AGFEO AC 14 User Manual
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AGFEO AC 14 User Manual

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ISDN PBX-System
User Guide
AC 14
AC 14 WebPhonie
AC 16 WebPhonie
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Summary of Contents for AGFEO AC 14

  • Page 1 ISDN PBX-System User Guide AC 14 AC 14 WebPhonie AC 16 WebPhonie Bedienung...
  • Page 2 Introduction Get Started Connect the plug at the end of the power supply into the socket labelled ”Power” until you hear it click. Connect one end of the ISDN connection cable into the socket labelled SO until you her it click in place.

  • Page 3: Table Of Contents

    The LEDs ..........................E - 6 Installation Connections of the AC 14 ....................... I - 2 Connections of the AC 14 WebPhonie ................... I - 3 Connections of the AC 16 WebPhonie ................... I - 3 Connect Analogue Extensions ....................I - 4 Wallmounting .........................

  • Page 4: Introduction

    Introduction Safety Notes The telephone system is intended for connection to an ISDN basic rate access (DSS 1). You may also connect any type of analogue telephone to the system which has been approved for connection to the Public Switched Telephone Network (PSTN). The telephone system has a general connection permit (Germany: AAE).

  • Page 5: Important Notes On Using Analogue Equipment

    Introduction Important notes on using analogue equipment Only analogue Apparatus which are approved to be connected to the Public Switched Telepho- ne Network (PSTN) may be connected to the analogue side of the system. This includes all 2 wire telephones, answering -, fax machines, and modems. The system supports both dialling method Loop Disconnect (LD) or Dual Tone Multi Frequency (DTMF).

  • Page 6: Pictograms And Buttons

    Introduction Pictograms and Buttons All operations and functions ot the telephone system is explained in clear and easy to follow pictorgrams. Pictograms Ringer Conduct a call (tone ringing) ª Replace receiver Pick up receiver Conference Dial Phone or Code Number ®...

  • Page 7: Installation

    - 1 ISDN-connection cable, lenght 1,5 m - 1 230 V-Power Pack - 1 PC-USB connection cable, lenght 3 m - 2 short manuals (AC 14 Webphonie and AC 16 WebPhonie) - 1 CD-ROM with TK-Suite Power Pack TAE-Sockets I - 1...

  • Page 8: Connections Of The Ac 14

    Installation Connections of the AC 14 External S0 Connection Looped through external S0 V.24-Connection Connection for Power pack Extension 1 Extension 3 Extension 4 Extension 2 I - 2...

  • Page 9: Connections Of The Ac 14 Webphonie

    Installation Connections of the AC 14 WebPhonie External S0 Connection USB-Connection Looped through external S0 V.24-Connection Connection for Power pack Extension 3 Extension 1 Extension 4 Extension 2 Connections of the AC 16 WebPhonie External S0 Connection USB-Connection Looped through external S0 V.24-Connection...

  • Page 10: Connect Analogue Extensions

    Installation Select Location Install the System in a dry room free of any hazardous materials. Avoid sites near Air Conditioners, Radiators, Equipment with excessive high radiation, direct sunlight, excessive dust and the danger of liquid spillages such as Water or Chemicals. Ambient Temperature 5C to 30 C.

  • Page 11: Second Connection Is Extension

    Connect the plugs of your telephone equipment to the TAE adaptors. The default setting of the AC 14 / AC 14 WebPhonie / AC16 WebPhonie is that the first connection is extension 11 and the second connection is extension 12.

  • Page 12: Wallmounting

    Connecting extensions to separate sockets Extensions sockets are allocated on the front of the housing of your AC 14 / AC 14 WebPhonie / AC16 WebPhonie. If you want to hard wire your extensions, then you will find extension connection terminals underneath the system cover on the right hand side.
  • Page 13 Installation Enter MSN numbers quickly MSN numbers on which you can be called can be programmed quickly and easily. With this function you can enter the MSN and at the same time allocate each MSN to the connected telephone apparatus. Example: For the first socket (Phone) you enter the telephone number (345678).
  • Page 14 Installation I - 8...

  • Page 15: User Guide

    User Guide Making a Call To make an internal call, pick up receiver and dial the 2 digit extension number. Note: Each extensions can have two seperate numbers. Please contact your Telephone System Manager for an Internal Telephone Directory. To make an exchange line call depends on how your telephone system is programmed.
  • Page 16 User Guide Making a Call (Using Acces digit) Q P 0 External phone call Lift receiver Outside line External dial Enter the external Internal dial tone seizure with tone phone number „0" Outside line seizure on the combination port – After the code „10“ has been dialled on the combination port (instead of „0“) , the telephone system also seizes an outside line.

  • Page 17: Accepting Incoming Calls

    User Guide Notes If Error tone is returned to you after dialling the line access code then your extension is call barred. Barred Calls – You will not be able to make calls for which your extension is call barred. If you try and make a call to a barred number, error tone will be returned to you.

  • Page 18: Call Waiting Deny

    User Guide Rejecting an external waiting call *229 You are on a call Press R the Reject the waiting Continue your call and hear the call call is placed call waiting tone on hold Notes If you hear error tone when trying to answer a waiting call, then the call waiting tone is for the other party.

  • Page 19: Call Transfer

    User Guide Call Transfer You can transfer an incoming call to an extension or another external number. When transferring a call to an extension you can announce the caller before replacing the receiver. Internal Transfer with announcement You call the extension in an enquiry, you announce the external call and you replace the receiver.
  • Page 20 User Guide External Transfer Conduct first - enquiry, external Seize outside line Enter external Conduct second external call call is placed on phone number external call hold r *832 ª Replace the Transfer first - receiver external call Notes When transferring an external call, you must always seize the outside line by entering „9“, even if spontaneous outside line seizure with internal is set on the telephone.

  • Page 21: Auto Dialling (Hotline)

    User Guide Auto Dialling (Hotline) With this feature a pre-set number is dialled within 10 seconds after lifting the receiver. Calls can still be made normally providing dialling commences within 10 seconds. Switch Auto Dialling on/ off *288 ª Lift receiver Automatic dialling on / off: Acknowledgement...

  • Page 22: Busy On Busy

    User Guide Busy on Busy This feature is used in the following situation. If an incoming line is programmed to ring several phones, then each time a new call arrives the free extensions within the group will ring. If, however, for some reason your are the only one in the office and are already on a call then the next incoming call would cause the free extensions to ring.
  • Page 23 User Guide Diversion from - Divert other Extensions You can divert other extensions to your own which may momentarily not be staffed. After the diversion is enabled, the diverted phone will not ring for any further calls. Calls can still be made normally from the diverted extension.

  • Page 24: Conference

    User Guide Selective Call Pick Up *463 call on another Lift the receiver Enter the code Key in the phone Conduct call telephone number of the internal extension. Pick Up (from Answering machine) To be able to pick up a call from an -answering machine, the terminal connection must be programmed as an answering -machine.

  • Page 25: Least Cost Routing (Lcr)

    User Guide Notes An incoming – or doorphone call will be signalled to the conference with the call waiting tone if the called extension is part of the conference. The Pick Up of a call is only possible by the extension who established the conference (Conference Manager) by pressing r*566 .

  • Page 26: Parking A Call

    User Guide Switching between Day and Night Service Which extension should ring on an incoming call is set in the ‘Call Variant‘ under Day/Night Service. If several extensions ring on an incoming call then the one who picks up the receiver first will have answered the call.
  • Page 27 User Guide Baby Listening / Room Monitor Any phone can be used for this feature (system- or standard phone) The phone set to Room Monitor (Baby Listening can be called from any telephone either internal or external). A system phone when called will switch on the microphone automatically. This feature must be enabled for the phone intended to be used as as monitor.

  • Page 28: Enquiry

    User Guide Enquiry You can place your current call on hold, while you talk to an extension or another external call. The caller on hold will hear Music on Hold and can not overhear your conversation. Whilst on an enquriy call you can use all functions such as telephone book, paging etc. Internal Enquiry Enter internal Conduct first...

  • Page 29: Automatic Call Back

    User Guide Notes When making an external enquiry / brokering you must always seize the outside line by pressing „0“, even if spontaneous outside line seizure with internal is set on the telephone. An outside caller will hear Music on Hold if placed on hold. If you replace the receiver during an enquiry: - You clear the current call, - You receive a callback if a call is still on hold,...

  • Page 30: Telephone Lock - Direct Call (Baby Call)

    User Guide Do Not Disturb on/off * 784 ª on for all calls on for external calls on for internal calls Lift receiver Do not disturb Acknowledgement Replace tone receiver Telephone lock - direct call (baby call) You can protect your telephone against unauthorised use by locking it. If your telephone is locked,you can: - only call extensions - accept all incoming calls and transfer them to extensions...
  • Page 31 User Guide Direct call (Baby call) The Telephone is locked. When any button is pressed, the number stored as the direct number is dialled. The emergency call/direct call function has prority over all outside connections in progress. If necessary a call in progress will be force released in order that the emergency call can be set up.
  • Page 32 User Guide Phonebook - dialling a number Enter the phonebook destination 0 0 0 to 1 9 9 *835 Enter name Lift Enter the External dialling Ringing tone, Hold receiver phonebook code tone if name has subscriber is conversation been clearly called identified.

  • Page 33: Timer

    User Guide Timer The telephone system has a total of 10 timers. These can be used to activate certain functions at specific times. The following features can be time controlled: -Day / Night Service -Internal call forwarding -Busy on Busy -External line access -Telephone lock -Disable Call Waiting...

  • Page 34: Clip - Display Caller's Phone Number

    User Guide Setting CLIP to on / off *794 ª Lift receiver Clip Acknowledgement Replace tone receiver Notes Your complete number will be send to the network consisting of STD Code and DDI number or STD Code and MSN number, depending if the line is for system access (PTP) or standard access (PTMP).

  • Page 35: Diversion To - Diverting Calls To Another Phone

    User Guide Diversion to - diverting calls to another phone Diversion via the Phone System You are able to divert all calls for any phone either to another extension or via the second B channel to any number worldwide. Following options are available: -Divert all Calls -Divert when Busy -Divert no Answer (after 15 seconds)
  • Page 36 User Guide Configuring Diversion to permanent Next: *865 1) Divert Extension on busy 2) Divert MSN if no answer Choose service Lift receiver Diversion To 1) Divert Exten- external destination sion internal destination ª abbreviated dialling destination Phone Book Name (Vanity) replace Acknowledgement Choose service...
  • Page 37 User Guide Diversion To - deactivate Internal Extension *332 ª Lift receiver deactivate Acknowledgement Replace tone receiver Diversion To - activate Internal Extension *258 ª Lif receiver activate Acknowledgement Replace tone receiver Notes A diversion will not be carried out if the call to be diverted has already being once diverted. Diversions to an extension were Do Not Disturb is set are not possible.

  • Page 38: Call Charges

    User Guide Call Charges Your telecommunications system can record the costs of calls if your network operator offers the ISDN feature “Transfer connection costs at the end of the call” and the providers you use also transmit these. For technical reasons the data on the telephone bill may differ from the connection cost totals of your telecommunications system.
  • Page 39 User Guide Progamming / Erasing of Charge PIN ª *567 Start Charges Menu: (Charges -PIN) Programm *746 ª Erase Lift Enter 4 Digit Charge PIN Acknowledgement Replace receiver tone reciever ª *END Continue programming or end Charges Menu: Enter Decimal place for basic factor ª...
  • Page 40 User Guide Programming / Erasing of charge limit ª *567 Start Charges Menu: (Charges -PIN) 2 z # Programm *546 ª Erase Acknowledgement Lift Charge Limit Enter extension Enter limit Replace tone receiver you whant to set (max 7 digits receiver a limit for.
  • Page 41 User Guide Define Charge Pulses ª *567 Start Charges Menu: (Charges -PIN) 12 kHz *467 ª 16 kHz Lift Define Charge Pulses Acknowledgement replace reciever receiver tone ª *END Continue programming or end Charges Menu: Display charges of the last connection You can display the charges of your last connection that are stored in the telephone system at any time.
  • Page 42 User Guide U - 28...

  • Page 43: Programming

    Programming Programming via PC After installation, your telephone system is prepared to enable you to immediately conduct telephone calls in the usual manner and to directly benefit from further advantages of the system. However, the system allows diverse programming possibilities so you can configure it to suit your very own personal needs.

  • Page 44: Remote Setting - Remote Configuration

    Programming Remote setting - Remote configuration Your telephone system can be programmed remotely to your requirements. To allow remote maintenance you must set the telephone number from which your maintainer is calling. It is only possible to gain access to the system if the programmed number corresponds to the transmitted CLIP of the maintainers number.

  • Page 45: Programming With A Telephone

    Programming Programming with a telephone Programming with the S procedure always covers the steps: Start programming mode, input and exit programming mode. When programming, pay attention to the dial tones or dial pulses in the handset. Wait after enter- ing every digit until the digit has been dialed. Only then will you hear the acknowledge tone if your entry is valid or the error tone if your entry is invalid.
  • Page 46 Programming End Programming Mode After you have made all the settings, you exit the programming mode. At the same time you save the new settings. These are retained even in the event of a power failure. *END ª End Programming Mode Replace Lift Confirmation...
  • Page 47 Programming Storing of MSN´s You can store every Multi Subscriber Number (MSN) in your telephone system which has been allocated to you by your Network Provider. Up to 10 MSN numbers can be stored in the telephone system. Enter each of the Multiple Subscriber Number separately and without the STD code after each * procedure.
  • Page 48 Programming Day Service ª *PRO Start Programming mode with : h *824 q ª Enter Delete Enter MSN Lift Enter internal Confirmation Replace Day Service receiver subscriber tone receiver ª *END Continue or end programming: Night Service ª *PRO Start Programming mode with: h *622 q ª...
  • Page 49 Programming Rings until forwarding ª *PRO Start Programming mode with: *995 ª Lift Rings until forwarding Number of Enter MSN to be Replace Confirmation receiver rings (2-8) forwarded receiver tone ª *END Continue or end programming: Setting Ringer Rhythm for incoming external calls In order to distinguish between calls to different numbers, the phone numbers in the system can be assigned four different ringer rhythms instead of the normal external call ringer.
  • Page 50 Programming Ringrhythms . . . External Call {{{{{{{{{{||||||||||||||||||||||||||||||||||||||{{{{{{{{{{|||||||||||||||||||||||||||||| . . . Code Ring 1 {{{{{{{{||{{||||||||||||||||||||||||||||||||||||{{{{{{{{||{{|||||||||||||||||||||||||||| . . . Code Ring 2 {{{{{{{{||{{||{{||||||||||||||||||||||||||||||||{{{{{{{{||{{||{{|||||||||||||||||||||||| . . . Code Ring 3 {{{{{{{{||{{||{{||{{||||||||||||||||||||||||||||{{{{{{{{||{{||{{||{{|||||||||||||||||||| . . . Code Ring 4 {{{{{{{{||{{||{{||{{||{{||||||||||||||||||||||||{{{{{{{{||{{||{{||{{||{{|||||||||||||||| The rings may be different, depending on terminal equipment in use. Access to the ISDN Network Here you select which extension has access to the network and which MSN number is going to be used for this.
  • Page 51 Programming Set Call Barring Normally the extensions have no restriction. However, you can restrict extensions of making certain calls. The following settings are available : -Full (none restricted) -National -Internal only ( no incoming or outgoing calls) -Local Calls none- (extension calls and incoming calls only) Default setting: Full access with no restrictions for all extensions.
  • Page 52 Programming Program Exceptions Codes With this feature you can make exceptions to the barring table. This means that even if an extension is barred to make a long distance call, then an exception to this rule can be entered in a separate look up table. Exception codes are telephone numbers which can always be dialled.
  • Page 53 Programming Assign Barred Number (to Extensions) ª *PRO Strat programming mode with: h *989 ª Lift Assign Number Enter Extension Confirmation replace receiver receiver Number tone ª *END Continue programming or end programming mode: P - 11...
  • Page 54 Programming Enter Terminal Types Settings are available dependent on the connected terminal types. Certain functions are then automatically active. Make the setting on every terminal: - Telephone: The call waiting prevention is switched off and can be switched on. A call with the “Fax”...
  • Page 55 Programming Program Macros You can program a function which you want to use frequently as a macro. Two macros which you can select with *0 or *1 on every telephone are available in your telecommunications system. The following standard functions are stored as macros in the as-delivered state: *0 = *835 8 (Call the phonebook with Vanity input) *1 = *463...

  • Page 56: Adjusting The Flash Time

    Programming Brockerage - Set Variant In brokerage you switch back and forth between two parties. One subscriber is held whilst you are speaking to the other one and cannot hear what you are saying. For brokerage with external subscribers, you can define whether the brokerage (Hold) is to take place in your telecommunications system or in the ISDN exchange (Exch).
  • Page 57 Programming Setting Music on Hold Define whether a caller shall hear Music on hold when you make an enquiry call or forward a call. As delivered state: Internal Music on Hold on ª *PRO Start programming mode with: *664 ª Lift Music On Hold Confirmation...
  • Page 58 Programming Protecting your system against unauthorised access (PIN numbers) The Use of PIN numbers will secure the system from unauthorized access. PIN numbers can be set for the following sections: System PIN - or main programming PIN. In default every user may program the system. You can deny this access by setting a four digit PIN number which has to be entered before the system can be programmed.
  • Page 59 Programming Enter your STD Code Enter your STD code. This saves you having to enter the code for phone numbers in the phonebook of your local network. The code is automatically prefixed to the transmitted phone number. ª *PRO Start programming mode with: *678 ª...
  • Page 60 Programming Downloading new Firmware The AGFEO ISDN Telephone System can be upgraded to the lastest software version, without the need to change any hardware. New software can be loaded into the telephone system using a PC connected via the USB or V.24 interface . New software may also be loaded remotely by your dealer via the ISDN telephone line.
  • Page 61 Programming SMS from Fixed lines It is possible that every extension can receive SMS messages. * These ports can receive SMS messages if a SMS capable extension or PC (AC12 USB only), which is switched on with the required software is connected to them. This ensures that no telephones will ring if a SMS message is received.
  • Page 62 Programming Set Number of SMS Central ª *PRO Start programming mode with: *767 ª nter Delete Lift SMS-Functions Press "7" if you have Confirmation Replace receiver choosen "Enter" then tone receiver Enter the number of an SMS Central now. ª *END Continue programming or end programming: P - 20...

  • Page 63: Communication Via Pc

    Communication via PC Software Overview The enclosed CD-ROM contains the following software: TK-Suite Basic or TK-Suite Configuration Tool and the TAPI and USB drivers. There are also the NDISWAN Drivers for your system. To be friendly to our environment we have not included printed version of the individual programs as help will be available in each program by just clicking on the question mark.
  • Page 64 Communication via PC TK-Suite Set You can program the telephone system from your PC with TK-Suite Set. Call forwarding, ringing rhythms, day/night service and all ISDN parameters can be set quick and easy. With TK-Suite set you can save the telephone system configuration on your hard disc.
  • Page 65 Communication via PC Install TK-Suite Start the installation routine of TK-Suite. After you selected the installation folder and start up group, you will be asked from the TK- Suite Basic installation routine if the application should be installed as Single Work Station, Server –...
  • Page 66 Communication via PC Install TK-Suite You select between an active an passive connection on installing TK-Suite Basic. ACTIVE: The connection to the Telephone System is permanent and the port to which the computer is connected is constantly in use and not available for any other application.
  • Page 67 Up Network can be found in the Windows documentation. Establish a USB Connection (AC 14 WebPhonie/ AC 16 WebPhonie) You may connect the telephone system with a PC or Notebook via the USB connection. (Not supported with Windows NT 4.0) 1.

  • Page 68: Driver Installation

    Once the PC has identified the connected telephone system, the hardware assistant will be displayed. The hardware assistant will install the software for the new Hardware components (AC 14 WebPhonie/ AC 16 WebPhonie). Click on ”next” In the following dialog window select find “suitable driver” for hardware (recommended).
  • Page 69 Communication via PC Deinstallation of Drivers Should you now longer require the drivers, then you may deinstall these. Remove the AC 14 WebPhonie / AC 16 WebPhonie in Control Panel. (Start/Control Panel/ Add-Remove Programs) Connecting to the Internet or another...
  • Page 70 Communication via PC Connecting to the Internet or other Network (AC 14 WebPhonie / AC 16 WebPhonie) After you have established the setting for your Internet provider or other network as described, you now can dial into it. If you want to surf the net or call off e-mail messages, then you must have installed a Web-Browser or an e-mail application.

  • Page 71: Glossary

    Appendix Glossary Answering station - VST The answering station controls your ISDN connection. You can use some functions such as the ISDN call forwarding or the ISDN-hold via the answering station with the ISDN features. Appointment - wake-up The system telephones remind you of a fixed appointment (date/time) with the appointment call and flashing LED.
  • Page 72 Appendix Call forwarding - ISDN call forwarding With this ISDN service feature, calls for your ISDN connection can be forwarded worldwide to any other connection. You enter the destination number in your ISDN telecommunications system and activate the call forwarding in your public exchange. The exchange then re-routes all calls without the telecommunications system noticing (see call diversion).
  • Page 73 Appendix Timer The telecommunications system provides 10 timers. The telecommunications system switches functions on and off at certain times on certain days of the week with these timers. The following functions can be controlled with timers: Answering machines Do not disturb Call variants 1/2/3 Call variant door Busy on busy...

  • Page 74: What To Do In The Event Of Malfunctions

    Appendix What to do in the event of malfunctions Checks - In the event of malfunctions on the telephone system, please check your operating actions by referring to the instruction manual. - Check whether the connectors of terminals and of the telephone system are inserted correctly.
  • Page 75 Appendix What to do in the event of malfunctions Malfunction Possible causes Remedy Telephone system Reset the telephone system programming unclear Reset the telephone system to the „as- delivered“ settings and reprogram it No dial tone after Power failure Check mains connection/fuses lifting handset Terminal defective Check terminal on another connection...
  • Page 76 Appendix Resetting the telephone system By resetting, you can restore the telephone system’s programming to a defined state. This may be necessary if you wish to reset unclear settings or if you wish to reprogram the telephone system. After a reset, the telephone system again operates according to the previously set program. All settings made in the programming mode or by means of the PC program are retained provided the programming mode has been ended properly.
  • Page 77 Appendix Ring Rythms External ring All ringer rhythms for incoming calls begin with an initial 500 ms pulse, followed by a 2 second pause. This is a technical requirement to allow caller identification (Calling Line Identification Presentation - CLIP). Thereafter the ring can be programmed differently to distinguish between calls to different extension numbers in the system .

  • Page 78: Tones

    Appendix Tones Dial tone - internal {{||{{||{{||||||||||||{{||{{||{{||||||||||||{{||{{||{{||||||||||||{{||{{||{{|||||||||||| Signals that you may dial after lifting handset - external {{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{ Continuous tone that you hear when you haved seized an outside line after dialling "9" or pressing an MSN key Ringing tone {{{{||||||||||||||||||{{{{||||||||||||||||||{{{{||||||||||||||||||{{{{|||||||||||||||||| .

  • Page 79: Tecnical Data

    2 x 50 Ohm (ø 0,6 mm, 1.500 m) - Distance DTMF or LD - Dial Method - Enquiry Button Flash (50 bis 600 ms), Times are adjustable Universal Serial Bus (AC 14 WebPhonie / AC 16 WebPhonie only) USB-Interface - Lenght USB-Cable A - 9...
  • Page 80 Appendix A - 10...

  • Page 81: Index

    Index Index Malicious Call Identification (MCID) ..U - 8 Accepting Incoming Calls ....U - 3 Answering station - VST ....... A - 1 Appointment - wake-up ......A - 1 Auto Dialling (Hotline) ......U - 7 Parking a Call ........U - 12 Automatic Call Back ......

  • Page 82: Index

    Index S - 2...
  • Page 83 Tecnical Modifications The AGFEO GmbH & Co. KG reserves the right to change representations and data in this documentation in the interests of tecnical progress without prior notice. This documentation has been prepared with the utmost care and is revised regularly.
  • Page 84 Identno. 1101250 Subject to change without notice. No liability can be AGFEO GmbH & Co. KG accepted for errors contained in Gaswerkstr. 8 this document. D-33647 Bielefeld Printed in Germany Internet: http://www.agfeo.de...

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