Diagnostic Error Codes - Compaq Presario 5070 Maintenance And Service Manual

MSG index Product Description
Home Removal & Replacement
TROUBLESHOOTING
Clearing CMOS

Diagnostic Error Codes

Power-On Self
Test (POST)
Configuration
Diagnostic error codes occur if the system recognizes a problem while running the Compaq Utilities program.
Diagnostic
These error codes help identify possibly defective subassemblies.
error codes
Tables listed on this page give possible error codes, descriptions of each error condition, and actions required
Troubleshooting
to resolve the error condition.
without
diagnostics
IMPORTANT:
l
For assistance in the removal and replacement of a particular subassembly, see
Procedures.
100-
xx
200-
xx
300-
xx
400-
xx
500-
xx
600-
xx
Error
Code
301-xx
302-xx
303-xx
304-xx
Error
Code
401-xx
402-xx
403-xx
498-xx
Error
Code
802-xx
824-xx
Error
Code
1101-
xx
1109-
xx
Error
Code
1201-xx
1202-xx
1203-xx
1204-xx
1206-xx
1210-xx
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
Retest the system after completing each step. If the problem has
been resolved, do not proceed with the remaining steps.
Processor 800-xx
Memory 1100-xx
Keyboard 1200-xx
Parallel (printer) 1700-xx
Monitor 1900-
xx
Diskette drive 2400-xx
Keyboard error codes
Description
Keyboard short test, 8042
self-test failed
Keyboard long test failed
Keyboard LED test, 8042
self-test failed
Keyboard typematic test
failed
Parallel (printer) error codes
Description
Printer failed or not
connected
Printer data register failed
Printer pattern test failed
Printer failed or not
connected
Monochrome video error codes
Description
Video memory test failed
Monochrome video text mode test
failed
Description Recommended Action
Serial Port The following steps apply to error codes 1101-xx through 1109-xx:
Test
1 Check the switch settings on the serial/parallel device, if
applicable.
2 Replace the
Clock Register
Test
Description
Modem Internal Loop-Back Test
Modem Time-Out Error
Modem External Termination
Test
Modem Auto Originate Test
Dial Multifrequency Tone Test
Modem Direct Connect Test
Troubleshooting
Jumper & Switch Information
Monochrome video
Serial
Modem
Hard drive
Tape drive
Video
Recommended Action
The following steps apply to error codes 301-
xx through 304-xx:
1 Check the keyboard connection. If
disconnected, turn the computer off
and connect the keyboard.
2 Replace the keyboard and retest.
3 Replace the
Recommended Action
The following steps apply to error codes 401-xx
through 498-xx:
1 Connect the printer.
2 Check power to the printer.
3 Install the loop-back connector and retest.
4 Replace system board
Recommended Action
The following step applies to error codes 802-xx
through 824-xx:
Replace the
retest.
Serial error codes
system board
Modem error codes
Recommended Action
The following steps apply to error codes 1201-xx
through 1210-xx:
1 Refer to modem documentation for
correct Setup procedures.
2 Check the modem line.
3 Replace the modem
Illustrated Parts Catalog
Specifications
Removal and Replacement
3200- Audio
xx
3300- CD or DVD
xx
6600- CD or DVD
xx
656-xxx SuperDisk (available on
select models)
8600- Pointing device
xx
interface
system board and retest.
and retest.
system board and
and retest.
and retest.