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SERVICE NOTEBOOK
Side-by-Side Refrigerators
Models
VCSF036SS
DDSF036SS
VCSF036DSS
DDSF036DSS
VIKING RANGE CORPORATION
111 Front Street, Greenwood, Mississippi (MS) 38930 USA 662-455-1200

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Table of Contents

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   Summary of Contents for Viking VCSF036SS

  • Page 1 SERVICE NOTEBOOK Side-by-Side Refrigerators Models VCSF036SS DDSF036SS VCSF036DSS DDSF036DSS VIKING RANGE CORPORATION 111 Front Street, Greenwood, Mississippi (MS) 38930 USA 662-455-1200...
  • Page 2: Important Information

    “WARNING” or “CAUTION”. These words mean: CAUTION DANGER VIKING will not be responsible for any injury or property damage from improper service procedures. If performing service on your own product, you IMMEDIATE HAZARDS WHICH WILL RESULT IN must assume responsibility for any personal injury SEVERE PERSONAL INJURY OR DEATH.
  • Page 3 Freestanding refrigerators/freezers and all of their components and accessories, except as detailed below*, are warranted to be free from defects in material or workmanship under normal household use for a period of two (2) years from the date of original retail purchase. Viking...
  • Page 4: Table Of Contents

    Programming Mode..........23 Upper Refrigerator Section Light Bulb Removal .. 45 Defrost Operation ..........23 Crisper Section Light Bulb Removal..... 45 Forced Defrost Mode ..........23 Light Switch Removal ........... 45 Service Test Mode ..........23 Electronic Control Removal ........45 ©2007 Viking Preferred Service...
  • Page 5 Evaporator Fan Motor and Fan Blade....50 Door Handle Installation ........57 Defrost Thermostat Removal ........ 50 Appendix A ..............58 Defrost Heater Removal ........51 Evaporator Removal ..........51 Ice Maker Removal ..........51 Freezer Thermistor Removal ........ 52 ©2007 Viking Preferred Service...
  • Page 6: General Information

    3. Check with level to verify ¼” tilt to the back for proper door closure. 4. If refrigerator is aligned and stable, replace toe grille. ©2007 Viking Preferred Service...
  • Page 7: Operation

    OR the DOOR TEMP UP button until OPEN ALARM button is pressed to deactivate the “OFF” appears in the feature. display. Press the FREEZER TEMP DOWN button to turn back on. ©2007 Viking Preferred Service...
  • Page 8: High Temp Alarm

    FREEZER TEMP display and the feature status will appear in the REFRIGERATOR TEMP display. 2. Use the FREEZER TEMP UP and DOWN buttons to scroll through the features. ©2007 Viking Preferred Service...
  • Page 9: Dispenser Control Panel

    • Press and hold the LOCK/UNLOCK button for three seconds. A green indicator light above button will illuminate when the dispenser is locked. To Unlock Dispenser: • Hold the LOCK/UNLOCK button for three seconds. The green indicator light above button will go out. ©2007 Viking Preferred Service...
  • Page 10: Care And Cleaning

    Dilute mild detergent and use a soft clean cloth or sponge for cleaning. Use a plastic bristle brush to get into crevices. Rinse surfaces with clean warm water. Dry glass and clear items immediately to avoid spots. ©2007 Viking Preferred Service...
  • Page 11: Operating Sounds

    Stop sound by raising ice maker arm to OFF position. Ice auger hums as auger agitates ice during dispensing. Normal operation Compressor can make a high pitched hum while operating. Normal operation Solenoid valve operating ice chute door. Normal operation ©2007 Viking Preferred Service...
  • Page 12: Troubleshooting Chart

    Food has recently been Allow time for recently added food to reach added. refrigerator or freezer temperature. ©2007 Viking Preferred Service...
  • Page 13 Fuse is blown, or circuit Replace any blown fuses. Check circuit breakers for breaker needs to be reset. any tripped circuits. Power outage has occurred. Call local power company to report outage. Refrigerator is in Sabbath See Sabbath Mode. Mode. ©2007 Viking Preferred Service...
  • Page 14 10 fluid ounces in five seconds without a filter. Water appears cloudy Air or air bubbles in water. This is normal when first using the dispenser and will disappear with use. ©2007 Viking Preferred Service...
  • Page 15 Level cabinet. Adjust hinges. Replace gasket. Dirty condenser or obstructed Check condenser and grille. Clean. grille Faulty control Test control. Replace if failed. Refrigerant shortage or Check for leak or restriction. Repair, evacuate and restriction recharge system. ©2007 Viking Preferred Service...
  • Page 16 Faulty fan motor Check fan motor. Replace if failed. Restricted air flow Check condenser and grille for dirt. Clean. Refrigerant shortage or Check for leak or restriction. Repair, evacuate and restriction recharge system. ©2007 Viking Preferred Service...
  • Page 17 Mounting hardware loose or missing Free or loose parts causing or Inspect unit for parts that may have worked free or allowing noise during loose or missing screws. Repair as required. operation ©2007 Viking Preferred Service...
  • Page 18: Dispenser Troubleshooting Chart

    Fountain Display pad. Board. 12 VDC present, check for Measure 12 VDC between pin-1 120 VAC on J1 pin-1 (BK/GN) to pin-4 (LT/BU) on (YL/WH) on MPCB. Fountain Display Board. No 120 VAC, replace MPCB. ©2007 Viking Preferred Service...
  • Page 19 12 VDC present, continuously even Board. voltage on pin-1 (BK/GN) to pin-4 replace Fountain when Dispenser (LT/BU) on Fountain Display Display Board. If Lock mode is Board. Voltage should read 0 0 VDC present, activated. VDC. replace MPCB. ©2007 Viking Preferred Service...
  • Page 20 Cubed mode and ice chute door does not open or remains open. No LED lit, Water Failed MPCB. Replace MPCB. dispenser operates, auger motor operates only in Cubed mode and dispenser light is on continuously. ©2007 Viking Preferred Service...
  • Page 21 Disconnect power. Disconnect and 13 K ohms present, measure resistance of heater on connect 2-pin door 2-pin connector of connector. With unit approximately 13 K ohms. powered, measure 120 VAC on 2-pin door connector. No 120 VAC, correct wiring. ©2007 Viking Preferred Service...
  • Page 22: Seconds To Dispense 10 Oz. Water

    Harness Fountain Display J1 4-pin Connector Configuration Color Signal Disp Switch Disp Switch Harness Fountain Display J2 2-pin Connector Configuration All voltage measurements are referenced to line neutral or pin 1 (WH wire) of MPCB 9-pin connector. NOTE: ©2007 Viking Preferred Service...
  • Page 23: Control Board

    6. Press FREEZER TEMP UP button or FREEZER The Programming Mode can be exited at any TEMP DOWN button to toggle through Service Test time by closing the refrigerator door or will exit if numbers. unattended for four minutes. ©2007 Viking Preferred Service...
  • Page 24 Service Test – 152 Freezer Door State of dispenser line. Will show state of freezer door. “OP” (open) “CL” (closed). NOTE: By pushing freezer door switch you can toggle state from “OP” (open) to “CL” (closed). ©2007 Viking Preferred Service...
  • Page 25: Fahrenheit Or Celsius Mode

    2. Press FREEZER TEMP UP button until “F_C” is in 4. Close door or toggle door switch to activate. the freezer display. 3. Press the REFRIGERATOR TEMP UP button or DOWN button to toggle between “°F” and “°C” in the refrigerator display. ©2007 Viking Preferred Service...
  • Page 26: Component Testing

    With open or weak capacitor, contact) and other probe to each compressor terminal. compressor will start and run as NOTE: If reading is obtained, compressor is grounded and normal but will consume more must be replaced. energy. ©2007 Viking Preferred Service...
  • Page 27 If compressor runs after recovery but would not run when direct wired before recover, a restriction in sealed system is indicated. • If compressor does not run when wired direct after recovery, replace faulty compressor. ©2007 Viking Preferred Service...
  • Page 28 Start winding remains in the circuit through run capacitor. Solid state relay plugs directly on compressor start and run terminals. Relay terminals 2 and 3 are connected within relay. Run capacitor is connected to relay. ©2007 Viking Preferred Service...
  • Page 29 1 and 4 should be infinite and there should be continuity between terminals 1 and 2. 4. Continuing to rotate time knob until a second click is heard should restore circuit between terminals 1 and 4. ©2007 Viking Preferred Service...
  • Page 30 After defrost thermostat opens, thermostat defrost heater. Opens and breaks circuit remains open until end of defrost cycle and when thermostat senses preset high refrigerator starts cooling again. Defrost temperature. thermostat senses a preset low temperature and resets (closes). ©2007 Viking Preferred Service...
  • Page 31 If no resistance across terminals replace damper control. control freezer compartments providing temperature control for refrigerator. Electrical voltage activates damper control and door closes restricting flow of air from freezer compartment to refrigerator compartment. ©2007 Viking Preferred Service...
  • Page 32: System Diagnosis

    It is best to discharge, replace drier, evacuate and recharge with the specified refrigerant charge. ©2007 Viking Preferred Service...
  • Page 33: Symptoms Of Refrigeration Shortage

    As a result, there is a Pressures will be higher than normal under heavy heat noticeable hissing sound in the evaporator. This should load. not be mistaken for the regular refrigerant boiling sounds that would be considered normal. ©2007 Viking Preferred Service...
  • Page 34: Symptoms Of A Restriction

    If the unit performs normally three possibilities exist: 1) refrigerant loss, 2) partially restricted drier filter, and 3) moisture in system. ©2007 Viking Preferred Service...
  • Page 35: Service Procedure

    Process tube adaptor kit refrigerant charge (if system is charged), unbraze joint, ICI appliance grade HFC134a clean all parts, then rebraze. If leak is detected in tubing, replace tubing. If leak is detected in either coil, replace faulty coil. ©2007 Viking Preferred Service...
  • Page 36: Refrigerant Precautions

    If motor does not run when wired direct after recovery, • Start lead on test cord attaches to S terminal on replace faulty compressor. compressor. • Run lead on test cord attaches to M terminal on compressor. ©2007 Viking Preferred Service...
  • Page 37: Dehydrating Sealed Refrigeration System

    NOTE: Charge system with exact amount of refrigerant. Refer to unit nameplate for correct refrigerant charge. Inaccurately charged system will cause future problems. ©2007 Viking Preferred Service...
  • Page 38: Evacuation And Charging

    With leak detector, check manifold 4. Evacuate both simultaneously. With valve “C” and connections and system for leaks. After locating “F” closed, open all other valves and start vacuum leak, capture refrigerant, repair leak, and begin at pump. step 1. ©2007 Viking Preferred Service...
  • Page 39: Charging

    Refrigerant Charge Refrigerant charge in all capillary tube systems is critical and exact amount is required for proper performance. Factory charges are shown on serial plate. NOTE: Do not use refrigerant other than shown on serial plate. ©2007 Viking Preferred Service...
  • Page 40: Comparison Of Cfc12 And Hfc134a Properties

    10 minutes. Brass to steel joints: Excessive moisture in HFC134a system will react with SILVER SOLDER (see copper to steel joints). compressor oil and generate acid. Compressor must be replaced when performing low side leak repair. ©2007 Viking Preferred Service...
  • Page 41: Replacement Service Compressor

    Wattage reading must be recorded in conjunction with temperature test to confirm proper operation. Suction and head pressures are listed on “Temperature and Relationship Chart”. Normally these are not required for diagnosis but used for confirmation on systems which have been opened. ©2007 Viking Preferred Service...
  • Page 42: Refrigerant Flow

    Service Procedure Refrigerant Flow Suction Line Capillary Tube Evaporator Outlet Flange Loop Evaporator Process Tube Evaporator Inlet Compressor High Side Drier Process Tube Condenser Compressor Discharge Line ©2007 Viking Preferred Service...
  • Page 43: Cabinet Air Flow

    Compartment Controls Evaporator Fan Assembly Air Supply (In Foam) Large Beverage Chiller Air Supply (Some Models) Evaporator Small Beverage Chiller Air Supply (Some Models) Refrigerator Air Return Tunnel Compressor Condenser Fan Assembly Deli Air Supply Condenser ©2007 Viking Preferred Service...
  • Page 44: Water And Ice Dispenser

    Service Procedure Water and Ice Dispenser ©2007 Viking Preferred Service...
  • Page 45: Disassembly Procedures

    1. Use a taped putty knife to carefully pry light switch 5. Reverse procedure for installation. out of liner. 2. Disconnect two wires from the light switch and remove light switch from unit. 3. Reverse procedure for installation. ©2007 Viking Preferred Service...
  • Page 46: Electronically Controlled Damper Removal

    Crisper Light Cover and Socket Removal Condition Requirements: 5. Reverse procedure for installation. Crisper Section Light Bulb Removed 1. Use a taped putty knife to pry socket from liner. 2. Mark and disconnect wires from socket. 3. Reverse procedure for installation. ©2007 Viking Preferred Service...
  • Page 47: Water Filter Removal

    4. After tubing is loose from water valve pull the filter head and tubing out the front of unit. NOTE: Make sure to note tubing end colors when reinstalling new head and tubing assembly. 5. Reverse procedure for installation. ©2007 Viking Preferred Service...
  • Page 48: Water Tank Assembly Removal

    4. From rear of cabinet pull water tube out of conduit going to dispenser. 5. From inside of fresh food compartment pull tubing up and out of cabinet to complete removal of water tank. 5. Reverse procedure for installation. 6. Reverse procedure for installation. ©2007 Viking Preferred Service...
  • Page 49: Upper Freezer Section Light Bulb Removal

    3. Reverse procedure for installation. Wear gloves when replacing light bulb. Condition Requirements: Freezer Shelves Removed 1. Remove light cover and light bulb. 2. Replace with appliance bulb no greater than 40 watts. 3. Reverse procedure for installation. ©2007 Viking Preferred Service...
  • Page 50: Auger Motor Removal

    3. Raise top freezer cover about two inches and pull complete evaporator motor assembly from freezer. 4. Replace thermostat and use wire nut(s) included in defrost thermostat kit. 5. Reverse procedure for installation. ation 4. Reverse procedure for install ©2007 Viking Preferred Service...
  • Page 51: Defrost Heater Removal

    2. Release evaporator coil from clips by pulling coil off of clips. 4. Reverse procedure for installation. NOTE: Make sure to get fill tube inserted in to fill cup fully when reassembling. 3. Reverse procedure for installation. ©2007 Viking Preferred Service...
  • Page 52: Freezer Thermistor Removal

    Procedures. Overload/Relay Removal Condition Requirements: Access to Machine Compartment 1. Discharge capacitor through a 10.000-ohm resistor. 2. Using fingers and standard screwdriver, press and pry bale strap off the overload/relay/capacitor assembly. 3. Reverse procedure for installation. ©2007 Viking Preferred Service...
  • Page 53: Condenser Fan Motor And Blade Removal

    NOTE: Condensate drip pan may have water in it. Wipe up all water prior to removal. 1. Bend copper tubing up out of condensate pan to allow removal of condensate pan. 2. Reverse procedure for installation. ©2007 Viking Preferred Service...
  • Page 54: Front And Rear Leveling Rollers Removal

    Wear gloves when replacing light bulb. Condition Requirements: None 1. Locate light bulb inside top edge of dispenser frame and remove bulb. 2. Replace light bulb with a 7-watt, 120 volt bulb. 3. Reverse procedure for installation. ©2007 Viking Preferred Service...
  • Page 55: Dispenser Pad And Switch Removal

    1. Disconnect switch connector from dispenser board. 8. Remove rubber seal from door and replace if bad. 2. Disconnect ribbon cable from dispenser board. 3. Unsnap board from dispenser façade. 9. Reverse procedure for installation. 4. Reverse procedure for installation. ©2007 Viking Preferred Service...
  • Page 56: Dispenser Water Tube Removal

    3. Pull water tube up from conduit in cavity to remove water tube. NOTE: Do not remove green ground wire from hinge. 5. Remove top hinge along with door. 6. Remove screw and bottom hinge. 7. Reverse procedure for installation. 4. Reverse procedure for installation. ©2007 Viking Preferred Service...
  • Page 57: Door Handle Removal

    3. Slide handle down and remove from door clip. lower clip further until fit can be accomplished. 4. Insert phillips screwdriver into predrilled hole at base of handle to tighten screw. Insert plastic button plug into hole. ©2007 Viking Preferred Service...
  • Page 58: Appendix A

    Appendix A NOTES ©2007 Viking Preferred Service...

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