Returning Merchandise For Service - Supermicro X11SSH-F User Manual

Chapter 3: Troubleshooting

3.5 Returning Merchandise for Service

A receipt or copy of your invoice marked with the date of purchase is required before any
warranty service will be rendered. You can obtain service by calling your vendor for a
Returned Merchandise Authorization (RMA) number. When returning the motherboard to
the manufacturer, the RMA number should be prominently displayed on the outside of the
shipping carton, and the shipping package is mailed prepaid or hand-carried. Shipping and
handling charges will be applied for all orders that must be mailed when service is complete.
For faster service, you can also request a RMA authorization online (http://www.supermicro.
com/RmaForm/).
This warranty only covers normal consumer use and does not cover damages incurred in
shipping or from failure due to the alternation, misuse, abuse or improper maintenance of
products.
During the warranty period, contact your distributor first for any product problems.
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