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Chapter 8: Troubleshooting
Forgot My Password
If you forget your password, you can reset the unit to use the default password.
To do this, press the reset button on the front panel after system is booted, and
N5200PRO will be reset. LAN IP address will become 192.168.1.100 and admin
password will be admin.
Forgot My Network IP Address
If you forget your network IP address and have no physical access to the system,
you can find out the IP address by either looking directly onto the N5200PRO's
LCD panel, or by using the setup wizard to retrieve the IP of your N5200PRO.
1. Start the Setup Wizard, and it will automatically detect all Thecus IP
storage products on your network.
2. You should be able to find the IP address of the N5200PRO which you have
forgotten in the Device Discovery screen.
Resetting NAS IP Address and Admin Password
In case you changed the N5200PRO IP address and then forgot it, or forgot the
administration password, follow the steps below to reset to default settings:
1. Power on the N5200PRO and immediately press the Reset button for 10
seconds. (The reset button is near the LAN connector)
2. This resets the N5200PRO to its default IP address and password settings.
Default IP: 192.168.1.100 for LAN1 and 192.168.2.100 for LAN2
Default admin password: admin
Jumbo Frame support: disabled
Can't Map a Network Drive in Windows XP
You may have problems mapping a network drive under the following conditions:
1. The network folder is currently mapped using a different user name and
password. To connect using a different user name and password, first
disconnect any existing mappings to this network share.
2. The mapped network drive could not be created because the following
error has occurred: Multiple connections to a server or shared
resource by the same user, using more than one user name, are
not allowed. Disconnect all previous connections to the server or shared
resource and try again.
To check out existing network connections, type net use under the DOS prompt.
Restoring Factory Defaults
From the System menu, choose the Factory Default item and the Reset to
Factory Default screen appears. Press Apply to reset the N5200PRO to factory
default settings.
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