Service Focal Point Overview - IBM p5 590 System Handbook

Service Focal Point Overview

Service Action Event Log
SP error log entries
OS error log entries
Switch log entries
VPD data
Configuration info.
Service History Log
Serviceable event
Service actions performed
Configuration data
History Log
Guided Maintenance
Concurrent and non-concurrent
Automated procedures
Directed maintenance
Common service interface
Figure 6-7 Service focal point overview
As shown in Figure 6-7, the Service Focal Point is a system infrastructure on the
HMC that manages serviceable event information for the system building blocks.
It includes resource managers that monitor and record information about
different objects in the system. It is designed to filter and correlate events from
the resource managers and initiate a call to the service provider when
appropriate. It also provides a user interface that allows a user to view the events
and perform problem determination.
Note: Service Focal Point only collects hardware errors, such as
PERMANENT errors from AIX 5L (marked as P) and NON BOOT errors from
the service processor, and errors from the HMC itself.
The Service Focal Point (SFP) application is also the starting point of all service
actions on HMC attached systems. The service representative begins the repair
with the SFP application, selecting the Repair Serviceable Events view from the
SFP Graphical User Interface (GUI). From here, the service representative
selects a specific fault for repair from a list of open service events; initiating
automated maintenance procedures specially designed for the IBM Sserver p5
systems.
While it is IBMs plan to provide automated service procedures for each
component in the system, at first announce only those components that are
concurrently maintainable are supported by the new automated processes.
Call Home
Serv Action
Event Log
45800001
SFP
HMC
Guiding Light LED Control
System attention – user interface
Identify mode – service repair
Chapter 6. Reliability, availability, and serviceability
Service Agent call home
Error info (SRN, error code, PN, Loc Codes)
Cust Contact
MT, MM, SN
VPD data
LPAR config including AIX levels
Firmware/microcode levels
Virtual Op Panel / Service Console
Error Codes
Location Codes
OS Diagnostic interface
SP Interface
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