Ricoh SP C435DN User Manual
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Ricoh SP C435DN User Manual

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User Guide

Getting Started
Loading Paper
Troubleshooting
For safe and correct use, be sure to read the Safety Information in
Read This First before using the machine.

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Summary of Contents for Ricoh SP C435DN

  • Page 1: User Guide

    User Guide Getting Started Loading Paper Troubleshooting For safe and correct use, be sure to read the Safety Information in Read This First before using the machine.

  • Page 3: Table Of Contents

    TABLE OF CONTENTS Manuals for This Machine..........................3 1. Getting Started Before You Start..............................5 How to Read the Manuals..........................5 Model-Specific Information...........................6 List of Options..............................7 Guide to Names and Functions of Components....................8 Guide to Components............................8 Guide to the Names and Functions of the Control Panel................. 13 Guide to the Names and Functions of the Control Panel Screen............
  • Page 4 Specifying a Paper Type..........................47 Configuring Envelope Settings Using the Control Panel................47 3. Troubleshooting When a Panel Tone Beeps..........................49 When Checking the Indicator Lamps, Status Icons, and Messages on the Control Panel......50 Indicators..............................50 If USB Connection Fails........................... 51 When Messages Are Displayed........................

  • Page 5: Manuals For This Machine

    Manuals for This Machine Read this manual carefully before using this machine. Refer to the manuals that are relevant to what you want to do with the machine. • The method for viewing the manual depends on the manual. ® ®...
  • Page 6 • Enable SSL (Secure Sockets Layer) Encryption. • Change the user name and password of the administrator using Web Image Monitor. For details, see "Before Using This Printer", Security Guide. Be sure to read this manual when configuring the enhanced security functions or user and administrator authentication.

  • Page 7: Getting Started

    1. Getting Started This section describes the symbols used in the manuals supplied with the printer, available options, and names and functions of components. Before You Start How to Read the Manuals Symbols used in the manuals This manual uses the following symbols: Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data.

  • Page 8: Model-Specific Information

    1. Getting Started Disclaimer Contents of this manual are subject to change without prior notice. To the maximum extent permitted by applicable laws, in no event will the manufacturer be liable for any damages whatsoever arising out of failures of this machine, losses of the registered data, or the use or non-use of this product and operation manuals provided with it.

  • Page 9: List Of Options

    Before You Start The following information is region-specific. Read the information under the symbol that corresponds to the region of your printer. (mainly Europe and Asia) If the label contains the following, your printer is a Region A model: • CODE XXXX -27 •...

  • Page 10: Guide To Names And Functions Of Components

    1. Getting Started Guide to Names and Functions of Components Guide to Components • Do not obstruct the machine's vents. Doing so risks fire caused by overheated internal components. Exterior: Front view BYK004 1. Tray 1 Up to 550 sheets of plain paper can be loaded. For details about the sizes and types of paper that can be used, see page 28 "Paper Size Specifications"...
  • Page 11 Guide to Names and Functions of Components For details about the sizes and types of paper that can be used, see page 28 "Paper Size Specifications" and page 30 "Paper Type Specifications". 5. Front cover Open the front cover to replace the fusing unit or transfer roller, or to remove jammed paper. 6.
  • Page 12 1. Getting Started 1. Ethernet port Use a network interface cable to connect the printer to a network. 2. USB port B Use a USB cable to connect the printer to a computer. 3. USB port H (Port for use by customer engineer) Do not use this port.
  • Page 13 Guide to Names and Functions of Components Interior: Front view BYK006 1. Waste Toner Bottle Collects toner that is wasted during printing. If the message which prompts you to replace it appears on the display, replace the waste toner bottle. For details about the messages that appear on the screen when consumables need to be replaced, see "Replacing Other Consumables", Operating Instructions.
  • Page 14 1. Getting Started For details about the messages that appear on the screen when consumables need to be replaced, see "Replacing Other Consumables", Operating Instructions. 7. Transfer Roller Replace the transfer roller and the transfer unit together. For details about the messages that appear on the screen when consumables need to be replaced, see "Replacing Other Consumables", Operating Instructions.

  • Page 15: Guide To The Names And Functions Of The Control Panel

    Guide to Names and Functions of Components To attach this option, see "Installing SD Card Options", Operating Instructions. 3. Hard disk Allows you to store documents to be printed. To attach this option, see "Installing the hard disk", Operating Instructions. •...
  • Page 16 1. Getting Started 11 12 13 DJF004 1. Light sensor The sensor that detects the ambient light level when the ECO Night Sensor function is enabled. 2. [Job Reset] key Press to cancel the current print job. 3. [Suspend/Resume] key Press this to suspend the print job currently being processed.

  • Page 17: Guide To The Names And Functions Of The Control Panel Screen

    Guide to Names and Functions of Components 8. [Escape] key Press this key to cancel an operation or return to the previous display. 9. Scroll keys Press these keys to move the cursor in each direction. When the [ ] [ ] [ ] [ ] keys appear in this manual, press the applicable key for the direction that you want to move the cursor.
  • Page 18 1. Getting Started • Error Log If a document cannot be printed due to errors or other reasons, an error log is created. You can check the error log using the control panel. 3. [Prt.Jobs] Press to display print jobs sent from a computer. [Prt.Jobs] is displayed only when the optional hard disk is installed in the printer.

  • Page 19: Turning On/Off The Power

    Turning On/Off the Power Turning On/Off the Power This section explains how to turn on/off the printer. Turing On the Power Make sure the power cord is firmly plugged into the wall outlet. Push the main power switch. DJF005 The power indicator turns on. •...

  • Page 20: Saving Energy

    1. Getting Started • Do not turn off the power while the printer is in operation. Push the main power switch. DJF005 The main power is turned off automatically when the shutdown process is complete. If the shutdown process is not complete within the period of time displayed on the screen, contact your service representative.
  • Page 21 Turning On/Off the Power When the printer is in Fusing Unit Off mode, the display is on but the fusing unit heater is off to save energy. In this mode, you can change the printer settings on the control panel. However, the printer must exit this mode to print.
  • Page 22 1. Getting Started printer is located in an environment where it is exposed to direct sunlight, it is advisable that you do not change the factory default configuration and only enable [Auto Power Off Only]. • The energy saving functions will not activate when: •...

  • Page 23: Displaying The Printer Configuration Screens Using The Control Panel

    Displaying the Printer Configuration Screens Using the Control Panel Displaying the Printer Configuration Screens Using the Control Panel Configuring Printer Settings from the [Menu] key The configuration screens allow you to change or set defaults. • If Administrator Authentication Management is specified, contact your administrator. Press the [Menu] key.

  • Page 24: Using Web Image Monitor

    1. Getting Started Using Web Image Monitor • You cannot configure the printer settings using Web Image Monitor from a computer connected to the USB device server's network. Be sure to access Web Image Monitor from the printer's network. Using Web Image Monitor, you can check the printer status and change settings. Available operations The following operations can be remotely performed using Web Image Monitor from a client computer.

  • Page 25: Displaying The Top Page

    Using Web Image Monitor • If you are using a proxy server, change the Web browser settings. Contact your administrator for information about the settings. • We recommend using Web Image Monitor in the same network. • If the printer is firewall-protected, it cannot be accessed from computers outside the firewall. •...
  • Page 26 1. Getting Started Administrator mode This mode requires an administrator login to enter. In the administrator mode, you can configure various printer settings. • When entering an IPv4 address, do not begin segments with zeros. For example: If the address is "192.168.001.010", you must enter it as "192.168.1.10".
  • Page 27 Using Web Image Monitor 3. Refresh/Help (Refresh): Click at the upper right in the work area to update the printer information. Click the Web browser's [Refresh] button to refresh the entire browser screen. (Help): Use Help to view or download Help file contents. 4.
  • Page 28 1. Getting Started...

  • Page 29: Loading Paper

    2. Loading Paper This chapter describes available trays for each paper size and type, and explains how to load paper in paper trays. Paper Loading Procedure To achieve the print results you expect, it is important to select an appropriate input tray according to the size, type, and weight of the paper you want to use for printing.

  • Page 30: Paper Size Specifications

    2. Loading Paper Paper Size Specifications The following tables show the paper sizes that can be loaded in each paper tray. The "Paper size" column shows the names of paper sizes and their dimensions in millimeters and inches. The icons indicate the paper orientation in relation to the printer body. The letters in the tables indicate the following: •...
  • Page 31 Paper Size Specifications Imperial sizes Paper size name Actual size Bypass tray Trays 1–4 Two-sided 81/2 × 14 8.5" × 14" × 13 8.5" × 13" × 11 8.5" × 11" × 13 8.25" × 13" 8 × 13 8" × 13" ×...

  • Page 32: Paper Type Specifications

    2. Loading Paper Paper Type Specifications The following table show the paper types that can be loaded in each tray. See “Paper weight” table for the actual paper weight indicated by numbers in the “Paper weight No.” column. Use both tables to specify the correct paper type for the paper you are using.
  • Page 33 Paper Type Specifications Paper type Paper weight No. Bypass tray Trays 1–4 Two-sided Coated Paper (Glossy) 2 to 6 Coated Paper (Glossy: Thick) 7, 8 Coated Paper (Matted) 2 to 6 Coated Paper (Matted: Thick) 7, 8 *1 It is not necessary to specify the paper weight for this paper type. *2 Paper weight No.

  • Page 34: Paper Precautions

    2. Loading Paper Paper Precautions • Do not attempt to print on stapled sheets, aluminum foil, carbon paper, or any kind of conductive paper. Doing so risks fire. Precautions • Print quality is not guaranteed if paper other than the ones recommended is used. For more information about recommended paper, contact your sales or service representative.
  • Page 35 Paper Precautions • Errors can occur if you print onto sides that are already printed. Be sure to print onto blank sides only. • Even supported types of paper may cause paper jams or malfunctions if they have been improperly stored. •...
  • Page 36 2. Loading Paper 4. Varies depending on the paper type • Plain Paper, Middle Thick Paper, Thick Paper 1, Thick Paper 2, Thick Paper 3, Thick Paper 4: 2 mm (0.1 inches) • Thin Paper: 3.2 mm (0.1 inches) 5. 2 mm (0.1 inches) •...

  • Page 37: Loading Paper Into Paper Trays

    Loading Paper into Paper Trays Loading Paper into Paper Trays In the following example procedure, paper is loaded into Tray 1. • When loading paper, take care not to trap or injure your fingers. • For details about trays that can be loaded for each paper size and type, see page 28 "Paper Size Specifications"...
  • Page 38 2. Loading Paper Squeeze the clip on the side paper guide and end guide, and then adjust the guides to the paper size being loaded. DJF215 Load the new paper stack print side up. Make sure paper is not stacked higher than the upper limit (upper line) marked inside the tray. DJF216 Adjust the paper guides to close any gaps.
  • Page 39 Loading Paper into Paper Trays Lift the front side of the tray, and then slide it into the printer carefully until it stops. DJF218 To avoid paper jams, make sure the tray is securely inserted. • Letterhead paper and envelopes must be loaded in a specific orientation. For details, see page 40 "Loading Orientation-Fixed Paper or Two-Sided Paper"...

  • Page 40: Loading Paper Into The Bypass Tray

    2. Loading Paper Loading Paper into the Bypass Tray • For details about trays that can be loaded for each paper size and type, see page 28 "Paper Size Specifications" and page 30 "Paper Type Specifications". • Do not mix different types of paper. •...
  • Page 41 Loading Paper into the Bypass Tray If you load A5 or larger size paper, pull out the bypass tray extension. DJF224 Slide the side guides outward, and then load paper print side down, until it stops. DJF225 Adjust the side guides to fit the paper width. DJF226 •...

  • Page 42: Loading Orientation-Fixed Paper Or Two-Sided Paper

    2. Loading Paper Loading Orientation-Fixed Paper or Two-Sided Paper Orientation-fixed (top to bottom) or two-sided paper (for example, letterhead paper, or copied paper) might not print correctly, depending on how the paper is placed. Settings using the control panel Set [Letterhead Setting] in [Machine Modes] under [Print Settings] to [Auto Detect] or [On (Always)], and then place the paper as shown in the table below.
  • Page 43 Loading Orientation-Fixed Paper or Two-Sided Paper • If a print job is changed partway through printing from one-sided to two-sided printing, one-sided output after the first copy may be printed facing a different direction. To ensure all paper is output facing the same direction, specify different input trays for one-sided and two-sided printing.

  • Page 44: Loading Envelopes

    2. Loading Paper Loading Envelopes This section explains various details about and recommendations concerning envelopes. Specifications of Envelopes • Some of this machine's internal components get very hot. For this reason, take care when removing misfed paper. Not doing so could result in burns. •...
  • Page 45 Loading Envelopes Orientation Paper tray 1–4 Bypass tray Envelopes • Flaps: closed • Flaps: closed • Bottom side of envelopes: toward the right of the • Bottom side of envelopes: printer toward the right of the printer • Side to be printed: face down •...

  • Page 46: Printing On Envelopes With Windows (Pcl 6/Postscript 3)

    2. Loading Paper Printing on Envelopes with Windows (PCL 6/PostScript 3) After creating a document, open the [Printing Preferences] dialog box in the document's native application. Click the [Frequently Used Settings] tab, and then configure the following settings: • Document Size: Select the envelope size.

  • Page 47: Printing On Envelopes With Mac Os X

    Loading Envelopes Click [OK]. Start printing from the application's [Print] dialog box. • Configure the paper settings appropriately using both the printer driver and the control panel. For details about settings using the control panel, see page 47 "Configuring Envelope Settings Using the Control Panel".

  • Page 48: Paper Settings

    2. Loading Paper Paper Settings This section explains how to specify paper size and type using the control panel. • When [Tray Setting Priority] is set to [Machine Setting(s)], the paper settings configured using the printer's control panel have priority over the settings specified in the printer driver or commands. For details, see "Machine Modes", Operating Instructions.

  • Page 49: Specifying A Paper Type

    Paper Settings Press the number keys to enter the horizontal value Press [OK] Press the number keys to enter the vertical value Press [OK] • For details about the available paper size, see page 28 "Paper Size Specifications". Specifying a Paper Type You can improve printer performance by selecting the optimum paper type for the tray.
  • Page 50 2. Loading Paper Select [Paper Input] Press [OK] Select [Paper Size: (tray name)] Press [OK] Select the envelope type Press [OK] Select [Paper Type: (tray name)] Press [OK] Select [Envelope] Press [OK] Press [Escape] Select [Maintenance] Press [OK] Select [General Settings] Press [OK] Select [Envelope Setting] Press [OK]...

  • Page 51: Troubleshooting

    3. Troubleshooting This chapter provides solutions to common problems and it also explains how to correct unwanted print results. When a Panel Tone Beeps The following table describes various beep patterns that the printer produces to alert users about printer conditions and the meaning of each beep pattern.

  • Page 52: When Checking The Indicator Lamps, Status Icons, And Messages On The Control Panel

    3. Troubleshooting When Checking the Indicator Lamps, Status Icons, and Messages on the Control Panel Indicators This section describes the indicators displayed when the printer requires the user to remove misfed paper, to add paper, or to perform other procedures. Indicator Status : Paper Misfeed indicator...

  • Page 53: If Usb Connection Fails

    If USB Connection Fails If USB Connection Fails Problem Causes Solutions The printer is not The USB cable is not Disconnect the USB cable, turn off the automatically recognized. connected properly. printer, and then turn it on again. When the printer has fully booted up, reconnect the USB cable.

  • Page 54: When Messages Are Displayed

    3. Troubleshooting When Messages Are Displayed This section describes the main messages that appear on the display panel and printed error logs and reports. If other messages appear, follow their instructions. Status Messages Message Status "Calibrating..." The printer is calibrating the color. Wait a while. "Energy Saver Mode"...

  • Page 55: Alert Messages (Displayed On The Control Panel)

    When Messages Are Displayed Alert Messages (Displayed on the Control Panel) Message Cause Solution " (A) Remove misfeed in Remove paper from the Tray 1 For details, see page 85 Trays. Opn & cls Frt.Cov." and then reload paper. Then "Removing Jammed Paper".
  • Page 56 3. Troubleshooting Message Cause Solution "@Remote Cert. update Updating the @Remote certificate Turn the printer off, and then turn it failed" failed. on again. If the problem persists, contact your sales or service representative. "Cannot The proxy user name or password Check the proxy server settings, connect=>Comm.Serv.
  • Page 57 When Messages Are Displayed Message Cause Solution "Printer Font Error." There are problems with the Turn the printer off, and then turn it printer's font file. on again. If the problem persists, contact your sales or service representative. "Problem with Hard Disk The printer cannot detect the hard Check that the hard disk installed Please call service."...
  • Page 58 3. Troubleshooting Message Cause Solution "Rplcmnt You need to replace the black For details, see "Replacing Other Requird:PCU:Black" drum unit. Consumables", Operating Instructions. "Rplcmnt You need to replace the color For details, see "Replacing Other Requird:PCU:Color" drum units. Consumables", Operating Instructions.

  • Page 59: Alert Messages (Printed On Error Logs And Reports)

    When Messages Are Displayed Alert Messages (Printed on Error Logs and Reports) This section describes likely causes of and possible solutions for the error messages that are printed on the error logs or reports. Message Cause Solution "86: Error" Parameters of the control code Check the print settings.
  • Page 60 3. Troubleshooting Message Cause Solution "Collate: Page max." The amount of free memory is Reduce the number of pages to insufficient to perform collating. be printed. "Command Error." An RPCS command error Check that the communication occurred. between a device and the printer is working correctly.
  • Page 61 When Messages Are Displayed Message Cause Solution "File System Full." The PDF file cannot be printed Delete all unnecessary files from because the capacity of the file the hard disk, or decrease the system is full. file size sent to the printer. "Function use denied."...
  • Page 62 3. Troubleshooting Message Cause Solution "Insufficient Memory." A memory allocation error PCL 6: occurred. Select a lower resolution on the printer driver. For details about how to change the resolution setting, see the printer driver Help. On the printer driver's [Detailed Settings] tab, click [Print Quality] in "Menu:", and then select [Raster] in the...
  • Page 63 When Messages Are Displayed Message Cause Solution "Password mismatch." A wrong password was entered Check the password. when an encrypted PDF file was printed. "PDF File Error." A syntax error, etc., occurred. Check that the PDF file is valid. "Print overrun." Printing images was aborted.

  • Page 64: When You Cannot Print

    3. Troubleshooting When You Cannot Print Problem Cause Solution Printing does not start. The power is off. For details about how to turn on the main power switch, see page 17 "Turning On/Off the Power". Printing does not start. The cause is displayed on the Check the error message or screen of the control panel.
  • Page 65 When You Cannot Print Problem Cause Solution Printing does not start. If the printer is using wireless Check the radio signal status of LAN, failure to print might result the wireless LAN in [System from a weak wireless signal. Settings]. If the signal quality is not satisfactory, move the printer to a location where radio waves can pass or...
  • Page 66 3. Troubleshooting Problem Cause Solution Printing does not start. If the printer is using wireless Check the access point settings LAN, the receiver's MAC when using the infrastructure address may be preventing mode. Depending on the access communication with the access point, client access may be point.

  • Page 67: When The Data In Indicator Does Not Light Up Or Flash

    When You Cannot Print When the Data In Indicator Does Not Light Up or Flash When the Data In indicator does not light up or flash after a print job starts, data is not being sent to the printer. When the printer is connected to the computer using the interface cable Check that the print port setting is correct.

  • Page 68: Other Printing Problems

    3. Troubleshooting Other Printing Problems This section describes likely causes of and possible solutions for problems that can occur when a print job is performed from a computer. When You Cannot Print Properly Problem Cause Solution The printed image is smudged. Settings for thick paper have not PCL 5c: been configured when printing...
  • Page 69 Other Printing Problems Problem Cause Solution Printed images contain blots or The paper is creased, curled, or Smooth out the wrinkles or are patchy. has blemishes. replace the paper. For details about paper, see page 32 "Paper Precautions". The printed image is faded over The paper is damp.
  • Page 70 3. Troubleshooting Problem Cause Solution The printed image is different Printing will be performed by PCL 6: from the image on the the printer's graphic processing On the printer driver's [Detailed computer's display. function. Settings] tab, click [Print Quality] in "Menu:", and then select [Raster] in the "Vector/ Raster:"...
  • Page 71 Other Printing Problems Problem Cause Solution Print result differs from the The printer is not selected for Use the printer driver of the display. printing. printer and check that the printer is the specified printer. For details about how to open the printer driver settings screen, "Displaying the Printing Preferences dialog box from the...
  • Page 72 3. Troubleshooting Problem Cause Solution Image position differs from the The page layout settings are not PCL 5c: display. configured correctly. On the printer driver's [Paper] tab, select [Print On] box, and then select the desired size. PCL 6 / PostScript 3: On the printer driver's [Detailed Settings] tab, click [Basic] in "Menu:", and then select the...
  • Page 73 Other Printing Problems Problem Cause Solution Fine lines are fuzzy with Super fine lines have been PostScript 3: inconsistent thickness or color, specified in the application, or a Change the dithering settings on or do not appear. color that is too light has been the printer driver.

  • Page 74: Paper Misfeeds Occur Frequently

    3. Troubleshooting Paper Misfeeds Occur Frequently Problem Cause Solution Paper is not fed from the When you are using Windows, PCL 5c: selected tray. printer driver settings override On the printer driver's [Paper] those settings using the display tab, select the desired input tray panel.
  • Page 75 Other Printing Problems Problem Cause Solution Misfeeds occur frequently. The paper is damp. Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see page 32 "Paper Precautions". Misfeeds occur frequently.
  • Page 76 3. Troubleshooting Problem Cause Solution Printed paper becomes The paper is damp. Use paper that has been stored creased. in the recommended temperature and humidity conditions. For details about the proper way to store paper, see page 32 "Paper Precautions". Printed paper becomes The paper is too thin.

  • Page 77: Additional Troubleshooting

    Other Printing Problems Problem Cause Solution White stripes appear on the Fragments of paper are stuck to Use a dry cloth to wipe any OHP. the OHP. paper fragments off the back of the OHP. Additional Troubleshooting Problem Causes Solutions It takes a long time to complete Photographs and other data If the Data In indicator is...
  • Page 78 3. Troubleshooting Problem Causes Solutions Combined printing, booklet The application or printer driver Make sure the application's printing, or Auto Reduce/ settings are not configured paper size and orientation Enlarge printing does not come correctly. settings match those of the out as expected.
  • Page 79 Other Printing Problems Problem Causes Solutions Some characters are not printed The printer driver settings are PCL 5c: or appear strange. not configured correctly. On the printer driver's [Print Quality] tab, select [600 dpi] in the "Resolution" area. PCL 6: •...
  • Page 80 3. Troubleshooting Problem Causes Solutions Print ends mid-job. An error might have occurred. Check the printer's display panel to see if an error has occurred. A print instruction was issued User Authentication may have For details about User from the computer, but printing been set.

  • Page 81: The Printed Image Is Different From The Image On The Computer

    Other Printing Problems Problem Causes Solutions Printing via wireless LAN is • A communication error • Move the printer farther slow. might have occurred. away from the wireless LAN device. • Interference from other wireless LAN devices can • If there are active wireless reduce the communication LAN devices nearby, move speed...
  • Page 82 3. Troubleshooting Problem Solutions PDF Direct Print is not executed You must install an optional hard disk or set the value of [RAM (PDF file is not printed). Disk] in the System Menu to 2 MB or higher. For details about [RAM Disk], see "System", Operating Instructions. When printing a PDF using a password, set the password of the PDF file using the [Change PDF Password] menu in [PDF Menu] or Web Image Monitor.
  • Page 83 Other Printing Problems Problem Solutions The color of the printout is • The colors created using color toner are different from the different from the color on the ones displayed on the display. computer's display. • If you select [On] for [Economy Color:] on the [Print Quality] menu in the printer driver's dialog box, the color gradation may appear differently.

  • Page 84: When Printer Is Not Functioning Properly

    3. Troubleshooting Problem Solutions A color is missing or partially • Paper is damp. Use paper that has been stored properly. blurred. For details, see page 32 "Paper Precautions". • A print cartridge is almost empty. When the "Toner is almost empty."...
  • Page 85 Other Printing Problems Problem Solutions It takes too long to complete the • Photographs and other data-intensive pages take a long time print job. for the printer to process, so wait when printing such data. Changing the settings with printer driver may help to speed up printing.

  • Page 86: When Pictbridge Printing Does Not Work

    3. Troubleshooting When PictBridge Printing Does Not Work Problem Causes Solutions PictBridge is not available. There is a problem with the Use the following procedure to check USB connection or the the connection and settings: PictBridge settings. 1. Disconnect, and then reconnect the USB cable.

  • Page 87: Removing Jammed Paper

    Removing Jammed Paper Removing Jammed Paper An error message appears if a paper misfeed occurs. The error message indicates where the misfeed occurs. Check the location and remove the paper. • Some of this machine's internal components get very hot. For this reason, take care when removing misfed paper.

  • Page 88: Paper Misfeed Message (A)

    3. Troubleshooting DJF133 DJF134 • To prevent misfeeds, do not leave any torn scraps of paper inside the printer. • Contact your service representative if misfeeds occur frequently. • If the error message remains displayed even after you remove misfed paper, open and close the front cover.

  • Page 89: Paper Misfeed Message (B) (C)

    Removing Jammed Paper Carefully open the printer's front cover by pulling the left and right side levers. DJF228 Carefully close the front cover. • When closing the front cover, push the upper side of the cover firmly. After closing the cover, check that the error has cleared.
  • Page 90 3. Troubleshooting Remove misfed paper slowly. BYK085 DJF229 If you cannot find the misfed paper, look inside the printer. If a misfeed occurs in the output area of the fusing unit, open the output cover by pulling back the levers marked "C" (left and right on the fusing unit's upper side). DJF230...

  • Page 91: Paper Misfeed Message (Y1), (Y2) Or (Y3)

    Removing Jammed Paper Remove misfed paper slowly. DJF231 Close the output cover of the fusing unit. DJF232 Carefully close the front cover. • When closing the front cover, push the upper side of the cover firmly. After closing the cover, check that the error has cleared.
  • Page 92 3. Troubleshooting Pull out the optional paper tray until it stops, and then remove the jammed paper. DJF233 Carefully slide the tray back into the optional paper feed until it stops. DJF234 Carefully open the printer's front cover by pulling the left and right side levers. DJF228 Carefully close the front cover.

  • Page 93: Paper Misfeed Message (Z)

    Removing Jammed Paper • When closing the front cover, push the upper side of the cover firmly. After closing the cover, check that the error has cleared. Paper Misfeed Message (Z) The paper misfeed message " (Z)" appears when a paper misfeed occurs inside the duplex unit. Carefully open the printer's front cover by pulling the left and right side levers.
  • Page 94 3. Troubleshooting • When closing the front cover, push the upper side of the cover firmly. After closing the cover, check that the error has cleared.

  • Page 95: Trademarks

    Trademarks Trademarks Adobe, Acrobat, PostScript, PostScript 3, and Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. ® Firefox is a registered trademark of the Mozilla Foundation. Java is a registered trademark of Oracle and/or its affiliates. ®...
  • Page 96 3. Troubleshooting • The product names of Windows Server 2003 are as follows: ® ® Microsoft Windows Server 2003 Standard Edition ® ® Microsoft Windows Server 2003 Enterprise Edition • The product names of Windows Server 2003 R2 are as follows: ®...

  • Page 97: Index

    INDEX Additional troubleshooting........Screen..............Beeps..............USB connection............. Bypass tray............. Web Image Monitor..........Cannot print properly..........When you cannot print......... Control panel............Energy..............Envelopes............... Exterior..............8, 9 Indicators..............Interior..............Internal options............Jammed paper............Letterhead paper........... Loading paper............Manuals..............Messages............... Options..............Paper loading procedure........Paper misfeeds............
  • Page 98 MEMO M257-8500A...
  • Page 99 © 2015...
  • Page 100 M257-8500A...

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