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Chapter 5 — Troubleshooting and Maintaining the SR61T
Troubleshooting the SR61T
Calling Product Support
38
If you have problems using the SR61T, use this chapter to find a
possible solution.
To talk to an Intermec Product Support representative:
•
In the U.S.A. and Canada, call 1-800-755-5505
•
Outside the U.S.A. and Canada, contact your local Intermec
representative. For help, go to
Contact Us.
Before you call Intermec Product Support, make sure you have the
following information:
•
SR61T firmware version
•
SR61T decode version
•
SR61T sub-system version
To get the firmware version, decode version, and sub-system version
1 Run an application that can accept bar code information from the
SR61T:
If you are using a USB Keyboard HID or keyboard wedge
•
interface, use Microsoft® Notepad.
•
If you are using an RS-232 or USB Virtual Com interface, use
the EasySet ISCP Terminal window. For help, see the EasySet
software.
2 Scan one of these bar codes:
Get firmware version
www.intermec.com
SR61T Tethered Scanner User's Guide
> About Us >
Get decode version
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Table of Contents
Troubleshooting
