred/Colors Are Wrong/White Streaks/Straight Lines Are Misaligned/Cannot Print to End of Job
See also: Service Manual, User Manual
Office All-in-One
User's Guide
ENG
QT5-0241-V04

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Table of Contents
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Summary of Contents for Canon PIXMA MP830

  • Page 1 Office All-in-One User’s Guide QT5-0241-V04...
  • Page 2 CarePAK offers toll-free Canon technical support and includes Canon’s superb InstantExchange product replacement program. For further information about extending your Canon service and support, call (1-800-385-2155), or visit our Web site at www.canonesp.com. CarePAK must be purchased during your product’s war- ranty period.

  • Page 3: Table Of Contents

    Printing Photographs Directly from a Compliant Device ...70 Connecting to a PictBridge Compliant Device...70 Printing Photographs Directly from a PictBridge Compliant Device ...73 Printing Photographs Directly from a Canon Bubble Jet Direct Compatible Digital Camera ...76 Faxing...79 Preparing Your Machine for Fax...79 Sending Faxes...106 Receiving Faxes ...118...
  • Page 4 Connection of the Equipment ...206 In Case of Equipment Malfunction...207 Rights of the Telephone Company ...207 FCC Notice ...207 Mercury Legislation...208 CANON U.S.A., INC. LIMITED WARRANTY --- (USA Only) ...209 Users in Canada...212 Pre-Installation Requirements for Canon Facsimile Equipment ...212 Customer Technical Supports ...213...

  • Page 5: Copyright

    © 2006 Canon Inc. Disclaimer Canon Inc. has reviewed this manual thoroughly in order that it will be an easy-to-use guide to your Canon MP830 Series. All statements, technical information and recommendations in this manual and in any guides or related documents are believed reliable, but the accuracy and completeness thereof are not guaranteed or warranted, and they are not intended to be, nor should they be understood to be, representation or warranties concerning the products described.

  • Page 6: Model Name

    Model Name K10270 (PIXMA MP830) Trademarks "Windows" and "Internet Explorer" are trademarks of Microsoft Corporation, registered in the United States and other countries. "Macintosh" and "Mac" are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. "SmartMedia" is a trademark of Toshiba Corporation. "MEMORY STICK", "Memory Stick PRO", "MEMORY STICK Duo"...

  • Page 7: Safety Precautions

    If you detect smoke, unusual smells or strange noises around the machine, immediately unplug the machine at the power supply and contact the Canon Customer Care Center. Using the machine in such conditions may result in fire or electrical shock.
  • Page 8 If these items are dropped or spilled in the machine, turn OFF the power and unplug the power cord immediately with dry hands. Then contact the Canon Customer Care Center. Do not use flammable sprays near the machine.
  • Page 9 Power supply Never remove the plug by pulling on the cord. Pulling on the power cord may damage the cord and cause a fire or electrical shock. When turning OFF the power, be sure to press [ON/OFF] or unplug the machine. However, if the machine is unplugged during printing, the Print Head is not protected with the cap that prevents the ink from drying.
  • Page 10 If water does spill inside the machine, turn OFF the power immediately by pressing [ON/OFF], and disconnect the power cord. Then, contact the Canon Customer Care Center. Do not touch the high-voltage electrical parts as this may result in electrical shock.
  • Page 11 Print Head/Ink tanks For safety reasons, store print heads and ink tanks out of the reach of small children. If a child ingests any ink, consult a doctor immediately. Do not shake print heads or ink tanks. Ink may leak out and stain clothing or the surrounding area. Never touch the Print Head.

  • Page 12: Reading The Document

    Reading the Document Symbols Used in This Guide Please read the list below of symbols used in this guide. The following symbols are used to indicate important instructions. Be sure to obey these instructions. Warning Indicates a warning concerning operations that may lead to death or injury to persons if not performed correctly.

  • Page 13: Legal Limitations On Use Of Your Product And Use Of Images

    Legal Limitations on Use of Your Product and Use of Images It may be unlawful to make copies of, scan, print or use reproductions of the following documents. The list provided is non-exhaustive. When in doubt, check with a legal representative in your jurisdiction.

  • Page 14: Before Printing

    Chapter 1 Before Printing Main Components and Their Functions Front View (13) (12) (1) ADF (Automatic Document Feeder) Automatically scans in documents loaded in the Document Tray. (2) Feeder Cover Open when clearing jammed documents. (3) Document Guides Adjust these guides to match the document width. (4) Paper Support Supports paper loaded on the tray.
  • Page 15 (12) Direct Print Port Used when printing directly from a digital camera or a digital video camcorder or a mobile phone equipped with a camera compatible with PictBridge or Canon Bubble Jet Direct. (13) Paper Output Tray Open this tray before copying or printing by pressing the Open Button. However, even if it is closed, the tray will open automatically when copying or printing is started.
  • Page 16 Rear View and Interior (19) (20) (21) (31) (30) (29) (19) Print Head Lock Lever Used to fix the Print Head. Important Do not pull up this lever after installing the Print Head. (20) Ink Tank Lamp Lights or flashes red to indicate the status of the ink tank. You can check the status of each ink tank according to the way its lamp flashes.
  • Page 17 (26) Duplexing Transport Unit Open when clearing jammed paper after pulling out the Cassette. (27) Power Connector This is the connector used to connect the provided power cord. (28) Rear Cover Open when clearing jammed paper. (29) External Device Jack Connects the external device.
  • Page 18 Operation Panel Name and Functions (2) (3) (4) (5) (14) (16) (13) (15) (1) [ON/OFF] Turns the machine ON and OFF. Before turning ON the machine, make sure the Document Cover is closed. Note The machine cannot receive faxes when the power is turned OFF. The power cannot be turned OFF while the machine is sending or receiving a fax, or when there are unsent faxes stored in the machine's memory.
  • Page 19 (14) Auto Sheet Feeder Lamp Lit when the Auto Sheet Feeder is selected. (15) Cassette Lamp Lit when the Cassette is selected. (16) [Feed Switch] Selects the paper source. Press this toggle switch to change the paper source between the Auto Sheet Feeder and Cassette. (17) [Photo Index Sheet] Switches to Photo Index Sheet mode.

  • Page 20: Turning The Machine On And Off

    Turning the Machine ON and OFF Turn on the machine before starting printing. Turning on the Machine Before turning on the machine, confirm that the Print Head and ink tanks are set into place. Note If preparatory operations above are not yet finished, follow the Easy Setup Instructions to complete them.

  • Page 21: Loading Documents To Copy, Fax, Or Scan

    Setting the Power Save Mode The machine enters Power save mode if not operated for a certain interval. In the Power save mode, the internal fluorescent lamp are turned off, and the selected Mode Lamp stays lit. You can configure the interval that the machine waits before entering Power save mode. See “Power save setting”...

  • Page 22: Loading Documents

    Loading Documents Load documents that you want to copy or scan on the Platen Glass or the ADF. Note Make sure any glue, ink, correction fluid, or the like is completely dry before loading the document. Remove all staples, paper clips, and the like before feeding the document. Load legal-size documents in the ADF.

  • Page 23: Using The Adf

    Note The machine cannot scan the area within about 0.08" / 2 mm from the rear edge, and within about 0.08" / 2 mm from the left edge of the Platen Glass. You can also scan in originals that are up to 0.8" / 20 mm thick, such as books. Set them on the Platen Glass in the same way as documents.

  • Page 24: Loading Paper

    Adjust the Document Guides to match the document width (2). Note Ensure that the edge of the document stack is in line with the Paper Size Mark imprinted on the Document Tray (A). Loading Paper This section describes how to load paper in the Auto Sheet Feeder and the Cassette. Paper Handling Recommended Paper and Requirements Media Type...
  • Page 25 — Paper having a "Model Number" is Canon specialty media. You may not be able to purchase some Canon branded paper depending on your country. Paper is not sold in the US by Model Number. Purchase paper by the name.

  • Page 26: Media Types You Cannot Use

    Folded, curled or wrinkled paper Damp paper Excessively thin paper (less than 64 gsm or 17 lb) Excessively thick paper* (more than 105 gsm or 28 lb)(non-Canon branded paper) Picture postcards Postcards affixed with photos or stickers Envelopes with double flaps...
  • Page 27 Store printouts in photo albums, photo frames, or presentation binders to protect them from direct exposure to air or sunlight. Do not mount printouts in an adhesive-type album as you may not be able to remove them. Be aware that some types of clear plastic folders and albums may cause the edges of the paper to turn yellow.
  • Page 28 Continuous printing on the same type/size of paper by using both the Auto Sheet Feeder and Cassette together If the Auto Sheet Feeder or Cassette runs out of paper, the paper source automatically switches to the other one. This is useful for printing onto a large volume of paper. Important When printing from a computer, you need to set this feature with the printer driver.

  • Page 29: Changing The Paper Source

    Load plain paper (A4-, letter-, or legal-size) when receiving faxes. Loading Paper Note For detailed information on the specialty media Canon provides for use with its various printers, see “Recommended Paper and Requirements” on page Flatten the four corners of the paper before loading it.
  • Page 30 Note Align the edges of paper neatly before loading. Loading paper without aligning the edges may cause paper jams. When paper is curled, hold the opposing curled corners and gently bend them in the opposite direction until the paper becomes completely flat. See page 172.

  • Page 31: Loading Envelopes

    Do not load the paper beyond this Load Limit Mark (A). Note You can use general copy paper or Canon’s Super White Paper SW-201. You can load up to 150 sheets of plain paper (64 gsm or 17 lb, 13 mm or 0.52 inches in height) in the Auto Sheet Feeder.
  • Page 32 Note A maximum of 10 envelopes can be loaded at once. Pinch the Paper Guide and slide it against the left side of the envelope. Press [Feed Switch] so that the Auto Sheet Feeder Lamp lights. Select [Envelope] in [Media Type], and then select [DL Env.] or [Comm. Env. #10] in [Page Size].
  • Page 33 Always load paper in portrait orientation (A). Loading paper in landscape orientation (B) can cause the paper to be jammed. Note We recommend using genuine Canon photo media when printing photographs. See “Recommended Paper and Requirements” on page Chapter 1 “Printing with Windows”...
  • Page 34 Load plain paper (A4- or letter-size) when receiving faxes. Loading Paper Note For detailed information on the specialty media Canon provides for use with its various printers, see “Recommended Paper and Requirements” on page Flatten the four corners of the paper before loading it.
  • Page 35 Do not load the paper beyond this Load Limit Mark (A). Note You can use general copy paper or Canon’s Super White Paper SW-201. You can load up to 150 sheets of plain paper (64 gsm or 17 lb, 13 mm or 0.52 inches in height) in the Cassette.
  • Page 36 Prepare the Paper Output Tray. (1) Press the Open Button to open the Paper Output Tray. (2) Open the Paper Output Tray Extension completely. (3) Press [Feed Switch] so that the Cassette Lamp (A) lights. Note You can also select the paper source with the printer driver. For details, refer to the Printer Driver Guide.
  • Page 37 Slide the Paper Guides against the sides of the envelope. Note Fold the envelope flap shut (A). Press [Feed Switch] so that the Cassette Lamp lights. Note Printing direction (B). Select [Envelope] in [Media Type], and then select [DL Env.] or [Comm. Env. #10] in [Page Size].
  • Page 38 Loading 4" x 6"- or 5" x 7"-Sized Paper in the Cassette Important Do not leave photo paper, such as Photo Paper Pro, in the Cassette for a long time. This may cause paper discoloration due to natural aging. If you are using photo paper such as Photo Paper Pro and have loaded them in the Cassette, the printout may have roller traces on the print surface.

  • Page 39: Changing The Print Settings

    Always load paper in portrait orientation (A). Loading paper in landscape orientation (B) can cause the paper to be jammed. Note We recommend using genuine Canon photo media when printing photographs. See “Recommended Paper and Requirements” on page Changing the Print Settings This section describes the Settings screen that can be specified on the Operation Panel when copying, or printing from memory card.
  • Page 40 Select the Setting tab. (1) Use [ ] or [ ] to select the Setting tab. Select tab 1 here. Select the setting item. (1) Use [ ] or [ ] to select the setting item. Select <A4> here. Change the setting. (1) Use [ ] or [ ] to change the setting.

  • Page 41: Copy Mode

    Print Setting Items Each tab contains the following setting items. To change the tab, use [ ] to select the tab and use [ ] or [ Note Depending on the functions specified in the Copy or Memory card mode, some setting items cannot be specified in combination.

  • Page 42: Memory Card Mode

    Memory card mode This section describes the Settings screen for Memory card mode. Tab 1 You can specify the settings such as the paper, bordered/borderless, and Date/file no. Note You can change the print settings on this screen when a PictBridge compliant device is connected to this machine.
  • Page 43 Tab 2 Allows you to optimize photos with the functions below. (1) Red eye correction ON, Red eye correction OFF When <Red eye correction ON> is selected, portraits with a red eye caused by flash photography are corrected in print. (2) Activate/deactivate Vivid photo function.

  • Page 44: Copying

    Chapter 2 Copying Making Copies This section describes the basic procedure to make copies. Prepare for copying. (1) Press [ON/OFF] to turn on the machine. “Turning on the Machine” on page (2) Press [COPY]. (3) Load paper. “Loading Paper” on page (4) Ensure that the proper paper source is selected.

  • Page 45: Reducing Or Enlarging A Copy

    Note To cancel copying, press [Stop/Reset]. The machine can also receive faxes in copy mode (when [COPY] is pressed). Reducing or Enlarging a Copy You can reduce or enlarge copies. Prepare for copying. “Prepare for copying.” on page Select the reduction/enlargement method. The example below assumes that you will select <Zoom (25-400%)>.
  • Page 46 Note When specifying enlarge/reduce for two-sided copying, load the document on the Platen Glass. Copying onto Both Sides of the Paper You can copy two document pages onto the sides of a single sheet of paper, or the sides of a double-sided document onto either the sides of a single sheet of paper or two sheets of paper.

  • Page 47: Chapter 2 Copying

    Select the binding margin. (1) Use [ ] or [ ] to select the binding margin, then press [OK]. Load the document. (1) Follow the on-screen instructions to load the document, then press [OK]. Specify the necessary items. “To Change Print Settings” on page Start copying.

  • Page 48: Changing The Copy Settings

    Changing the Copy Settings You can change the copy settings such as the page size, media type, or print quality. For details on changing the copy settings and setting items, see page You can specify the page size. You can specify the media type. You can adjust print quality for the document to be copied.

  • Page 49: Using Useful Copy Functions

    Using Useful Copy Functions Special Copy You can copy in various layouts. Prepare for copying. “Prepare for copying.” on page Select the copy menu. (1) Press [Menu]. (2) Use [ ] or [ ] to select <Special copy>, then press [OK]. The Special copy screen is displayed.
  • Page 50 Important If you do not press the same button in step (5) and step (7), the machine does not start copying. When the document was loaded in the ADF: The machine starts copying automatically after the document is scanned in. Note This function cannot be used in conjunction with other functions.
  • Page 51 You cannot specify <Magnification> for this function. Creating Stickers (Sticker copy) This feature enables you to easily make stickers from 4" x 6" / 101.6 x 152.4 mm photos or graphics using Canon sticker paper. (A) Platen Glass (place document face down) (B) 16 stickers Procedure: (1) Display the Special copy screen.

  • Page 52: Copying Without Borders (Borderless Copy)

    Copying without Borders (Borderless copy) This feature enables you to copy images so that they fill the entire page without borders. Procedure: (1) Display the Special copy screen. “Special Copy” on page (2) Use [ ] or [ ] to select <Borderless copy>, then press [OK]. (3) Specify the necessary items.
  • Page 53 (5) Press [ ] to move the cursor to the right. (6) Use [ ] or [ ] to set the horizontal repeats, then press [OK]. (7) Specify the necessary items. “To Change Print Settings” on page (8) Press [Color] for color copying, or [Black] for black & white copying. Important The area read from the documents depends on the enlargement/reduction ratio.
  • Page 54 (2) Use [ ] or [ ] to select <Collated copy>, then press [OK]. (3) Specify the necessary items. “To Change Print Settings” on page (4) Press [Color] for color copying, or [Black] for black & white copying. Note This function cannot be used in conjunction with other copy functions. Load the document in the ADF when using this function.

  • Page 55: Printing From A Memory Card

    Chapter 3 Printing from a Memory Card Using the Memory Card This section describes the compatible memory cards and how to insert and remove them. Memory Cards Supported by This Machine The following memory cards are compatible with this machine. Memory cards that can be directly inserted into the Card Slot: Memory cards that can be inserted in the Card Slot using the adapter: Chapter 3...

  • Page 56: Inserting The Memory Card

    Requires purchase of a separate compact flash card adapter for xD-Picture cards. Use the special adapter provided with the card. Important This machine supports image data created by DCF standard digital cameras (based on Exif), and DPOF (based on Ver 1.00). Image data taken or saved on memory cards that do not guarantee the action with the digital camera might be unreadable from the machine or the image data might be damaged.
  • Page 57 Insert a memory card into the Card Slot. Card Type Compact Flash (CF) card Microdrive xD-Picture card* SmartMedia MEMORY STICK MEMORY STICK PRO MEMORY STICK Duo* MEMORY STICK PRO Duo* SD Secure Digital memory card miniSD Card* MultiMedia card * Be sure to attach the memory card to the special adapter before inserting it into the Card Slot.

  • Page 58: Printing Photograph

    Removing the Memory Card Note If you use the Card Slot as a memory card drive for your computer, removing operation from the computer is required before removing the memory card. When Windows is being used, right-click the removable disk icon and click [Eject]. If [Eject] is not displayed on the screen, ensure that the Access Lamp is not flashing and remove the memory card.
  • Page 59 Select the print menu. (1) Press [MEMORY CARD]. (2) Use [ ] or [ ] to select <Single-photo print>, then press [OK]. The photo selection screen is displayed. Note may be displayed on the LCD while reading the photo. Select the photo you want to print. (1) Use [ ] or [ ] to display the photo you want to print.
  • Page 60 Start printing. (1) Check the page size and media type. Note Press [Settings] to check or change the page size, media type, or other settings. See Change Print Settings” on page (2) Use [ ] or [ ], or the Numeric buttons to specify the number of prints. (3) Press [Color].

  • Page 61: Other Useful Functions

    Note You can do... To search for photos with the shooting date (Search), see Shooting Date (Search)” on page To print a specified area (Trimming), see page Start printing. (1) Confirm the settings. To change any of the settings, press [Settings]. “Changing the Print Settings”...

  • Page 62: Printing A Specified Area (Trimming)

    Specify the date range. If you selected <One date only>: (1) Use [ ] or [ ] to specify the date to search for. (2) Go to main step 3. If you selected <Select date range>: (1) Use [ ] or [ ] to specify the date of the oldest photos you want to print, then press [OK].
  • Page 63 (2) Use [ ] to enlarge or [ ] to reduce the cropping frame size, respectively. (3) Use [ ] or [ ] to switch the cropping frame between portrait and landscape. Finalize your selection of trimming area. (1) Press [OK]. The area to be cropped is specified, and the original photo is displayed.
  • Page 64 Start printing. “Start printing.” on page Printing on the Sticker (Sticker Print) You can print your favorite photo with a frame on Canon Photo Stickers. Prepare for printing. “Prepare for printing.” on page Note When you use this function, load paper in the Auto Sheet Feeder.
  • Page 65 Select the layout for the sticker you want to print. (1) Use [ ] or [ ] to select <Stickers x 16>. You can only print in the Stickers x 16 layout though other layouts appear on the LCD. (2) Press [OK]. The photo selection screen is displayed.

  • Page 66: Other Printing Functions

    Other Printing Functions The following print functions are also provided under the Special photo print menu. <Print all photos> You can print all photos saved on the memory card. <Photo index print> You can print a list of all the photos saved on a memory card. Note The following print methods are available: <Standard>:...

  • Page 67: Captured Info

    <Captured info> Information on photographs at the time of its shooting (Exif info) can be printed in the margin of Photo index print or selected individual photos. Note The following print methods are available: <List>: Prints the information in the margin of Photo index print of all photos. <Single photo>: Prints the information in the margin of selected individual photos.

  • Page 68: Printing By Using The Photo Index Sheet

    Printing by Using the Photo Index Sheet With this machine, you can easily select print options as well as the photos to print using the Photo Index Sheet and by marking its appropriate circles. Simply scanning the Photo Index Sheet prints the selected photographs according to the settings you have made. Prepare for printing.
  • Page 69 If you selected <Search>: (2) Use [ ] or [ ] to specify the oldest shot date to include in print, then press [OK]. (3) Use [ ] or [ ] to specify the newest shot date to include in print, then press [OK]. (4) Go to step 4.
  • Page 70 (G) Mark this to print the same Photo Index Sheet again. *If you mark this, all other marked settings will be disregarded. Fill in the appropriate circles in the Photo Index Sheet. Fill in the appropriate circles ( print and their print options. Good (A) Check mark (B) Line only...
  • Page 71 Important Photo Index Sheet cannot be scanned from the ADF. If <Failed to scan Photo Index Sheet.> is displayed on the LCD, press [OK]. Make sure that you have marked all the necessary circles on the sheet, and confirm its orientation and position when it is set on the Platen Glass for scanning.

  • Page 72: Printing Photographs Directly From A Compliant Device

    It is possible to specify which images to print and various print settings from the operation panel of your camera or mobile phone. Canon Bubble Jet Direct allows you to print photos from a Canon Bubble Jet Direct compatible (PictBridge incompatible) digital camera or digital video camcorder without a computer, by simply connecting the digital camera or digital video camcorder to this machine.
  • Page 73 Important Do not connect PictBridge compliant devices or Canon Bubble Jet Direct compatible digital cameras to the machine while copying, scanning, faxing or printing is in progress. Note When printing photos with the digital device connected to the machine, it is advisable to use the AC adapter supplied with the device.
  • Page 74 Either of the following icons will display on the LCD display of the device when the machine is correctly connected. A PictBridge compliant device. A Canon Bubble Jet Direct compatible digital camera. Note If neither of these icons appear, see page 179.

  • Page 75: Printing Photographs Directly From A Pictbridge Compliant Device

    If any setting cannot be made, the machine setting is used. * Names of settings that are displayed on Canon PictBridge compliant device are used in the description given below. Different names may be displayed on the PictBridge compliant device depending on the brand or model.
  • Page 76 This paper is exclusively used to print photo stickers. When printing on sticker paper, select 10 x 15 cm / 4" x 6" in “Paper size”. This size can be selected only for Canon PictBridge compatible devices (note that it cannot be selected for some models).
  • Page 77 2 of the print setting specified in Memory card mode of the machine. For the setting items, see “Print Setting Items” on page If you use a Canon PictBridge compatible device, you can select “VIVID”, “NR”, “VIVID+NR”, or “Face”. (Note that these options cannot be selected for some models.) Note When “VIVID”...

  • Page 78: Printing Photographs Directly From A Canon Bubble Jet Direct Compatible Digital Camera

    Printing Photographs Directly from a Canon Bubble Jet Direct Compatible Digital Camera The following is a list of media types that can be set on the Canon Bubble Jet Direct compatible digital camera or digital video camcorder (PictBridge incompatible) along with their limitations when connected to this machine.
  • Page 79 Digital Camera Setting You may not be able to purchase some Canon branded paper depending on your country. Printing Directly from a Digital Camera or a Digital Video Camcorder This section describes how to print after connecting a camera to the machine.
  • Page 80 Specify the number of copies, select [Print], and then press [SET] on the digital camera. Note By operating the digital camera, you can make the following prints: – You can make a standard print from the image displayed in the single display mode or in the index display mode.

  • Page 81: Faxing

    Chapter 5 Faxing Preparing Your Machine for Fax Methods of Registering Information in Your Machine You can set the sending and receiving settings from the Operation Panel of the machine. Examples of Connecting the Machine Typical examples of connecting the machine are described below. The machine cannot send/ receive faxes if the connection is incorrect.

  • Page 82: Connecting External Devices

    Connecting to an ISDN Line (F) ISDN line (G) Terminal adapter, etc. (H) Analog port (I) Computer For details on ISDN connection and settings, see the manuals supplied with your terminal adapter or dial-up router. Connecting External Devices Connecting a Telephone or Answering Machine via a Computer (J) Computer (K) Telephone or Answering machine Connecting a Telephone or Answering Machine Directly...

  • Page 83: Setting The Telephone Line Type

    Setting the Telephone Line Type Before using your machine, make sure you set the correct telephone line type for your telephone line. If you are unsure of your telephone line type, contact your telephone company. For ISDN (Integrated Services Digital Network) or ADSL (Asymmetric Digital Subscriber Line) connections, contact the telephone company or service provider to confirm your line type.
  • Page 84 (2) Use [ ] or [ ] to select <User settings>, then press [OK]. The User settings screen is displayed. Display the Telephone line type screen. (1) Use [ ] or [ ] to select <Telephone line type>, then press [OK]. Select the telephone line type.

  • Page 85: Registering Sender Information

    Registering Sender Information You can register sender information (Transmit Terminal Identification (TTI)) in your machine so that your name or company name, your fax/telephone number, and the date and time of transmission are printed in small type at the top of each page to be received. Thus, whenever you send a fax from this machine, the recipient receiving the fax knows who sent it, and when it was sent.

  • Page 86: Entering The Date And Time

    Entering the Date And Time Note When your machine is connected to a computer with the MP Drivers installed, the date and time will be read from your computer every time you start the computer, turn the machine on, or connect the USB cable. The date and time will be reset when you disconnect the power cord or there is a power failure.
  • Page 87 Registering Your Fax/Telephone Number and Name (Sender Information) Display the FAX menu. “Display the FAX menu.” on page Display the Device settings screen. “Display the Device settings screen.” on page Display the User settings screen. “Display the User settings screen.” on page Display the Unit name/TEL registration screen.

  • Page 88: Speed Dialing Methods

    Note For details on how to enter or delete numbers, see Letters, and Symbols” on page You can print the User’s data list to confirm the sender information you have registered. “Printing the User’s Data List” on page Speed Dialing Methods Speed dialing allows you to dial fax/telephone numbers by simply pressing a few buttons.
  • Page 89 Register the recipient’s name and number to a One-Touch Speed Dial Key. (1) Use [ ] or [ ] to select an unoccupied One-Touch Speed Dial Key (01 to 08), then press [OK]. Note You can also select a button by pressing the One-Touch Speed Dial Key (01 to 08). (2) Use the Numeric buttons to enter a name for the One-Touch Speed Dial Key (max.
  • Page 90 Note To continue registering One-Touch Speed Dial Keys, repeat the procedure from step 3. Use the destination labels provided with your machine to label the One-Touch Speed Dial Keys (01 to 08) with the recipients’ names. For a list of the recipients you have registered, print the one-touch speed dialing list. See “Printing Speed Dialing Lists”...

  • Page 91: Registering Coded Speed Dialing

    To delete an entire entry: (1) Follow steps 1 and 2 under (2) Use [ ] or [ ] to select the One-Touch Speed Dial Key (01 to 08) to delete, then press [OK]. (3) Use [ ] or [ ] to select <Delete>, then press [OK].
  • Page 92 (2) Use [ ] or [ ] to select <Coded speed dial>, then press [OK]. The Coded speed dial screen is displayed. Register the recipient’s name and number to a coded speed dialing code. (1) Use the Numeric buttons or [ code (00 to 99), then press [OK].
  • Page 93 Finalize registration. (1) Press [OK]. Note To continue registering coded speed dialing codes, repeat the procedure from step 3. For a list of the recipients you have registered, print the coded speed dialing list. See “Printing Speed Dialing Lists” on page Changing or Deleting a Coded Speed Dialing To change a registered name or number: (1) Follow steps 1 and 2 under...
  • Page 94 To delete an entire entry: (1) Follow steps 1 and 2 under (2) Use the Numeric buttons or [ to delete, then press [OK]. (3) Use [ ] or [ ] to select <Delete>, then press [OK]. (4) Use [ ] or [ ] to select <Yes>, then press [OK].

  • Page 95: Registering Group Dialing

    Registering Group Dialing Before you can use group dialing, you need to register the recipients’ numbers. Note You can only group numbers that have already been registered for one-touch or coded speed dialing. For details on these dialing methods, see page 86 “Registering Coded Speed Dialing”...
  • Page 96 Select a One-Touch Speed Dial Key or coded speed dialing code under which you want to register the group. To register a group under a One-Touch Speed Dial Key: (1) Use [ ] or [ ] to select an unoccupied key (01 to 08), then press [OK]. To register a group under a coded speed dialing code: (1) Press [Coded Dial], then use the Numeric buttons or [ empty two-digit code (00 to 99), then press [OK].
  • Page 97 Enter the one-touch or coded speed dialing numbers you want to register in the group. To enter a one-touch speed dialing entry: (1) Press the One-Touch Speed Dial Key (01 to 08). To enter a coded speed dialing entry: (1) Press [Coded Dial], use the Numeric buttons or [ speed dialing numbers to register to the group dial, then press [OK].
  • Page 98 (3) Use [ ] or [ ] to select <Edit>, then press [OK]. (4) Edit the name of the group and the dialing numbers registered in the group as necessary. Follow the procedure from step 4 under To delete an entire group: (1) Follow steps 1 and 2 under (2) Select the group dial to delete (see [OK].

  • Page 99: Printing Speed Dialing Lists

    Printing Speed Dialing Lists You can print a list of the recipients registered for speed dialing. You may want to keep the list near your machine to refer to it when dialing. Display the FAX menu. “Display the FAX menu.” on page Display the Print report/list screen.
  • Page 100 If you selected <One-touch speed dial> or <Coded speed dial> (3) Use [ ] or [ ] to select whether to print the list in numerical order of the fax/telephone numbers, or in alphabetical order of the registered names. – <Yes>: Prints the list with the destination names in alphabetical order.
  • Page 101 Setting Daylight Saving Time (Summer Time) Some countries adopt the daylight saving time (summer time) system that shifts the clock time forward or back at certain periods of the year. You can set your machine to automatically change the time by registering the day and time that daylight saving (summer time) begins and ends.
  • Page 102 (2) Use [ ] or [ ] to select the month when summer time starts, then press [OK]. (3) Use [ ] or [ ] to select the week when summer time starts, then press [OK]. (4) Use [ ] or [ ] to select the day of the week when summer time starts, then press [OK].
  • Page 103 (2) Use [ ] or [ ] to select the month when summer time ends, then press [OK]. (3) Use [ ] or [ ] to select the week when summer time ends, then press [OK]. (4) Use [ ] or [ ] to select the day of the week when summer time ends, then press [OK].
  • Page 104 Guidelines for Entering Numbers, Letters, and Symbols Press [ ] to switch to uppercase letter mode (:A), lowercase letter mode (:a), or number mode (:1). You can see what mode you are in by the character displayed to the right of <Unit name> or <Name>.
  • Page 105 Button Uppercase letter mode #!",;:^`_=/|’?$@%&+()[]{}<> Press [ ] to switch to uppercase letter mode (:A), lowercase letter mode (:a), or number mode (:1). Models without lowercase letter mode: Button Letter mode ABCabc DEFdef GHIghi JKLjkl MNOmno PQRSpqrs TUVtuv WXYZwxyz #!",;:^`_=/|’?$@%&+()[]{}<> Chapter 5 Lowercase letter mode Number mode...

  • Page 106: Summary Of Reports And Lists

    Summary of Reports and Lists The table below shows the reports and lists that can be printed from your machine. Refer to the pages indicated for more details. Report Or List Activity report One-touch speed dial list Coded speed dial list Group dial list User’s data list Memory list...

  • Page 107: Activity Report

    Activity Report The machine is factory-set to print an Activity report after every 20 transactions. You can also disable automatic printing of this report, or print it manually. Note For details on the Activity report setting, see Printing the Activity Report Manually Display the FAX menu.

  • Page 108: Sending Faxes

    Print the User’s data list. (1) Use [ ] or [ ] to select <User’s data list>, then press [OK]. (2) Use [ ] or [ ] to select <Yes>, then press [OK]. The User's data list is printed. TX Report Your machine can print a TX (transmission) report after sending a document.
  • Page 109 Adjusting the Image Quality (Fax Resolution) You can adjust the image quality (fax resolution) of the document you send. The higher the image quality, the better the output quality at the other end, but the slower the transmission speed. Adjust the image quality according to the type of document you are sending. Display the FAX Quality screen.

  • Page 110: Sending Methods

    Sending Methods There are four methods of sending faxes: Sending from your machine (Memory sending) Sending manually from your machine Sending to multiple recipients from your machine in one operation (Sequential broadcasting) Sending from your computer This section describes how to use these methods. Sending From Your Machine (Memory Sending) Prepare for faxing.
  • Page 111 When the document was loaded in the ADF: The machine starts sending automatically after the document is scanned in. Important Color sending is available only when the recipient’s fax machine supports color faxing. Note To cancel sending a fax, press [Stop/Reset]. To cancel sending a fax while it is being sent, press [Stop/Reset], then follow the instructions on the LCD.
  • Page 112 Important Color sending is available only when the recipient’s fax machine supports color faxing. Note To cancel manual sending, press [Stop/Reset]. Sending the Same Document to Several Recipients (Sequential Broadcasting) Your machine allows you to send the same document to a maximum of 109 recipients in one operation.

  • Page 113: Sending Faxes From Your Computer

    When the document was loaded on the Platen Glass: (3) When the following message is displayed, load the next page on the Platen Glass. If you have only one page of document to scan, go to step (6). (4) Press [Color] or [Black]. (5) Repeat steps (3) and (4) to scan in all pages of the document.

  • Page 114: Coded Speed Dialing

    One-Touch Speed Dialing Pre-registering fax numbers in the One-Touch Speed Dial Keys (01 to 08) enables you to dial them at the touch of a button. Press the One-Touch Speed Dial Key (01 to 08) that has been assigned the number you want to dial.

  • Page 115: Automatic Redialing

    Note For details on memory sending, see page 108. To cancel manual redialing, press [Stop/Reset]. Automatic Redialing When using memory sending to send a document and the recipient’s line is busy, your machine will redial the number after a specified interval. Note Your machine enables you to customize automatic redialing settings to suit your needs.
  • Page 116 Print the Memory list. (1) Use [ ] or [ ] to select <Print memory list>, then press [OK]. (2) Use [ ] or [ ] to select <Yes>, then press [OK]. The list of documents stored in memory is printed. Note If there are no documents stored in memory, <There is no document in memory.>...
  • Page 117 (2) Use the Numeric buttons or [ RX NO.) of the document you want to print, or enter the number using the Numeric buttons, then press [OK]. If you are unsure of the transaction number, print the Memory list. See Documents in Memory”...
  • Page 118 (3) Use [ ] or [ ] to select <Yes> to delete the document. To cancel deletion and return to step (2), press <No>. (4) To delete other documents, repeat steps (2) and (3). (5) Press [Back] or [Stop/Reset]. Checking a Document’s Details in Memory If the machine was not able to print a received fax, as when paper has run out or a paper jam has occurred or if ink is running low, the fax is automatically stored in memory.

  • Page 119: Special Dialing

    Special Dialing Dialing through a Switchboard A PBX (Private Branch Exchange) is an on-site telephone switchboard. If your machine is connected through a PBX or other telephone switching systems, you have to dial the outside line access number first, and then the number of the party you are calling. Switching Temporarily to Tone Dialing Many information services for banks, airline reservations, hotel reservations, etc.

  • Page 120: Receiving Faxes

    Receiving Faxes Flow of Receiving Faxes The operation flow of receiving faxes is as follows: Step 1: Load paper. See Note The paper size should be A4, LTR or LGL. Load legal-sized paper in the Auto Sheet Feeder. Step 2: Select the receive mode. If you want to receive only faxes automatically with your machine, or have a dedicated telephone line for fax use only: <FAX only>...

  • Page 121: Paper Size And Type

    Paper Size and Type Load A4- or letter-sized plain paper in the Auto Sheet Feeder or Cassette to print the fax. Important Load legal-sized paper in the Auto Sheet Feeder. If paper of size other than A4, letter or legal is loaded in the paper source specified under [Feed Switch], the received faxes will not be printed and <Check the page size and press [OK].>...
  • Page 122 Note The telephone does not ring when it receives a fax call. If you want it to ring, connect a telephone to your machine and enable the <Incoming ring> setting. See page 140. You can also select the number of rings before the machine answers. See “Incoming ring”...

  • Page 123: Setting The Receive Mode

    When you receive a voice call: The machine will ring. Pick up the telephone or answering machine connected to your machine. Note The telephone does not ring when it receives a fax call. If you want it to ring, connect a telephone to your machine and enable the <Incoming ring>...

  • Page 124: Canceling Receiving

    Display the Receive mode settings screen. (1) Use [ ] or [ ] to select <Receive mode settings>, then press [OK]. Select a receive mode. (1) Use [ ] or [ ] to select a receive mode, then press [OK]. Note For details on the receive modes, see The receive mode will be displayed on the LCD.

  • Page 125: Printing From Your Computer

    Chapter 6 Printing from Your Computer This section describes the basic printing procedure, taking the steps to print documents as an example. Printing with Windows Note Menu and command names may differ between application softwares, and more steps may be required.
  • Page 126 Open the printer properties dialog box. (1) Select [Print] from the application software’s [File] menu. The [Print] dialog box opens. (2) Ensure that your machine is selected. Note If another name of the machine is selected, click the name of the machine to use. (3) Click [Preferences] or [Properties].
  • Page 127 (4) Click [OK]. The [Print] dialog box opens. Note To confirm the page size, click on the [Page Setup] tab. If it does not match the document size set by the application software, select the matching page size. This section describes the procedure for selecting [Paper Feed Switch] from [Paper Source].

  • Page 128: Printing With Macintosh

    You can cancel a print job in progress by simply pressing [Stop/Reset] on the machine. Click [Cancel Printing] on Canon IJ Status Monitor to stop printing. To show Canon IJ Status Monitor, click [Canon MP830 Series Printer] on the taskbar.
  • Page 129 Ensure that the proper paper source is selected. When the Auto Sheet Feeder Lamp (A) is lit, paper is fed from the Auto Sheet Feeder. When the Cassette Lamp (B) is lit, paper is fed from the Cassette. Note Specify [Feed Switch] so that the Auto Sheet Feeder Lamp is lit when feeding paper from the Auto Sheet Feeder and the Cassette Lamp is lit when feeding paper from the Cassette.
  • Page 130 (5) Select the print mode appropriate to your document from [Print Mode]. Note This section describes the procedure for selecting [Paper Feed Switch] from [Paper Source]. For a detailed description of the [Paper Source] settings, refer to the Printer Driver Guide.

  • Page 131: Scanning Images

    Chapter 7 Scanning Images This section describes how to scan images. About Scanning Images You can scan images from the machine to a computer without printing them and save them in popular file formats, such as JPEG, Tiff, Bitmap. Scanned data saved on your computer can be processed using image processing software.
  • Page 132 Note If you did a [Custom Install] and only installed the MP Driver and MP Navigator, these application softwares were not installed and thus cannot be launched. To launch any of the above application software from MP Navigator, do a [Custom Install] once again to install them.
  • Page 133 Select the scan operation. (1) Press [SCAN]. The scan process selection screen is displayed. (2) Use [ ] or [ ] to select the scan operation, then press [OK]. Scan method select screen is displayed. Save to PC: Save as PDF file: Attach to E-mail: Open with application: Select the scan method.
  • Page 134 Note The operation to be performed after scanning the document depends on the scan operation setting you have selected in step 3. For details on how to modify the operation settings, refer to the Scan Guide. A computer error may have occurred if scanning does not start after the button is pressed, check the error message displayed on the computer and take the corresponding countermeasure.

  • Page 135: Reading From And Writing To A Memory Card

    Chapter 8 Reading from and Writing to a Memory Card Setting up the Card Slot as the Memory Card Drive of the Computer The Card Slot of the machine can also be used as the memory card drive of the computer. Important When <Read/write attribute>...

  • Page 136: Changing The Machine Settings

    Chapter 9 Changing the Machine Settings This section describes the procedure to change the settings in the Device settings screen, taking the steps to specify Extended copy amount as an example. Press [ON/OFF] to turn on the machine. “Turning the Machine ON and OFF” on page Press [Menu].

  • Page 137: The Print Settings

    (2) Use [ ] or [ ] to select the menu, then press [OK]. Example: select <Extended copy amount>. Change the settings. (1) Use [ ] or [ ] to select the setting item, then press [OK]. Example: select <Small>. The Print Settings Quiet mode Use this function if you want to reduce the operation noise, such as when printing at night.

  • Page 138: Fax Settings

    Important This function only works when both paper sources are loaded with paper of the same size and type. When printing from a computer, you need to set this feature with the printer driver. For details, refer to the Printer Driver Guide. When printing from a computer, this feature can be used only when both paper sources are loaded with paper other than Credit Card- or Legal-sized paper.

  • Page 139: User Settings

    <Print first page only?> Delete specified doc. Deletes the specified document stored in the machine’s memory. Print report/list Activity report Shows recent fax transactions performed by the machine. Telephone number list One-touch speed dial Coded speed dial <Print in order of name?> Group dial User's data list Lists the current settings of the machine and the registered sender information.

  • Page 140: Offhook Alarm

    Date display Sets the format of dates displayed on the LCD and printed on sent faxes. Three date formats are available; <YYYY/MM/DD>, <MM/DD/YYYY>, and <DD/MM/YYYY>. Summer time setting Enables/disables the summer time setting. Unit name/TEL registr. Registers the sender information (your name and fax/telephone number) printed on sent faxes. TTI position Sets the sender information printed at the top of each fax page.

  • Page 141: Auto Redial

    Auto redial Enables/disables automatic redialing. Redial times Redial interval TX start speed Selects the fax sending speed. Color TX When faxing color documents using the ADF, selects whether to perform automatic black & white conversion if the recipient’s fax machine does not support color faxing. TX report Sets whether to print a transmission report after each transmission.

  • Page 142: Other Settings

    Incoming ring Sets whether to ring with an incoming call when the receive mode is set to <FAX only> or <FAX/ TEL auto switch>. A telephone needs to be connected for the machine to ring. Ring count Manual/auto switch Sets, when the receive mode is set to <Manual RX> or <Ans. machine connect.>, whether to automatically receive faxes after the machine rang a specified length of time.

  • Page 143: Language Selection

    Power save setting Specifies the time until Power saving is enabled. You can select from <5 minutes>, <15 minutes>, <1 hour> or <8 hours>. The initial value is set to <1 hour>. Country select Selects the country where you are using your machine. Note This setting may not be available depending on the country of purchase.

  • Page 144: Routine Maintenance

    Chapter 10 Routine Maintenance Replacing an Ink Tank When ink runs out, replace the ink tank. The machine will not print if the wrong type of ink tank is used, or if it is installed in the incorrect position. The machine uses the following ink tanks. Black: CLI-8BK Black: PGI-5BK Yellow: CLI-8Y...

  • Page 145: Knowing When To Replace Ink Tank

    Knowing When to Replace Ink Tank It is important to identify the empty tank using the LCD and replace it. When Low Ink is Detected: The message is displayed on the LCD when you start printing. Obtain a new ink tank. To continue printing, select <Yes>...
  • Page 146 Open the Scanning Unit (Printer Cover) and the Paper Output Tray. (1) Make sure the machine is turned on. (2) Raise the Scanning Unit (Printer Cover) until it stops. * The Paper Output Tray will open automatically after the Print Head Holder moves to the center.
  • Page 147 Remove the ink tank whose lamp is flashing fast. (1) Push the tab (A) and remove the ink tank. Caution Do not touch the Print Head Lock Lever (B). Remove only the ink tank. Important Handle ink tanks carefully to avoid staining clothing or the surrounding area. Discard empty ink tanks according to the local laws and regulations regarding disposal of consumables.
  • Page 148 Important Be sure to remove the clear film from the ink tank in the exact order shown in step 5, as failure to follow this step may cause the ink to leak and stain your clothes and hands. Do not touch the electrical contacts (G). Doing so can cause the machine to malfunction or become unable to print.

  • Page 149: Keeping The Best Printing Results

    Close the Inner Cover. Note Ensure that the Inner Cover is closed. Printing will not occur if the Inner Cover is open. Slowly close the Scanning Unit (Printer Cover). Caution Be sure to hold the Scanning Unit (Printer Cover) firmly using both hands, and be careful not to get your fingers caught.

  • Page 150: When Printing Becomes Faint Or Colors Are Incorrect

    Step 3 “Print Head Deep Cleaning” on page 152 Note If Print Head Deep cleaning does not resolve the problem, contact the Canon Customer Care Center. If the ruled lines are shifted Step 1 “Aligning Print Head automatically” on page 153 Routine Maintenance 142.

  • Page 151: Performing Maintenance

    Performing Maintenance Press [ON/OFF] to turn on the machine. “Turning the Machine ON and OFF” on page Press [Menu]. Display the Maintenance screen. (1) Use [ ] or [ ] to select <Maintenance/settings>, then press [OK]. The Maintenance/settings screen is displayed. (2) Use [ ] or [ ] to select <Maintenance>, then press [OK].

  • Page 152: Examining The Nozzle Check Pattern

    Use [Feed Switch] to select the paper source where you have loaded paper. Printing the nozzle check pattern. (1) Display the Maintenance screen. “Performing Maintenance” on page (2) Use [ ] or [ ] to select <Nozzle check> and then press [OK]. The pattern print confirmation screen is displayed.

  • Page 153: Print Head Cleaning

    (2) Examine if any white stripes exist on this pattern. The two different pattern sets will be displayed by turns for the pattern confirmation screen on the LCD. There are no white stripes./All the patterns are printed normally. (1) Select <All A> and press [OK]. The screen returns to the Maintenance screen.

  • Page 154: Print Head Deep Cleaning

    (2) Use [ ] or [ ] to select <Cleaning> and then press [OK]. The confirmation screen is displayed. (3) Use [ ] or [ ] to select <Yes> and then press [OK]. The machine starts the Print Head cleaning. Important Do not perform any other operations until the Print Head cleaning finishes.

  • Page 155: Aligning Print Head Automatically

    (2) If the problem remains, turn off the machine’s power for at least 24 hours, and perform deep cleaning of the Print Head again. (3) If the problem still remains, the Print Head may be damaged. Contact the Canon Customer Care Center Aligning Print Head automatically If the ruled lines are shifted after running the Print Head maintenance, align the Print Head.

  • Page 156: Cleaning Your Machine

    (2) Use [ ] or [ ] to select <Auto head align> and then press [OK]. The confirmation screen is displayed. Note Select <Head alignment print> to print the current adjustment values. (3) Load two sheets of A4- or Letter-sized plain paper in the Auto Sheet Feeder. (4) Use [ ] or [ ] to select <Yes>...

  • Page 157: Cleaning The Platen Glass And Document Cover

    Cleaning the Platen Glass and Document Cover Wipe the Platen Glass (D), the inner side of the Document Cover (white area) (C), the glass of the ADF (A), and the inner side of the ADF (white area) (B) with a clean, soft, lint-free cloth moistened with water.
  • Page 158 With a soft, clean, lint-free and dry cloth, wipe off any paper dust from the inside of the Feeder Cover as illustrated by gray colored part. After wiping, close the Feeder Cover by pushing it until it clicks into place. Close the Document Tray.
  • Page 159 Repeat step 3 three times. The sheet of paper is automatically fed in and then out of the machine. If there are no signs of improvement after performing three times, contact the Canon Customer Care Center. Cleaning the Interior of the Machine (Bottom Plate Cleaning) This section describes how to clean the interior of the machine.

  • Page 160: Cleaning The Protrusions Inside The Machine

    Perform bottom plate cleaning. (1) Display the Maintenance screen. “Performing Maintenance” on page (2) Use [ ] or [ ] to select <Bottom plate cleaning>, then press [OK]. The confirmation screen is displayed. (3) Use [ ] or [ ] to select <Yes>, then press [OK]. The sheet of paper is automatically fed in and then out of the machine.

  • Page 161: Troubleshooting

    Chapter 11 Troubleshooting This section describes troubleshooting tips for problems you may encounter when using the machine. Note This section describes about error messages that are displayed on the LCD or troubleshooting tips for the problems of copy direct printing. If you cannot find appropriate tips for your problem, refer to the on-screen manuals.
  • Page 162 “Scanner won’t work” on page 188 “ScanGear MP won’t start” on page 188 “Cannot display preview” on page 188 “Computer stops operating during scanning” on page 188 “Scan quality is poor (Poor image displayed on the monitor)” on page 189 “Parts of image missing or surrounded by extra white areas”...

  • Page 163: If The Power Disconnects Unexpectedly

    If an error occurs when the machine is connected to a computer When an error occurs in printing such as the printer is out of paper or paper jams, a troubleshooting message is displayed automatically. Take the appropriate action described in the message. The message may vary depending on the version of your Windows operating system.
  • Page 164 Replace the ink tank. Printing under the situation may damage the Print Head. Canon shall not be liable for any machine malfunction or damage caused by refilled ink tanks. If you want to continue printing with the refilled ink tank installed, press and hold [Stop/Reset] for at least 5 seconds, and then release it.
  • Page 165 , press [ON/OFF] to turn the machine off. Then, turn the power back on. If this error still remains, contact the Canon Customer Care Center. The document is jammed in the ADF. Remove the document page jammed in the ADF, then press [OK]. When the error is cleared, redo the operation.
  • Page 166 Message This group dial cannot be used. Coded dial *## This group dial cannot be used. One-touch ## Auto redial Hang up the phone. Try again in black & white. Failed to connect. Received in memory. Busy/no signal Memory is full. Troubleshooting Action You dialed a coded speed dialing number in which a group is registered...
  • Page 167 Message The paper size is not correct. Change the page size you have set. Change the paper. A4/8.5x11/8.5x14 Plain Change the paper. A4/8.5x11 Plain paper *[##] represents a two-digit figure. Note Adjusting the Print Head Manually If the Automatic Print Head Alignment does not work or if you wish to adjust the print heads manually, follow the procedure below.

  • Page 168: Cannot See The Display Properly On The Lcd/Cannot See The Display On The Lcd

    Cannot See the Display Properly on the LCD/Cannot See the Display on the LCD Cause Cannot see the display properly on the LCD/The display on the LCD is illegible. Cannot see the display on the LCD. Ink Does Not Come Out/Printing is Blurred/Colors are Wrong/White Streaks/Straight Lines are Misaligned/ Cannot Print to End of Job Cause...
  • Page 169 Cause Incorrect media type Print Head nozzles clogged or shifted Print quality is not set properly. The media is loaded with the wrong side facing upwards. The paper stack exceeds the capacity of the Auto Sheet Feeder or Cassette. There is some foreign matter in the Auto Sheet Feeder or Cassette.
  • Page 170 Troubleshooting Action Restart your computer. It may solve the problem. Delete an undesired print job, if there is any. Use Canon IJ Status Monitor in Windows or Printer Setup Utility (or Print Center) in Macintosh for the deletion. 1. Open the printer properties dialog box.

  • Page 171: When Copying

    Cause The size of the print data is too large. Performing automatic duplex printing When Copying Cause The document is not loaded correctly. The quality (print quality) displayed on the LCD is not suitable for the document. The document is not loaded with the side to be copied face down.

  • Page 172: Back Of Paper Is Smudged/Paper Does Not Feed Properly/Printed Surface Is Scratched

    Back of Paper is Smudged/Paper Does Not Feed Properly/Printed Surface is Scratched Cause Inside of the machine is dirty. Troubleshooting Action If the inside of the machine is dirty, printed paper may be smudged. Follow the steps described below to clean the inside of the machine. 1.
  • Page 173 If there are no signs of improvement after performing three times, contact the Canon Customer Care Center. Check to see if the paper you are printing on is too thick or curled. “Media types you cannot use” on page Note that smudging may occur at the top and bottom edges of the paper when using Borderless Printing.
  • Page 174 Clear the [Prevent paper abrasion] check box once printing is complete. When [Prevent paper abrasion] is selected in the printer properties dialog box (Windows) or selected from [Custom Settings] in the Canon IJ Printer Utility dialog box (Macintosh), the setting is also applied under direct printing with the digital camera.
  • Page 175 Additionally, the print surface may become smudged with some printing jobs despite being set correctly. Should this occur, click on [Custom Settings] from the Canon IJ Printer Utility pop-up menu and place a check in [Prevent paper abrasion].

  • Page 176: Paper Jams

    Paper jams in the Paper Output Slot/ Auto Sheet Feeder. Troubleshooting Action Use Photo Paper Pro or other Canon specialty paper to print images that have a high color saturation. See “Media types you cannot use” on page Ensure that the media type selected on the Operation Panel matches that of the paper loaded.
  • Page 177 If you cannot remove the paper or if the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the Canon Customer Care Center. Troubleshooting...
  • Page 178 The paper is fed and the jammed paper is ejected accordingly. If you cannot remove the jammed paper or the error still persists, contact the Canon Customer Care Center. Load 4" x 6" / 101.6 x 152.4 mm media in the portrait orientation regardless of the print direction.

  • Page 179: Document Jams

    If you cannot remove the document or the document tears inside the machine, or if the document jam error continues after removing the document, contact the Canon Customer Care Center. Note The document may not feed properly depending on the media type, or your environment, such as when the temperature and humidity are either too high or too low.

  • Page 180: Cannot Print Properly From A Photo Index Sheet

    If you cannot remove the document or the document tears inside the machine, or if the document jam error continues after removing the document, contact the Canon Customer Care Center. If the document is jammed in the Document Output Slot, pull it out.

  • Page 181: Cannot Print Properly From The Digital Camera

    The error messages and operations may vary depending on the camera you are using. If you are using a non-Canon PictBridge compatible camera and not sure how to clear the printer error from the camera, confirm the message displayed on the LCD of the machine and clear the error.
  • Page 182 However, because printing is disabled once the waste ink absorber becomes completely full and until the waste ink absorber is replaced, you are recommended to contact the Canon Customer Care Center as early as possible. You will need to replace a particular part of the machine.

  • Page 183: Cannot Install The Mp Drivers

    Chapter 11 The ink tank that was once empty is installed. Replace the ink tank. Printing under the situation may damage the Print Head. Canon shall not be liable for any machine malfunction or damage caused by refilled ink tanks.
  • Page 184 Installation does not start automatically when the Setup CD- ROM is inserted into the drive. You have a defective Setup CD-ROM. If you have a defective Setup CD-ROM, please contact the Canon The computer has an old version of the software installed. (Canon MultiPASS is registered as a program in the [Start] menu.)

  • Page 185: Cannot Connect To The Computer Properly

    Cannot Connect to the Computer Properly Printing Speed is Slow / USB 2.0 Hi-Speed Connection Does Not Work Cause Your environment is not fully compatible with USB 2.0 Hi-Speed. When You Connect to a Computer Running Windows XP, the Screen Shows the Warning Message “This device can perform faster”...

  • Page 186: Cannot Print A Fax

    Cause There was an error during reception. The telephone line is not correctly connected. The machine is not set to the appropriate receive mode. Cannot Print a Fax Cause The machine's memory is full. A paper size other than A4, LTR or is loaded.

  • Page 187: Cannot Receive Faxes Automatically

    Cause Ink is running low or ink has run out. Received faxes are stored in memory and not printed if the ink is running LGL may not be available depending on the country of purchase. Cannot Receive Faxes Automatically Cause The receive mode displayed on the bottom left of the LCD is not <FAX only>, <Ans.

  • Page 188: Problems Sending Faxes

    Repeated Errors Occur When You Receive a Fax Cause The telephone line condition or the connection is poor. The sender's fax machine is not operating normally. Problems Sending Faxes Cannot Send a Fax Cause The machine is not on. The In Use/Memory Lamp is flashing.

  • Page 189: Telephone Problems

    Cannot Send a Fax Clearly Cause The document is not loaded correctly, or the Platen Glass or the inner side of the Document Cover is dirty. The image quality setting or the scan contrast setting is not suitable for the document. The document is not loaded with the side to be scanned face down.

  • Page 190: Problems Scanning

    Problems Scanning Scanner won’t work Cause The machine is not recognized by the computer. ScanGear MP won’t start Cause Scanner driver (ScanGear MP) not installed. Scanner is not selected in the application software. The feature of the application software does not support TWAIN. An error message appears and the ScanGear MP window fails to appear.

  • Page 191: Scan Quality Is Poor (Poor Image Displayed On The Monitor)

    Cause Multiple devices connected to the USB port. Scan quality is poor (Poor image displayed on the monitor) Cause The resolution is low. Specification of the application software. Moiré appears. Inappropriate display settings. Dirty Platen Glass or inner side of the Document Cover.

  • Page 192: Trouble Scanning With Multi-Scan Or Multi-Crop Function

    Trouble scanning with Multi-Scan or Multi-Crop function Cause The original is positioned outside the supported area. Error arising from application software specifications. Slow scanning speed Cause Resolution is set higher than necessary. Image correction features such as dust and scratch reduction, fading correction, and descreening are enabled in ScanGear MP.

  • Page 193: Scanned Image Not Displayed Properly

    Scanned image not displayed properly Cause Scanned image prints out enlarged (reduced). Scanned image enlarged (reduced) on the computer monitor. Scanned image won’t open. Trouble scanning with MP Navigator Cause The original may not be scanned correctly when [Document Size] is set to [Auto Detect].

  • Page 194: An Error Message Appears On The Screen

    3. Open the [File] menu and select [Properties]. 4. Click the [Ports] tab (or the [Details] tab) to confirm the port settings. A USB port is selected if either [USBnnn (Canon MP830 Series Printer)] or [MPUSBPRNnn (Canon MP830 Printer)] (where n is a number) is indicated.

  • Page 195: When An Error Is Displayed Regarding Automatic Duplex Printing

    Cause MP Drivers is not installed properly. When an Error is Displayed Regarding Automatic Duplex Printing Cause The correct media size is not selected in the printer driver. Error No.: 300 is Displayed Cause The machine is not ready. Machine is not properly connected. Chapter 11 Action Uninstall then reinstall the MP Drivers.

  • Page 196: Error No.: 1700 Is Displayed

    Press [OK] to cancel the error so that you can continue printing. Once the waste ink absorber becomes completely full, printing cannot be done until the waste ink absorber is replaced. Canon recommends to contact the Canon Customer Care Center as soon as possible. Action Close Inner Cover, then press [OK] on the machine.

  • Page 197: Error No.: 2001 Is Displayed

    Error No.: 2001 is Displayed Cause A specified period of time has elapsed without receiving a response from the digital camera./ The digital camera or digital video camcorder connected is not compatible with this machine. Error No.: 2500 is Displayed Cause Auto head align has failed.

  • Page 198: If You Cannot Resolve The Problem

    What you tried to solve the problem, and what happened Note If the machine emits any unusual sound, smoke, or odor, turn it off immediately. Unplug the power cord from the outlet and contact the Canon Customer Care Center. Never attempt to repair or disassemble the machine yourself. Troubleshooting...

  • Page 199: Appendix

    Chapter 12 Appendix Printing Area To ensure the best print quality, the machine allows a margin along each edge of media. The actual printable area will be the area without these margins. By selecting Borderless Printing*, printing with no margins is possible. * This is available in A4, Letter, 4"...
  • Page 200 Printable area Recommended printing area Letter, Legal Size Letter Legal Note When Printing on Photo Paper Pro PR-101, Glossy Photo Paper GP-401, Glossy Photo Paper “Everyday Use” GP-501, Photo Paper Plus Glossy PP-101, Photo Paper Plus Double Sided PP-101D, Photo Paper Plus Semi-gloss SG-101 and Matte Photo Paper MP-101, selection of “Borderless Printing”...

  • Page 201: How To Read The On-Screen Manuals

    Follow the steps described below to uninstall all of the installed on-screen manuals from your computer. If the on-screen manuals have been installed, all of them will be deleted collectively. Click [Start], and select [All Programs] (or [Programs]), [Canon MP830 Manual], and then [Uninstall]. Click [OK] when the confirmation message appears.

  • Page 202: Transporting Machine

    Deleting the User’s Guide and the Photo Application Guide (1) Select [Applications] from the [Go] menu. (2) Double-click the [Canon Utilities] folder, and then the [IJ Manual] folder. (3) Drag the [MP830] folder into the trash. (4) Drag the [MP830 On-screen Manual] on your desktop into the trash.

  • Page 203: Specifications

    Specifications Printing resolution Print speed * *Based on Canon standard pattern. Print speed may vary depending on system configuration, software, document complexity, print mode and page coverage. Print width Resident print control mode Receive buffer Interface Acoustic noise level Operating environment...
  • Page 204 (Based on ITU-T No.1 chart for US specifications and Canon FAX Standard chart No.1 for others, both in standard mode or Canon FAX Standard chart No1, standard mode.) Color: Approx. 1 minute 20 seconds/page at 33.6 Kbps, ECM-JPEG, transmitting from memory (Based on Canon COLOR FAX TEST SHEET.)

  • Page 205: Fax Resolution

    Photo Paper "Everyday Use" A4, Plain Paper A4/Letter) 5.4 x 8.6 cm/Credit Card (Glossy Photo Paper Card Size) Canon-brand sticker. Printing on this paper is available only when the Layout function on your camera has a 16-up option. “Recommended Paper and Requirements” on page If using a Canon PictBridge-compatible camera, you can select it.
  • Page 206 Default (Selections based on the machine setting), On, Off, “VIVID”*, “NR” (Noise Reduction)*, “VIVID+NR”*, “Face”* * If using a Canon PictBridge-compatible camera, you can select it. Default (Off: No printing), Date, File No., Both, Off Card #1 (Photo Paper Pro 4" x 6"/101.6 x 152.4 mm) Card #2 (Photo Paper Plus Glossy, Photo Paper Plus Semi-gloss, Glossy Photo Paper, or Glossy Photo Paper "Everyday Use"...
  • Page 207 Interface Operating System USB 2.0 Hi-Speed Windows XP SP1, SP2 Windows 2000 Professional SP4 Windows XP SP1, SP2 Windows 2000 Professional SP2, SP3, Windows Millennium Edition Windows 98 Interface Operating System USB 2.0 Hi-Speed Mac OS X v.10.4 Mac OS X v.10.2.7 - v.10.3 Mac OS X v.10.4 Mac OS X v.10.2.4 - v.10.3 *1 For updated compatibility, visit our website.

  • Page 208: Users In The U.s.a

    IDDD (International Direct Distance Dial) line if you communicate overseas Note Canon recommends an individual line following industry standards, such as the 2500 (touch-tone) or 500 (rotary/pulse dial) telephones. A dedicated extension off a PBX (Private Branch Exchange) unit without “Call Waiting” can be used with the machine. Button telephone systems are not recommended because they send nonstandard signals to individual telephones for ringing and special codes, which may cause a fax error.

  • Page 209: In Case Of Equipment Malfunction

    The telephone line cable should not be reconnected or the main power switch turned ON until the problem is completely resolved. Users should contact their local authorized Canon Facsimile Service Dealer for the servicing of equipment.

  • Page 210: Mercury Legislation

    Mercury Legislation LAMP(S) INSIDE THIS PRODUCT CONTAIN MERCURY AND MUST BE RECYCLED OR DISPOSED OF ACCORDING TO LOCAL, STATE OR FEDERAL LAWS Canon U.S.A. Inc. One Canon Plaza, Lake Success, NY 11042, U.S.A. TEL No. (516) 328-5600 Appendix Chapter 12...

  • Page 211: Canon U.s.a., Inc. Limited Warranty

    Product as set forth in the user's manual or other documentation for the Product. (b) Use of parts or supplies (other than those sold by Canon USA) that cause damage to the Product or cause abnormally frequent service calls or service problems.
  • Page 212 BY THE USE, MISUSE, OR INABILITY TO USE THE PRODUCT REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON USA OR ITS ASF HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR ITS ASF BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT CAUSING THE ALLEGED DAMAGE.
  • Page 213 Lake Success, NY 11042 Canon is a registered trademark of Canon Inc. ©2006 Canon U.S.A., Inc. Canon is a registered trademark of Canon Inc. in the United States and may also be a registered trademark in other countries. Chapter 12...

  • Page 214: Users In Canada

    IDDD (International Direct Distance Dial) line if you communicate overseas Note Canon recommends an individual line following industry standards, such as the 2500 (touch-tone) or 500 (rotary/pulse dial) telephones. A dedicated extension off a PBX (Private Branch Exchange) unit without “Call Waiting” can be used with your facsimile unit. Button telephone systems are not recommended because they send non-standard signals to individual telephones for ringing and special codes, which may cause a fax error.

  • Page 215: Customer Technical Supports

    Free live technical support Mon - Fri 9am-8pm EST (excluding holidays) for products still under warranty (1-800-OK-CANON) The location of the authorized service facility nearest you (1-800-OK-CANON) If the problem cannot be corrected by using one of the above technical support options, repair options are available at the time of your call to the Free live technical support number above or via the website at www.canon.ca...

  • Page 216: Users In New Zealand

    Users in New Zealand The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with the minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom's network services.

  • Page 217: Index

    Index Numerics button 17 Access Lamp 14 ADF (Automatic Document Feeder) 12 Alarm Lamp 16 Appendix 197 Auto Sheet Feeder 12 Auto Sheet Feeder Lamp 17 Back button 17 Before Printing 12 Black button 17 Card Slot 14 Card Slot Cover 12 Cassette 13 Cassette Lamp 17 Changing the Machine Settings 134...
  • Page 218 Printing from Your Computer 123 Macintosh 126 Windows 123 Printing Photographs Directly from a Compliant Device 70 Canon Bubble Jet Direct 76 Connecting 70 PictBridge 73 Reading from and Writing to a Memory Card 133 Rear Cover 15 Receiving Faxes 118...
  • Page 219 general 201 PictBridge 203 scan 204 telephone 203 Stop/Reset button 16 System Requirements 205 Telephone Line Jack 15 Tone button 17 Trimming button 17 Troubleshooting 159 paper jams 174 Turning the Machine ON and OFF 18 Two-Sided button 17 USB Connector (for computer) 15 Index...
  • Page 220 This product uses the following copyrighted software: exit.c Copyright © 1990 The Regents of the University of California. All rights reserved. Redistribution and use in source and binary forms are permitted provided that the above copyright notice and this paragraph are duplicated in all such forms and that any documentation, advertising materials, and other materials related to such distribution and use acknowledge that the software was developed by the University of California, Berkeley.

  • Page 221: Ordering Information

    © 2006 Canon U.S.A., Inc. Canon is a registered trademark of Canon Inc. in the United States and may be a registered trademark or trademarks in other countries. All other product and brand names are trademarks of their respective own- TAR ®...
  • Page 222 The following ink tanks are compatible with this machine. For details on ink tank replacement, refer to “Replacing Ink Tanks” in this guide. QT5-0241-V04 XXXXXXXX ©CANON INC.2006 PRINTED IN THAILAND...

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0583b002 - pixma mp830 office all-in-one inkjet printer

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