Diagnostic Error Codes; Memory Test Error Codes; Keyboard Test Error Codes; Parallel Printer Test Error Codes - Compaq Presario 3500 Series Maintenance & Service Manual

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Diagnostic Error Codes

Diagnostic error codes occur if the system recognizes a problem while running the Compaq
Utilities TEST program. These error codes help identify possible defective subassemblies.
IMPORTANT:
For assistance in the removal and replacement of a particular subassembly, see
Replacement Procedures.
Click on the desired error code range or corresponding test for a list of descriptions of each error
condition and actions required to resolve the error condition.
Error Code
Range
101-199
200-210
301-304
401-498
501-516
600-699
802-824
1101-1109
1201-1210
1700-1799
2402-2480
3206
3301-3305
66xx
8601
Error Code Description
101-xx CPU test failed
102-xx Processor error
103-xx DMA controller failed
104-xx Interrupt controller failed
105-xx Port error
106-xx Keyboard controller self-test
failed
107-xx CMOS RAM test failed
108-xx CMOS interrupt test failed
109-xx CMOS clock test failed
110-xx Programmable timer test failed The following step applies to error codes 110-
111-xx Refresh detect test failed
112-xx Speed test failed
113-01 Protected mode test failed
114-xx Speaker test failed
199-xx Installed devices test failed
Top
Error
Description
Code
200-xx Invalid memory
configuration
201-xx Memory machine ID test
failed
202-xx Memory system ROM
checksum failed
203-xx Memory write/read test
failed
204-xx Memory address test failed
206-xx Increment pattern test
failed
210-xx Random pattern test failed
Top
Error
Description
Code
301-xx Keyboard short test, 8042
self-test failed
302-xx Keyboard long test failed
303-xx Keyboard LED test, 8042
self-test failed
304-xx Keyboard typematic test
failed
Top
Error
Description
Code
401-xx Printer failed or not
connected
402-xx Printer data register failed 2. Check power to the printer.
403-xx Printer pattern test failed
498-xx Printer failed or not
connected
Top
Error
Description
Code
501-xx Video controller test failed
502-xx Video memory test failed
503-xx Video attribute test failed
504-xx Video character set test failed
505-xx Video 80x25 mode 9x14 character cell test
failed
506-xx Video 80x25 mode 9x14 character cell test
failed
507-xx Video 40x25 mode test failed
508-xx Video 320x200 mode color set 0 test failed
509-xx Video 320x200 mode color set 1 test failed
510-xx Video 640x200 mode test failed
511-xx Video screen memory page test failed
512-xx Video gray scale test failed
514-xx Video white screen test failed
516-xx Video noise pattern test failed
Top
Error
Description
Code
600-xx Diskette ID drive types test failed
601-xx Diskette format failed
602-xx Diskette read test failed
603-xx Diskette write, read, compare test failed
604-xx Diskette random seek test failed
605-xx Diskette ID media test failed
606-xx Diskette speed test failed
607-xx Diskette wrap test failed
608-xx Diskette write-protect test failed
609-xx Diskette reset controller test failed
610-xx Diskette change line test failed
694-xx Pin 34 is not cut on 360KB diskette drive
697-xx Diskette type error
698-xx Diskette drive speed not within limits
699-xx Diskette drive/media ID error
Top
Error
Description
Code
802-xx Video memory test failed
824-xx Monochrome video text mode test
failed
Top
Maintenance & Service Guide
Presario 3500 Series Personal Computers
| Preface | Product Description
|
| Specifications
Retest the system after completing each step.
If the problem has been resolved, do not
proceed with the remaining steps.
Test
Processor Test
Memory Test
Keyboard Test
Parallel Printer Test
Video Display Unit Test
Diskette Drive Test
Monochrome Video Test
Serial Test
Modem Communications Test
Hard Drive Test
Video Test
Audio Test
CD Drive Test
Pointing Interface Device Test
Processor Test Error Codes

Memory Test Error Codes

Keyboard Test Error Codes

Parallel Printer Test Error Codes

Video Display Unit Test Error Codes

Diskette Drive Test Error Codes

Monochrome Video Test Error Codes
|
Removal & Replacement
| Connector Pins
Recommended Action
Replace the system board and retest.
1. Run Computer Checkup or Setup
and retest.
2. Replace the processor and retest.
Replace the system board and retest.
Replace the system board and retest.
Replace the system board and retest.
Replace the system board and retest.
The following steps apply to error codes 107-
xx through 109-xx:
1. Replace the battery/clock module and
retest.
2. Replace the system board and retest.
xx through 113-01:
Replace the system board and retest.
1. Verify the speaker connection.
2. Replace the system board and retest.
1. Check system configuration.
2. Verify cable connections.
3. Check switch settings.
4. Run Compaq Utilities.
5. Replace the system board and retest.
Recommended Action
1. Verify memory module value compatibility.
2. Reinsert memory in the correct location.
The following steps apply to error codes 201-xx and
202-xx:
1. Flash the ROM and retest.
2. Replace the memory and retest.
3. Replace the system board and retest.
The following steps apply to error codes 203-xx
through 210-xx:
1. Remove one memory module at a time until the
error message stops.
2. Replace other removed modules one at a time,
testing each to ensure the error does not return.
3. Replace the system board and retest.
Recommended Action
The following steps apply to error codes 301-xx
through 304-xx:
1. Check the keyboard connection. If disconnected,
turn the computer off and connect the keyboard.
2. Replace the keyboard and retest.
3. Replace the system board and retest.
Recommended Action
The following steps apply to error codes 401-xx through
498-xx:
1. Connect the printer.
3. Install the loop-back connector and retest.
4. Replace system board and retest.
Recommended Action
The following step applies to error codes 802-
xx through 824-xx:
Replace the system board and retest.
Troubleshooting |
| Power Cord Requirements
Recommended Action
The following step applies to error
codes
501-xx through 516-xx:
Replace the system board and
retest.
Recommended Action
The following steps apply to error
codes 600-xx through 698-xx:
1. Replace the diskette and retest.
2. Check and/or replace the
diskette power and signal cables
and retest.
3. Replace the diskette drive and
retest.
4. Replace the system board and
retest.
1. Replace media.
2. Run Setup.
Illustrated Parts
Removal and