HP ENVY 8 Note 5000 Maintenance And Service Manual
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HP ENVY 8 Note 5000 Maintenance And Service Manual

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HP ENVY 8 Note 5000 Tablet
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.

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Summary of Contents for HP ENVY 8 Note 5000

  • Page 1 HP ENVY 8 Note 5000 Tablet Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the...
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the tablet, do not place the tablet directly on your lap. Do not allow a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................3 3 Illustrated parts catalog ..........................5 Locating the serial number and model number ....................5 Tablet major components ............................6 Miscellaneous parts ............................... 7 4 Removal and replacement preliminary requirements ..................10 Tools required ..............................
  • Page 6 System board ............................... 42 Audio bracket ............................... 44 6 Specifications .............................. 46 7 Using HP PC Hardware Diagnostics (UEFI) ....................... 47 Downloading HP PC Hardware Diagnostics (UEFI) ....................47 8 Backing up and recovering ..........................49 Backing up your information ..........................49 Performing a system recovery ..........................

  • Page 7: Product Description

    Product description Category Description Product Name HP ENVY 8 Note 5000 Tablet Processor Intel® Atom T3 Z8300, 1.8 GHz, Quad Core, Intel HD graphics Panel 8 inch 1920 x 1200 (WUXGA) TFT LCD with BLU integrated (16:10) UWVA 85/85/85/85 10-point support for Active Pen and Multitouch...
  • Page 8 ● Micro SIM card slot ● Micro USB 2.0 Type B Keyboard HP ENVY Note Keyboard Folio 10” Keyboard module with touch pad and foldable flip cover. Broadcom 20730 Bluetooth controller 93% Island style Battery: 360 mAH minimum HP x2 Active Pen Power requirements >4000mAH, non-user removable battery...

  • Page 9: External Component Identification

    External component identification Component Description Speaker Produces sound. Audio-out (headphone)/Audio-in (microphone) Connects optional powered stereo speakers, headphones, combo jack earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices. WARNING! To reduce the risk of personal injury, adjust the volume before using headphones, earbuds, or a headset.
  • Page 10 Component Description ● Amber: The AC adapter is connected and the battery is charging. ● Off: The battery is not charging. Front and back cameras Record video and capture photographs, and also allow you to video conference and chat online using streaming video. To use a camera: ▲...

  • Page 11: Illustrated Parts Catalog

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your tablet, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. The model number (1) and serial number (2) of your tablet are located on the back cover of the tablet. You may need the information when you travel internationally or when you contact support.

  • Page 12: Tablet Major Components

    Tablet major components Item Component Spare part number White back cover 834308-001 Black back cover 834313-001 Side key buttons 834316-001 Micro SIM/microSD card tray (included in Plastics Kit) 834320-001 Middle frame 834312-001 Battery 827562-001 Thermal pad, black plastic 834591-001 (8) and WWAN antennas 834306-001 (10)

  • Page 13: Miscellaneous Parts

    ● For use in the United Kingdom 747655-001 Hardware Miscellaneous Kit, includes RF shielding, battery adhesive tape, microphone rubber gasket 834317-001 HP ENVY Note Keyboard Folio, 10 inch with TouchPad, battery, flip cover ● For use in Arabia 833736-171 ●...
  • Page 14 For use in the United Kingdom 833736-031 ● For use in the United States 833736-001 HP x2 Active Pen 834590-001 HP ENVY 8 Note 5000 Tablet ● For use in Arabia 833735-171 ● For use in Asia Pacific 833735-371 ●...
  • Page 15 Component Spare part number ● For use in Turkey 833735-141 ● For use in the United Kingdom 833735-031 ● For use in the United States, supports Verizon 833734-001 Plastics Kit, includes the micro SIM/microSD card tray and dummy cards 834320-001 Screw Kit 834323-001 Tapes and Shields Kit, for repair use...

  • Page 16: Removal And Replacement Preliminary Requirements

    Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Heat gun ● Flat-bladed screw driver Magnetic screw driver ● ● Phillips head P0 screw driver ● Phillips head P1 screw driver ●...

  • Page 17: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 18: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 19 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 20: Removal And Replacement Procedures

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your tablet, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. This chapter provides removal and replacement procedures for authorized service provider only parts.

  • Page 21: White Back Cover

    White back cover Description Spare part number White back cover 834308-001 Tape for white back cover 842501-001 Before removing the white back cover, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off, turn the tablet on, and then shut it down through the operating system.

  • Page 22: Black Back Cover

    Reverse this procedure to install the white back cover. NOTE: Each time you replace the cover, use the tape, part number 842501-001, to replace the cover adhesive. Black back cover Description Spare part number Black back cover 834313-001 Before removing the black back cover, follow these steps: Turn off the tablet.
  • Page 23 Using a heat gun, gently heat a small portion the black back cover to loosen the adhesive. Keep the heat away from the camera. Insert a thin tool (1) at the inside edge of the black cover. NOTE: Take care when removing the rear plate from around the rear-facing camera. Black back cover...
  • Page 24 Lift the cover (2) and peel to remove. NOTE: Repeat the steps as needed to release the cover fully. To install the black back cover, place a new cover on the tablet. The removed cover cannot be reused. NOTE: After the black back cover is placed on the tablet, press and hold on each of the areas shown for about 15 seconds.

  • Page 25: Middle Frame

    Middle frame Description Spare part number Middle frame 834312-001 Screw Kit 834323-001 Before removing the middle frame, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off, turn the tablet on, and then shut it down through the operating system.
  • Page 26 Remove the remaining fourteen 2 mm P0 Phillips head screws that secure the middle frame to the tablet. Insert a thin tool (1) where the display is connected to the frame, and then slide the tool around the frame to separate the frame from the display. Remove the frame (2).

  • Page 27: Side Key Buttons

    Reverse this procedure to install the middle frame. NOTE: Before installing a new middle frame, remove the side key buttons to install them on the new middle frame. See Side key buttons on page Side key buttons Description Spare part number Side key buttons 834316-001 Before removing the side key buttons, follow these steps:...

  • Page 28: Battery

    Push in on the side key buttons, and then remove the button tray up away from the tablet. Reverse this procedure to install the side key buttons. Battery Description Spare part number Battery 827562-001 WARNING! To avoid personal injury and damage to the product, use extreme care not to puncture, twist, or crack the battery.
  • Page 29 Micro SIM/microSD card tray (see Micro SIM/microSD card tray on page 14). White back cover (see White back cover on page 15). Black back cover (see Black back cover on page 16). Middle frame (see Middle frame on page 19). Remove the battery: Lift the black plastic thermal pad (1) up and away from the battery.

  • Page 30: Side Key Button Cable

    Side key button cable Description Spare part number Side key button cable 834311-001 Turn off the tablet. If you are unsure whether the tablet is off, turn the tablet on, and then shut it down through the operating system. Disconnect the power from the tablet by unplugging the power adapter cord from the tablet. Disconnect all external devices from the tablet.

  • Page 31: Front-Facing Camera

    Carefully remove the side key button cable from the adhesive that secures it to the display panel assembly, and then lift the cable (2) up to remove the cable from the tablet. Reverse this procedure to install the side key button cable. NOTE: Replacement insulation, conductive tape, and shielding is provided in the Tapes and Shields Kit, part number 843121-001.
  • Page 32 Black back cover (see Black back cover on page 16). Middle frame (see Middle frame on page 19). Disconnect the battery (see Battery on page 22). Remove the front-facing camera: CAUTION: Use care to prevent damaging the ZIF connectors and ribbon cables. Remove the tape covering the ZIF connector, and then detach the ZIF connector (1) for the camera from the top of the system board.

  • Page 33: Rear-Facing Camera

    Rear-facing camera Description Spare part number Rear-facing camera (includes cable) 834325-001 Before removing the rear-facing camera, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off, turn the tablet on, and then shut it down through the operating system.

  • Page 34: Microphones

    Lift the adhesive, disconnect the cable, and then lift the camera (2) and remove it from system board. Reverse this procedure to install the rear-facing camera. NOTE: Replacement insulation, conductive tape, and shielding is provided in the Tapes and Shields Kit, part number 843121-001.
  • Page 35 Remove the microphones: CAUTION: Use care to prevent damaging the ZIF connectors and ribbon cables. Release the ZIF connector (1) connecting the left microphone ribbon cable to the system board. Remove the microphone ribbon cable from the adhesive that secures to the display panel, lift the microphone and cable (2) to remove it from the tablet.

  • Page 36: Lcm Display Cable

    LCM display cable Description Spare part number LCM display cable 834310-001 Before removing the LCM display cable, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off, turn the tablet on, and then shut it down through the operating system.
  • Page 37 Lift the LCM display cable (5) out of the tablet. Reverse this procedure to install the LCM display cable. NOTE: Replacement insulation, conductive tape, and shielding is provided in the Tapes and Shields Kit, part number 843121-001. LCM display cable...

  • Page 38: Wwan Module

    WWAN module Description Spare part number Huawei ME936 LT4110 LTE/HSPA+ M.2 756993-005 Huawei ME206 LT4114 LTE M.2 761233-005 Before removing the WWAN module, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off, turn the tablet on, and then shut it down through the operating system.
  • Page 39 Remove the WWAN module (3) by pulling the module away from the slot. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 40: Wwan Antennas

    WWAN antennas Description Spare part number WWAN main and auxiliary antennas 834306-001 Before removing the WWAN antennas, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off, turn the tablet on, and then shut it down through the operating system.
  • Page 41 Lift the main WWAN antenna from the top outside edge and peel the copper adhesive to release the antenna from the tablet, and then remove the main WWAN antenna (7) from the tablet. Reverse this procedure to install the WWAN antenna cables. CAUTION: Use care when handling and installing the new antennas.

  • Page 42: Wlan Antennas

    WLAN antennas Description Spare part number WLAN main and auxiliary antennas 834307-001 Before removing the WLAN antennas, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off, turn the tablet on, and then shut it down through the operating system.
  • Page 43 Lift the WLAN main antenna from the top outside edge and peel the copper adhesive to release the transceivers (3) from the display panel, and then remove it from the tablet. Reverse this procedure to install the WLAN antennas. CAUTION: Use care when handling and installing the new antennas.

  • Page 44: Micro Usb Board Cable

    Micro USB board cable Description Spare part number Micro USB board cable 834309-001 Before removing the micro USB board cable, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off, turn the tablet on, and then shut it down through the operating system.

  • Page 45: Micro Usb Board And Bracket

    Release the ZIF connector (2), guide the micro USB board ribbon cable out from under the WLAN antenna cable, and then remove the cable (3) from the tablet. Reverse this procedure to install the micro USB board cable. NOTE: Replacement insulation, conductive tape, and shielding is provided in the Tapes and Shields Kit, part number 843121-001.
  • Page 46 Disconnect the battery (see Battery on page 22). Remove the LCM display cable (see LCM display cable on page 30). Remove the WWAN module (see WWAN module on page 32). Remove the micro USB board cable (see Micro USB board cable on page 38).
  • Page 47 Lift the micro USB bracket up and off the tablet (2). Reverse this procedure to install the micro USB board and bracket. NOTE: The RF shielding replacement is included in the Hardware Miscellaneous Kit, part number 834317-001. NOTE: Replacement insulation, conductive tape, and shielding is provided in the Tapes and Shields Kit, part number 843121-001.

  • Page 48: System Board

    System board Description Spare part number System board equipped with Intel Atom x5-Z8300 Quad Core 2 GB RAM memory, 32 GB eMMC, LTE, 834274-601 Bluetooth, (WLAN soldered on) System board equipped with Intel Atom x5-Z8300 Quad Core 2 GB RAM memory, 32 GB eMMC, Verizon 837404-601 LTE, Bluetooth, (WLAN soldered on) IMPORTANT:...
  • Page 49 Remove the system board: Remove the 2.5 mm P0 Phillips head screw (1) that connects the system board to the tablet. Lift the system board (2), and then remove it from the tablet. Reverse this procedure to install the system board. NOTE: Replacement insulation, conductive tape, and shielding is provided in the Tapes and Shields Kit, part number 843121-001.

  • Page 50: Audio Bracket

    Audio bracket Description Spare part number Audio bracket 834314-001 Before removing the audio bracket, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off, turn the tablet on, and then shut it down through the operating system. Disconnect the power from the tablet by unplugging the power adapter cord from the tablet.
  • Page 51 Reverse this procedure to install the audio bracket. Audio bracket...

  • Page 52: Specifications

    The tablet operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100-240 V, 50/60 Hz, 0.3-1.0 A. NOTE: The HP adapter included with your tablet is recommended for charging the tablet. Temperature Operating 0°C to 35°C...

  • Page 53: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the tablet hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 54 Select your tablet, and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want. Chapter 7 Using HP PC Hardware Diagnostics (UEFI)

  • Page 55: Backing Up And Recovering

    NOTE: To find various backup and restore options, perform a search for these topics in the taskbar search box. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows includes the User Account Control feature to improve the security of your tablet. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings.

  • Page 56: Using Windows Reset Tools

    While continuing to hold the Volume down button, press the power button to turn on the tablet. The Startup menu is displayed. Tap F9 Boot Options. Select the external flash drive as the boot device. Restart the tablet. Using Windows reset tools When your tablet is not working properly and you need to regain system stability, the Windows reset tools allow you to start fresh and keep what is important to you.

  • Page 57: Power Adapter Requirements

    Power adapter requirements The wide-range input feature of the tablet permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 2-conductor power adapter included with the tablet meets the requirements for use in the country or region where the equipment is purchased.
  • Page 58 Country/region Accredited agency Norway NEMKO The People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland Taiwan BSMI Thailand TISI The United Kingdom ASTA The United States Chapter 9 Power adapter requirements...

  • Page 59: 10 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 60: Index

    Hardware Miscellaneous Kit, spare spare part number 6, 22 microphone part numbers 7 black back cover spare part number 6 HP PC Hardware Diagnostics (UEFI) removal 16 microphone, product description 1 downloading 47 spare part number 6, 16 microphones button...
  • Page 61 ports side key buttons white back cover tape, spare part product description 2 removal 21 number 9 USB 2.0 4 spare part number 6, 21 Windows power adapter SIM card tools 50 set requirements 51 inserting 4 wireless networking, product power button, identifying 4 removing 4 description 1...

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