Solving Duplexer Problems; Interpreting Duplexer Error Codes - Oki B6100 User Manual

Solving Duplexer Problems

When there is a problem with the duplexer, the printer control panel displays an error code and
error message. Most duplexer error codes indicate routine status conditions such as a paper tray
running out of paper or a paper jam in a specific area of the duplexer. Some error codes indicate
much more serious problems that may require the help of a service technician.
If the duplexer is inoperative after installation, refer to
6-8 and complete the recommended procedure.
If the printer control panel displays an error message or an error code, refer to
ing Duplexer Error Codes" on page 6-7
If you have a duplexer problem but the printer control panel does not display an error mes-
sage or error code, refer to
and follow the directions for correcting that problem.
NOTE: The printer automatically recognizes an option after the option is installed. The printer driver does
not. You must enable (activate) the option in the printer driver after the option is installed.
The steps you will follow vary according to both your operating system and your installed printer
driver. Here are the general steps you will follow.

Interpreting Duplexer Error Codes

The printer control panel displays error messages when there is a problem with the printer or
any of the optional paper-handling components. The following table lists all of the error mes-
sages associated with the duplexer, the possible cause of the error, and the action to take to cor-
rect the problem. If the control panel shows an error message that concerns another part of the
printer, refer to
warning and error messages.
Error Message
Line 1
E7 JAM DUPLEX
DUPLEX FAILURE
Oct 02
"Correcting Miscellaneous Duplexer Problems" on page 6-12
Select the driver you want to work with.
Locate the printer properties section within the printer driver.
Use the pulldown window to select the option.
Activate the option.
"Warning Messages and Error Messages" on page 5-31
Error Message
Line 2
Remove paper
Call Service
Solving Duplexer Problems
"Installation Problems" on page
below.
Possible Cause
There is a paper jam in the
duplexer.
The duplexer has failed.
Oki B6100 User Guide 6-7
"Interpret-
for a complete list of all
Action
Remove the jammed paper from
the duplexer. See "Clearing
Duplex Paper Jams" on page 6-9.
Turn the printer off, then turn it
on. If the problem recurs, contact
an authorized service provider.