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Frequently Asked Questions ................................................................................................................................................ 570
Clearing Jammed Roll Paper ................................................................................................................................................ 571
Clearing a Jammed Sheet ..................................................................................................................................................... 574
Clearing Jammed Paper (Paper Feed Slot) ................................................................................................................... 576
Roll paper cannot be inserted into the Paper Feed Slot ......................................................................................... 578
Cannot load sheets .................................................................................................................................................................. 578
Paper is not cut neatly ........................................................................................................................................................... 578
Paper is not cut ......................................................................................................................................................................... 578
Depression on the leading edge is left ........................................................................................................................... 579
The size of clear film cannot be detected ..................................................................................................................... 579
Roll Paper is Continuously Ejected ................................................................................................................................... 579
The Data lamp on the Control Panel does not light up ........................................................................................... 580
The printer does not respond even if print jobs are sent ...................................................................................... 580
Ink Filling.. is displayed ........................................................................................................................................................... 580
The display screen indicates Agitating... ........................................................................................................................ 580
An error message is shown on the Display Screen ................................................................................................... 581
The printer ejects blank, unprinted paper ..................................................................................................................... 581
Printing is faint .......................................................................................................................................................................... 582
Paper rubs against the Printhead ..................................................................................................................................... 582
The edges of the paper are dirty ...................................................................................................................................... 583
The surface of the paper is dirty ...................................................................................................................................... 584
The back side of the paper is dirty .................................................................................................................................. 584
Printed colors are inaccurate .............................................................................................................................................. 584
Banding in different colors occurs ................................................................................................................................... 585
Colors in printed images are uneven ............................................................................................................................... 585
Image edges are blurred or white banding occurs .................................................................................................... 586
The contrast becomes uneven during printing ........................................................................................................... 586
The length of printed images is inaccurate in the feeding direction ................................................................. 586
Images are printed crooked ................................................................................................................................................. 587
Documents are printed in monochrome ........................................................................................................................ 587
Line thickness is not uniform .............................................................................................................................................. 587
Lines are misaligned ................................................................................................................................................................ 587
Cannot connect the printer to the network .................................................................................................................. 588
Cannot print over a TCP/IP network ................................................................................................................................ 588
Cannot print over a Bonjour network .............................................................................................................................. 588
The computer does not recognize the printer ............................................................................................................ 589
Removing Installed Printer Drivers .................................................................................................................................... 589
With HP-GL/2, printing is misaligned ............................................................................................................................... 591
Lines or images are missing in printed HP-GL/2 jobs. ............................................................................................. 591
Lines are printed too thick or thin in HP-GL/2 print jobs ....................................................................................... 591
HP-GL/2 jobs are printed in monochrome (or color) ............................................................................................... 591
Printed colors of lines are inaccurate during HP-GL/2 printing .......................................................................... 592
HP-GL/2 jobs are printed 6 mm larger than specified ............................................................................................ 592
HP-GL/2 jobs are printed at maximum size, even if a standard size is specified ........................................ 592
HP-GL/2 printing takes a long time .................................................................................................................................. 592
The printer stops when printing a HP-GL/2 job (the carriage stops moving) ............................................... 592
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Table of Contents
Troubleshooting
