Spare Parts; Troubleshooting - STIEBEL ELTRON Tempra 12 Installation Instructions Manual

Troubleshooting

Symptom
No hot water
Water not hot enough
LED displays one of the following fault codes:
91, 92, 93, 94, 95, 96, 97
If you are not able to resolve a problem please contact us toll free at 800-582-8423 before removing the unit from the wall.
STIEBEL ELTRON is happy to provide technical assistance. In most instances, we can resolve the problem over the phone.

Spare parts

J
No. Spare part Model TEMPRA 12 TEMPRA 15 TEMPRA 20 TEMPRA 22 TEMPRA 24 TEMPRA 29 TEMPRA 36
1 Heating system
2 Electronic control device: Master
3 Electronic control device: Slave
4 Safety thermal cut out
5 Flow sensor
6 Cold water connection
7 Warm water connection
8 Temperature adjustment knob
J
4
1
7
8
Possible Cause
– circuit breakers off
– safety thermal cut-out tripped
– not enough flow rate to activate unit
– water flow rate too high
– voltage too low
– problem with electronic control module
26 65 84 26 90 25 24 91 58
26 65 83 17 03 05 17 03 05
26 65 86 26 65 87 26 65 87
26 65 90 26 65 91 26 65 91
TEMPRA 22, 29 and 36 only
3
2
6
– 8 –
Solution
– turn circuit breakers on
– reset thermal cut-out
– clean filter screen at unit
– clean faucet aerator or shower head
– reduce water flow rate until light on front
cover stops blinking
– supply correct voltage to unit
– contact STIEBEL ELTRON.
26 90 25 26 65 84
26 47 17
26 47 18
17 03 05 26 65 83
26 65 85
26 65 88 26 65 87
24 91 68 26 65 91
16 35 73
3
5
24 91 58 26 65 84
17 03 05 26 65 83
26 65 88 26 65 88
24 91 68 24 91 68