Dell Inspiron 17 5000 Service Manual
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Dell Inspiron 17 5000 Service Manual

Dell Inspiron 17 5000 Service Manual

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See also: Owner's Manual , Setup and Specifications
Inspiron 17 5000

Service Manual

Computer Model: Inspiron 17–5765
Regulatory Model: P32E
Regulatory Type: P32E002/P32E003

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Summary of Contents for Dell Inspiron 17 5000

  • Page 1: Service Manual

    Inspiron 17 5000 Service Manual Computer Model: Inspiron 17–5765 Regulatory Model: P32E Regulatory Type: P32E002/P32E003...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Before working inside your computer......10 ..................10 Before you begin ...................10 Safety instructions ................. 11 Recommended tools ....................12 Screw list After working inside your computer......14 Removing the optical drive........... 15 ....................15 Procedure Replacing the optical drive........... 19 ....................
  • Page 4 Replacing the battery...........28 ....................28 Procedure ..................28 Post-requisites Removing the hard drive..........29 ................... 29 Prerequisites ....................29 Procedure Replacing the hard drive..........32 ....................32 Procedure ..................32 Post-requisites Removing the memory modules........33 ....................33 Prerequisites ....................33 Procedure Replacing the memory modules........35 ....................
  • Page 5 Replacing the coin-cell battery........45 ....................45 Procedure ..................45 Post-requisites Removing the touch pad..........46 ................... 46 Prerequisites ....................46 Procedure Replacing the touch pad..........49 ....................49 Procedure ..................50 Post-requisites Removing the speakers..........51 .................... 51 Prerequisites ....................
  • Page 6 Replacing the status-light board........60 ....................60 Procedure ..................60 Post-requisites Removing the optical-drive interposer......61 .................... 61 Prerequisites ....................61 Procedure Replacing the optical-drive interposer......63 ....................63 Procedure ..................63 Post-requisites Removing the display assembly........64 ................... 64 Prerequisites ....................64 Procedure Replacing the display assembly........
  • Page 7 Replacing the heat-sink assembly........ 79 ....................79 Procedure ..................79 Post-requisites Removing the power-button board......80 ................... 80 Prerequisites ....................80 Procedure Replacing the power-button board.......82 ....................82 Procedure ..................82 Post-requisites Removing the power-adapter port....... 83 ....................83 Prerequisites ....................83 Procedure Replacing the power-adapter port.......
  • Page 8 Replacing the display bezel.......... 92 ....................92 Procedure ..................92 Post-requisites Removing the display panel..........93 ....................93 Prerequisites ....................93 Procedure Replacing the display panel..........96 ....................96 Procedure ..................96 Post-requisites Removing the display hinges........97 ....................97 Prerequisites ....................97 Procedure Replacing the display hinges........99 ....................
  • Page 9 Removing the display back-cover and antenna assembly..............107 ..................107 Prerequisites ....................108 Procedure Replacing the display back-cover and antenna assembly..............109 ....................109 Procedure ..................109 Post-requisites Flashing the BIOS............110 Diagnostics..............111 Getting help and contacting Dell......... 113 ................. 113 Self-help resources ..................114 Contacting Dell...

  • Page 10: Before Working Inside Your Computer

    GUID-5D3B1051-9384-409A-8D5B-9B53BD496DE8 Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. GUID-F23987E4-5E0B-4DFD-9FC4-6B0036E6352B Before you begin Save and close all open files and exit all open applications. Shut down your computer. The shut-down instruction varies depending on the operating system installed on your computer.

  • Page 11: Recommended Tools

    CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/...

  • Page 12: Screw List

    • Plastic scribe GUID-56E96BD4-9613-4F8C-9C0C-95862EF6812C Screw list Component Secured to Screw type Quantity Screw image Base cover Palm rest and M2x2 Big Head 3 keyboard assembly Base cover Palm rest and M2x4 keyboard assembly Base cover Palm rest and M2.5x8 keyboard assembly Battery Palm rest and...
  • Page 13 Component Secured to Screw type Quantity Screw image antenna assembly I/O board Palm rest and M2.5x5 keyboard assembly Optical-drive Optical drive M2x3 bracket Optical-drive Palm rest and M2x2 Big Head 2 interposer keyboard assembly Panel Display back- M2x3 cover and antenna assembly Power-adapter...

  • Page 14: After Working Inside Your Computer

    GUID-06588814-2678-4667-9FF9-C009F4BCE185 After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer.

  • Page 15: Removing The Optical Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-9D581FA4-D27B-42B7-B341-41AB2C167770 Procedure Remove the screw that secures the optical-drive assembly to the palm rest and keyboard assembly.
  • Page 16 Slide the optical-drive assembly out of the optical-drive bay. optical-drive assembly palm rest and keyboard assembly M2x4 screw plastic scribe Remove the screws that secure the optical-drive bracket to the optical drive.
  • Page 17 Remove the optical-drive bracket. optical drive M2x3 screws (2) optical-drive bracket...
  • Page 18 Pull the optical-drive bezel carefully to remove it from the optical drive. optical-drive bezel optical drive tabs (3)

  • Page 19: Replacing The Optical Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-660CB31B-8BAA-44A4-87A2-34E60AB7F15E Procedure Align the tabs on the optical-drive bezel with the slots on the optical drive and snap the optical-drive bezel into place.

  • Page 20: Removing The Base Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-78FC01A1-BD58-4F30-A99E-205E877A242D Prerequisites Remove the optical drive.

  • Page 21: Procedure

    GUID-913E2881-6297-4BA9-B408-FCDB39C5573B Procedure Remove the screws that secure the base cover to the palm rest and keyboard assembly. M2x4 screw base cover M2x2 screws (3) M2.5x8 screws (13) Using a plastic scribe, pry the base cover off starting from the top-left corner of the computer base.
  • Page 22 Lift the base cover off the palm rest and keyboard assembly at an angle. base cover...

  • Page 23: Replacing The Base Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.

  • Page 24: Procedure

    GUID-5A0A3E0A-720F-48B5-BD03-76DB5B250255 Procedure CAUTION: To avoid accidental damage to the power-adapter port, do not press the base cover against the power-adapter port when you snap the base cover to the computer base. Place the base cover on the palm rest and keyboard assembly, and snap the base cover into place starting from the power-adapter port.

  • Page 25: Post-Requisites

    GUID-100F5386-1FC6-42B5-8E98-BA863F638114 Post-requisites Replace the optical drive.

  • Page 26: Removing The Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-0001FC78-0AFD-4CE4-8508-D0C87529EAFA Prerequisites Remove the optical drive. Remove the base cover.
  • Page 27 Lift the battery off the palm rest and keyboard assembly. battery cable M2x3 screws (4) palm rest and keyboard battery assembly...

  • Page 28: Replacing The Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-E2313708-D89D-4C83-85ED-D29C0F5AAEEC Procedure Align the screw holes on the battery with the screw holes on the palm rest and keyboard assembly.

  • Page 29: Removing The Hard Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
  • Page 30 Lift the hard-drive assembly from the palm rest and keyboard assembly. latch hard-drive cable palm rest and keyboard hard-drive assembly assembly M2.5x5 screws (3) Remove the screws that secure the hard-drive bracket to the hard drive.
  • Page 31 Lift the hard drive from the hard-drive bracket. hard drive hard-drive bracket M3x3 screws (4) Disconnect the interposer from the hard drive. interposer hard drive...

  • Page 32: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. GUID-7D781A2E-7391-4FE3-9671-C1DAC25889B7 Procedure Connect the interposer to the hard drive.

  • Page 33: Removing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-E6939559-9400-415A-AA4D-54149352BDF7 Prerequisites Remove the optical drive. Remove the base cover.
  • Page 34 Slide and remove the memory module from the memory-module slot. memory module securing clips (2) memory-module slot...

  • Page 35: Replacing The Memory Modules

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-F5EF1F10-9651-49A7-ADC4-81A6DABA9EBA Procedure Align the notch on the memory module with the tab on the memory-module slot.
  • Page 36 Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. memory module memory-module slot notch...

  • Page 37: Post-Requisites

    GUID-DD1852EA-75CE-4457-8391-F651E7BE00C1 Post-requisites Replace the battery. Replace the base cover. Replace the optical drive.

  • Page 38: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-7FEF2263-83AF-40B1-86D8-E2489BA7C8CD Prerequisites Remove the optical drive. Remove the base cover.
  • Page 39 Slide and remove the wireless card from the wireless-card slot on the system board. M2x3 screw wireless-card bracket antenna cables (2) wireless card wireless-card slot...

  • Page 40: Replacing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-9CEDBC7C-9BBE-409F-844A-AF3B2DA48834 Procedure CAUTION: To avoid damage to the wireless card, do not place any cables under it.
  • Page 41 Replace the screw that secures the wireless-card bracket and the wireless card to the system board. wireless-card slot notch wireless card antenna cables wireless-card bracket M2x3 screw...

  • Page 42: Post-Requisites

    GUID-13ADB4E0-3B50-45F6-89D7-396D7DEDC982 Post-requisites Replace the battery. Replace the base cover. Replace the optical drive.

  • Page 43: Removing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
  • Page 44 Peel off the coin-cell battery from the palm rest and keyboard assembly. coin-cell battery cable coin-cell battery palm rest and keyboard assembly...

  • Page 45: Replacing The Coin-Cell Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-6B230D2B-FF0D-4425-B680-5B40D8F606AC Procedure Adhere the coin-cell battery to the palm rest and keyboard assembly.

  • Page 46: Removing The Touch Pad

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-24E6A367-FA4D-4E2D-983D-8C7505A26FD0 Prerequisites Remove the optical drive. Remove the base cover.
  • Page 47 Open the latch and disconnect the touch-pad cable. hard-drive cable latch latch I/O-board cable touch-pad cable latch Remove the screws that secure the touch-pad bracket to the palm rest and keyboard assembly. Remove the screws that secure the touch pad to the palm rest and keyboard assembly.
  • Page 48 M2x2 screws (4) M2x2 screws (3) touch-pad bracket palm rest and keyboard assembly touch pad tape...

  • Page 49: Replacing The Touch Pad

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-4DBC978E-4FA2-4265-AE67-91EC5568DF0B Procedure NOTE: Ensure that the touch pad is aligned with the guides available on the palm-rest and keyboard assembly, and the gap on either sides of the touch pad is equal.

  • Page 50: Post-Requisites

    GUID-8795D67A-9D6D-47B9-8E43-16B5A8242D3B Post-requisites Replace the battery. Replace the base cover. Replace the optical drive.

  • Page 51: Removing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-8B079CA6-58A1-4048-95A2-D669CC31CCD9 Prerequisites Remove the optical drive. Remove the base cover.
  • Page 52 Lift the speakers, along with the speaker cable, off the palm rest and keyboard assembly. speaker cable speakers (2) palm rest and keyboard routing guides assembly...

  • Page 53: Replacing The Speakers

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-34C0FE2C-E9F6-4813-A295-FFEBD227ACFE Procedure Using the alignment posts, align and place the speakers on the palm rest and keyboard assembly.

  • Page 54: Removing The I/O Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-9B92B4F6-359F-4EC5-8823-172E0A484E66 Prerequisites Remove the optical drive. Remove the base cover.
  • Page 55 Lift the I/O board off the palm rest and keyboard assembly. latch I/O-board cable I/O board palm rest and keyboard assembly M2.5x5 screw...

  • Page 56: Replacing The I/O Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-0FCB4F15-BA46-4820-8DB5-229B75736B52 Procedure Align the screw hole on the I/O board with the screw hole on the palm rest and keyboard assembly.

  • Page 57: Removing The Status-Light Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-717D5A2D-A24D-4F32-85B2-9570B5F34529 Prerequisites Remove the optical drive. Remove the base cover.
  • Page 58 Release the speaker cable from the routing guides and lift up the right speaker from the palm rest and keyboard assembly. hard-drive cable latch latch I/O-board cable speaker cable speaker routing guides palm rest and keyboard assembly Open the latch and disconnect the status-light cable from the system board. Peel off the status-light board cable from the palm rest and keyboard assembly.
  • Page 59 Release the status-light board from the tab on the palm rest and keyboard assembly. latch status-light board cable status-light board palm rest and keyboard assembly...

  • Page 60: Replacing The Status-Light Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-4E82CA7B-25BE-40F2-9DA9-76BBD969359F Procedure Place the status-light board in an angle on the palm rest and keyboard assembly and snap it in place.

  • Page 61: Removing The Optical-Drive Interposer

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-952F5190-29FD-448A-B816-15843163D933 Prerequisites Remove the optical drive. Remove the base cover.
  • Page 62 Lift the optical-drive connector board off the palm rest and keyboard assembly. optical-drive connector board M2x2 screws (2) latch optical-drive connector board cable...

  • Page 63: Replacing The Optical-Drive Interposer

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-6F12CA2E-213B-4753-A062-2A82638E7B84 Procedure Align the screw holes on the optical-drive connector board with the screw holes on the palm rest and keyboard assembly.

  • Page 64: Removing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-B8615645-3CF4-467D-9E11-B60906BD5C70 Prerequisites Remove the optical drive. Remove the base cover.
  • Page 65 Remove the screws that secure the display hinges to the palm-rest and keyboard assembly. latch display cable M2.5x5 screws (4) routing guide palm rest and keyboard tape assembly Lift the display hinges from the palm rest and keyboard assembly.
  • Page 66 Slide and lift the palm rest and keyboard assembly. palm rest and keyboard display hinges (2) assembly...

  • Page 67: Replacing The Display Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-F11AC970-2513-4EFB-A6EE-2BB2203AA6D1 Procedure Slide and place the palm rest and keyboard assembly on the display assembly.
  • Page 68 Replace the optical drive.

  • Page 69: Removing The System-Board Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 70: Procedure

    GUID-0F84A1CF-BC67-44A9-8569-660353ADF9B3 Procedure Lift the connector latches and disconnect the optical-drive connector board cable and status-light board cable from the system board.
  • Page 71 Lift the connector latches and disconnect the hard-drive cable and the I/O- board cable from the system board. latch optical drive connector-board cable latch latch status-light board cable I/O-board cable hard-drive cable latch Lift the connector latches and disconnect the touchpad cable from the system board.
  • Page 72 Disconnect the coin-cell battery cable and speaker cable from the system board. touchpad cable latch system board latch keyboard cable speaker cable coin-cell battery cable Remove the screws that secure the system board assembly to the palm rest and keyboard assembly. Carefully lift the system board assembly from the inner edge to release the system board assembly from the palm rest and keyboard assembly.
  • Page 73 Turn the system board assembly over. M2x3 screws (3) system board palm rest and keyboard M2.5x5 screw (1) assembly Disconnect the power-adapter port cable from the system board. 10 Lift the latch and disconnect the power-button cable from the system board.
  • Page 74 Peel off the power-button cable from the back of the heat-sink assembly. system board heat-sink assembly latch power-button cable power-adapter port cable Remove the heat-sink assembly.

  • Page 75: Replacing The System-Board Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 76: Post-Requisites

    Replace the screws that secure the system board assembly to the palm rest and keyboard assembly. Connect the coin-cell battery cable and speaker cable to the system board. Slide the keyboard cable, touchpad cable, hard-drive cable, I/O-board cable and optical-drive connector board cable into the respective connectors and press down the latches to secure the cables.

  • Page 77: Removing The Heat-Sink Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 78 Lift the heat-sink assembly off the system board. heat-sink assembly system board captive screws (4) fan cable...

  • Page 79: Replacing The Heat-Sink Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: The original thermal grease can be reused if the original system board and fan are reinstalled together.

  • Page 80: Removing The Power-Button Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-8C71E18B-6D28-414C-BF1E-445807EF0BEC Prerequisites Remove the optical drive. Remove the base cover.
  • Page 81 Lift the power-button board off the palm rest and keyboard assembly. latch power-button board cable M2x3 screw tape power-button board palm rest and keyboard assembly...

  • Page 82: Replacing The Power-Button Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-1DD2C01D-4283-4247-B489-4694A4F5C610 Procedure Place the power-button board on the palm rest and keyboard assembly and align the screw hole on the power-button board with the screw hole on the palm rest and keyboard assembly.

  • Page 83: Removing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-C5644321-20AE-4F99-8746-A2734B512871 Prerequisites Remove the optical drive. Remove the base cover.
  • Page 84 Lift the power-adapter port, along with its cable, off the palm rest and keyboard assembly. routing guide power-adapter port cable M2x3 screw power-adapter port palm rest and keyboard assembly...

  • Page 85: Replacing The Power-Adapter Port

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-7F4FB260-DCBD-41F3-B920-57CFC2BDE58A Procedure Slide the power-adapter port into the slot on the palm rest and keyboard assembly.

  • Page 86: Removing The Palm Rest And Keyboard Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-2B698AE2-CD86-4687-96BE-388297ADB810 Prerequisites Remove the optical drive. Remove the base cover.

  • Page 87: Procedure

    GUID-2F836D3C-8A92-4F89-94E2-35E2E1253E36 Procedure After performing all the prerequisites, we are left with the palm rest and keyboard assembly. palm rest and keyboard assembly...

  • Page 88: Replacing The Palm Rest And Keyboard Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-6CE70755-AF35-4625-BB4D-D0AFB312F64B Procedure Place the palm rest and keyboard assembly on a flat surface.
  • Page 89 Replace the memory modules. Replace the wireless card. 15 Replace the battery. Replace the base cover. Replace the optical drive.

  • Page 90: Removing The Display Bezel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-32F90955-2FA4-4BC4-87A7-B489BEB4E06C Prerequisites NOTE: These instructions are only applicable for laptop with non- touchscreen display.
  • Page 91 Remove the display bezel off the display back-cover. display bezel display back-cover plastic scribe...

  • Page 92: Replacing The Display Bezel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-77861333-FD92-4E0E-8901-617C483CDDF5 Procedure NOTE: These instructions are only applicable for laptops with non- touchscreen display.

  • Page 93: Removing The Display Panel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-FF4B3E86-13A7-4840-A9E8-37906C2EEB66 Prerequisites NOTE: These instructions are applicable only for laptops with a non-touch screen display.
  • Page 94 Gently lift the display panel and turn it over. display back-cover display panel M2x3 screws (4) Gently peel the tape, then lift the latch and disconnect the display cable from the display-cable connector.
  • Page 95 Lift the display panel off the display back-cover. tape display cable latch display back-cover display panel...

  • Page 96: Replacing The Display Panel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-4F124C00-D768-40F0-906F-39A90C476833 Procedure NOTE: These instructions are only applicable for laptop with non- touchscreen display.

  • Page 97: Removing The Display Hinges

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-04273396-2694-4343-B4C5-FA5C85B9458B Prerequisites NOTE: These instructions are applicable only for laptops with a non- touchscreen display.
  • Page 98 Lift the display hinges off the display panel. M2x3 screws (2) display hinges (2) M2.5x4 screws (8) display panel...

  • Page 99: Replacing The Display Hinges

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-4816E8AE-B888-49E1-8EE3-259F8F496D56 Procedure NOTE: These instructions are only applicable for laptop with non- touchscreen display.

  • Page 100: Removing The Camera

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-77455AEB-2E6A-4B39-86D2-EE6FBCD4E405 Prerequisites NOTE: These instructions are applicable only for laptops with a non- touchscreen display.
  • Page 101 Using a plastic scribe, gently pry the camera off the display back-cover. camera cable camera plastic scribe display back-cover...

  • Page 102: Replacing The Camera

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-D00EA08A-C351-4D1F-9E96-0FC95170DFD1 Procedure NOTE: These instructions are only applicable for laptop with non- touchscreen display.

  • Page 103: Removing The Display Cable

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-79A6A566-BB58-419D-930D-A42B4E7DE1E0 Prerequisites NOTE: This chapter is applicable only for laptops with a non-touchscreen display.
  • Page 104 Lift the display hinges off the display panel. M2x3 screw display hinge M2.5x4 screws (4) display back-cover Disconnect the camera cable from the camera module. Peel off the camera cable from the display back-cover.
  • Page 105 Note the display cable routing and remove the display cable from the routing guides on the display back-cover. camera camera cable routing guides display back-cover...

  • Page 106: Replacing The Display Cable

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-B7C2B700-3720-4F3E-98A1-822B6CC5467C Procedure Route the display cable through the routing guides on the display back-cover.

  • Page 107: Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-9FADCFD6-B3F2-4F24-B875-E3D92D3B43F4 Prerequisites NOTE: These instruction are applicable only for laptops with a non- touchscreen display.

  • Page 108: Procedure

    GUID-07DC4831-57FE-47D1-8457-390EB42E8C85 Procedure After performing all the prerequisites, we are left with the display back-cover and antenna assembly. display back-cover and antenna assembly...

  • Page 109: Procedure

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-CBA37A16-91CC-40D4-9D2D-0811FAF71ED9 Procedure Place the display back-cover and antenna assembly on a flat surface.

  • Page 110: Flashing The Bios

    You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: Turn on your computer. Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit.

  • Page 111: Diagnostics

    GUID-6E8EB3EE-1462-4719-82F6-6728469D27E2 Diagnostics Power and battery-status light/ hard-drive activity light Indicates the battery-charge status or the hard-drive activity. NOTE: Press Fn+H to toggle this light between power and battery-status light and hard-drive activity light. Hard-drive activity light Turns on when the computer reads from or writes to the hard drive. Power and battery-status light Indicates the power and battery-charge status.
  • Page 112 Light Pattern Problem description Memory or RAM failure Invalid memory installed System board or chipset error LCD failure CMOS battery failure PCI or video card or chip failure Recovery image not found Recovery image found but invalid The computer may emit a series of beeps during start-up if the errors or problems cannot be displayed.

  • Page 113: Getting Help And Contacting Dell

    GUID-574EA373-F57D-4473-ACDF-4F82C184FE30 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Information about Dell products and www.dell.com services Windows 8.1 and Windows 10 Dell Help & Support app...

  • Page 114: Contacting Dell

    Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country.

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