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Troubleshooting
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Summary of Contents for Real Flame DOUBLE VISION
- Page 1 ® DECORATIVE FIREBOX INSTALLATION & OPERATING MANUAL The Double Vision gas firebox is approved to be installed as a zero clearance firebox and is designed to operate on Natural Gas and Propane (LPG) gases ONLY. Approval Number GMK10099. VERSION 23...
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Page 2: Warranty Information
(www.realflame.com.au) or completing and mailing the attached registration card within 30 days of purchase of your Real Flame Gas Burner (or, if the Real Flame Gas Burner is fitted to a new home, within 30 days of the date of settlement of purchase of such new home). -
Page 3: Ventilation Requirements
In all cases the installation of this appliance shall meet the requirements as set out in AS5601-2004 . Not intended for use as fireplace insert. NOTE: The Double Vision Modular fire is primarily a decorative appliance and is not certified as a space heater. -
Page 4: Table Of Contents
Parts Kit, Gas Control Assembly, Burner Assembly ..........15 Flue requirements ....................16 Optional Power Flue....................17 Introduction.....................17 Installation....................17 Motor Clearance ..................20 Frameout....................21 Motor.......................21 Internal Motor..................22 External Motor ..................22 Dimensions .....................23 Troubleshooting Electronic Ignition and Power Flue System ....25 Wiring Diagram..................27 Real Flame contact information ................28... -
Page 5: Data Plate
Natural Gas 2 x 2.80 0.87 kPa ULPG 2 x 1.35 2.64 kPa Double Vision and Double Vision Signature Fitted with 540 Double Vision Pattern burner Injector Size (mm) N.G.C. (Mj/hr) Natural Gas 2 x 2.80 0.87 kPa ULPG 2 x 1.35... -
Page 6: Firebox Dimensions
DOUBLE VISION FIREBOX • The Double Vision is designed to be installed into a new frame out as shown on page 6. • The fire can be installed at ground level or raised to what ever height is required providing the flue length is 2.7 meters or more. -
Page 7: Dimensions
DIMENSIONS 470 272.5 295 Trim FRONT - 4 SIDED FRONT - 3 SIDED 1043... -
Page 8: Zero Clearance Timber Frame Installation
DOUBLE VISION FIREBOX Double Vision Zero Clearance Timber Frame Installation (Recommended only) Plaster to run beyond stud and behind trim HEATER TRIM Frameout Dimensions (in mm) 1000 2100 PLAN CLEARANCES FROM COMBUSTIBLES Floor 0 mm Sides 25 mm 100 mm... -
Page 9: Inbuilt Installation Procedure
• Place the coals (or optional pebbles) randomly on the ceramic blanket. If coals and logs option is supplied, place logs on top of coals randomly. IMPORTANT! Only ceramics supplied by Real Flame are to be used. GAS LINE INLET... -
Page 10: Lighting Pilot And Main Burner
Before lighting the pilot make sure that the gas line is connected. FOR YOUR SAFETY READ BEFORE LIGHTING The Double Vision has a pilot which must be lit using the piezo ignition. When lighting the pilot follow the instructions exactly. -
Page 11: Tests To Be Carried Out By Installer
TESTS TO BE CARRIED OUT BY INSTALLER Carry out a smoke test to ensure the fireplace is drawing. Test that the Test Point Pressures are correctly set. Refer to Data Plate on page 5 for correct setting. Check that there are no gas leaks form any of the fittings. Explain to the customer how the unit operates and how to turn it on and off. -
Page 12: Maintenance
MAINTENANCE The appliance should be thoroughly inspected before initial use and at least annually by a qualified service technician. If any abnormal condition is observed the home owner must contact a qualified service technician. IMPORTANT: TURN OFF GAS BEFORE SERVICING THE APPLIANCE. MAINTENANCE SCHEDULE Annually (Before Winter Season) Maintenance Task... -
Page 13: Troubleshooting The Millivolt Gas System Control
TROUBLESHOOTING THE MILLIVOLT GAS SYSTEM CONTROL IMPORTANT Valve system troubleshooting should only be carried out by a qualified service technician. If supply cord is damaged or the unit needs repairing, it shall be repaired by the manufacturer or its service agent or similarly qualified person in order to avoid a hazard. Symptom Possible Cause Corrective Action... -
Page 14: Service - Igniter And Burner
SERVICE Igniter THERMO PILE RED WIRE WHITE WIRE HEAT SWITCH THERMO GENERATOR Burner 540.0 402.8 283.2 225.2 41.6 52.6 147.6... -
Page 15: Parts Kit, Gas Control Assembly, Burner Assembly
PARTS KIT Pilot Thermocouple Piezo Lead Power Generator Piezo Ignitor Valve GAS CONTROL ASSEMBLY PART PART No. AGA Approval SIT 820 NOVA Mv 0820332-NAT GAS 4032 SIT 820 NOVA Mv 0820331-LPG 4032 SIT THERMOCOUPLE 200261 4032 SIT PILOT ASSEMBLY 190610 4032 SIT THERMAL GENERATOR 240002... -
Page 16: Flue Requirements
FLUE REQUIREMENTS Natural Draught The standard natural draught flue kit consists of 4 x 900mm lengths of 225/275 twin skin flue and an AGA approved cowl. 3.6m Flue Kit complete with cowl FLUE REQUIREMENTS Power Flue Kit (Optional – refer to pages 17 to 27 for details) The standard Power Flue Kit consists of ;... -
Page 17: Optional Power Flue
FAN FAILURE SENSING DEVICE All Real Flame Power Flue systems are fitted with a sensing device within the unit to ensure that, in the event of flow failure, the safety shut off valve within the module will go into lockout and shut off the gas supply to the unit. - Page 18 INSTALLATION INSTRUCTIONS (continued) LOCATION OF FLUE TERMINAL FOR POWER FLUE Listed below are the minimum clearances required for fan-assisted terminations: Below eaves, balconies and other projections............200mm Below eaves, balconies and other projections for a 1500 & 1800 model ....300mm From the ground, above a balcony or other surface.
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Page 19: Installation Instructions
SERVICING OF THE POWER FLUE MOTOR The Real Flame Power Flue motor is designed so as to make servicing the motor a simple task. The power lead connected to the motor is to be disconnected (unplugged) and the screws are to be undone, the fan motor will then lift out for servicing. -
Page 20: Motor Clearance
POWER FLUE MOTOR CLEARANCE Minimum clearance 250mm Ensure there is adequate ventilation within this cavity to prevent motor over- or 200mm/250mm 150mm/200mm heating. twin skin flue - optional for additional height Minimum Baffle Height 980mm height and diameter 350mm... -
Page 21: Frameout
TYPICAL POWER FLUE FRAMEOUT Motor Pressure Differential Switch Motor Fan Casing... -
Page 22: Internal Motor
INTERNAL MOTOR 500mm Top Termination 250mm min. 150mm x 200mm or 200/250mm 200mm or 300mm Access flue extension Panel Flush Cowl Min. Distance Motor termination Domestic: 220mm twin skin flue (if required) Baffle 900mm Heater 25mm Flue Minimum 25mm clearance from outer flue to combustible interior. -
Page 23: Dimensions
55/5 90/40 20 200/250 150/200 MODELS H mm G mm Double Vision, Hot Box and all Heatseekers Pure Vision, Simplicity, Elegance, Signature, Hybrid 850, 1000 & 1500 Sizes Pure Vision, Simplicity, Elegance, Signature, Hybrid 1800 & 3300 Sizes Power Flue Flush... - Page 24 DIMENSIONS Internal Power Flue Motor Internal Power Flue Motor 200/250...
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Page 25: Troubleshooting Electronic Ignition And Power Flue System
TROUBLE SHOOTING FOR ELECTRONIC IGNITION AND POWER FLUE SYSTEM. Symptom Possible Cause Corrective Action Fire turned on and No Power to Module Connect Power nothing happens Fire turned on and Pressure switch not Check pressure switch motor starts but operating there is no spark Fire sparks when A. - Page 26 TROUBLE SHOOTING FOR ELECTRONIC IGNITION AND POWER FLUE SYSTEM. (continued) The power flue and electronic control box have a red LED light that indicates the possible cause of a problem, the LED light will flash in different sequences for different problems, the most common are:- Long Flash Short Flash Normal Running State.
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Page 27: Wiring Diagram
POWER FLUE WIRING DIAGRAM TECHRITE POWER FLUE CONTROL MODULE Sparker Heat Sensor LED Indicator Pressure Power Switch Double Block Solenoid NOTE For C Bus and/or fresh air damper interlock systems, please contact us for wiring diagrams and relevant system instructions at info@realflame.com.au... -
Page 28: Real Flame Contact Information
REAL FLAME PTY LTD ABN 76 006 311 155 Head Office/Factory/Showroom 1340 Ferntree Gully Rd. Scoresby Vic 3179 Ph: (03) 8706 2000 Fax: (03) 8706 2001 E-mail: info@realflame.com.au Richmond - VIC Showroom 300 Swan St. Richmond Vic 3121 Ph: (03) 9428 4443 Fax: (03) 9428 4445...
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