Nortel 2001 User Manual page 73

Troubleshoot Virtual Office
When you use Virtual Office, error messages may display on-screen. The
following table lists error messages and actions to correct the causes.
Table 1: Troubleshoot Virtual Office (Part 1 of 3)
Displayed Message
Busy, try again
Invalid ID (1)
Invalid ID (2)
Invalid ID (3)
Probable Cause
Remote IP Phone is
active (not idle).
ACD IP Phone is
logged in.
Make-Set-Busy is
inactive on ACD IP
Phone.
Incorrect User ID
entered.
User ID is not in
Gatekeeper
database.
Incorrect User ID
entered.
Incorrect User ID
entered.
User ID in
Gatekeeper database
points to originating
Call Server.
Additional features
Action
Wait for remote
telephone to become
idle and try again.
Log out of ACD IP
Phone before
initiating Virtual
Office from another
IP Phone.
Set Make-Set-Busy
active on ACD IP
Phone.
Enter correct User ID.
Notify system
administrator.
Enter correct User ID.
Enter correct User ID.
Notify system
administrator.
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