Getting Information, Help, And Service; Before You Call - IBM DS5100 Installation, User's, And Maintenance Manual

Table 1. Where to find DS4000, DS5100, and DS5300 installation and configuration
procedures (continued)

Getting information, help, and service

If you need help, service, or technical assistance or just want more information
about IBM products, you will find a wide variety of sources available from IBM to
assist you. This section contains information about where to go for additional
information about IBM and IBM products, what to do if you experience a problem
with your system, and whom to call for service, if it is necessary.

Before you call

Before you call, take these steps to try to solve the problem yourself:
v Check all cables to make sure that they are connected.
v Check the power switches to make sure that the system is turned on.
v Use the troubleshooting information in your system documentation, and use the
v Check for technical information, hints, tips, and new device drivers at the IBM
Installation task
14 Verify DS4000,
DS5100, and
DS5300 subsystem
health
15 Enable DS Storage
Manager premium
feature keys
16 Configure arrays and
logical drives
17 Configure host
partitions
18 Verify host access to
DS4000, DS5100,
and DS5300 storage
diagnostic tools that come with your system.
System Storage Disk Support Web site pages that are listed in this section.
Where to find information or procedures
v IBM System Storage DSxxxx Installation, User's, and
Maintenance Guide for the following storage subsystems:
– DS5100 and DS5300
– DS4800
– DS4700
– DS4500
– DS4400
– DS4300
– DS4200
– DS4100
Copy Services premium features
IBM System Storage DS Storage Manager Copy
Services Guide
FC/SATA Intermix premium feature
IBM System Storage DS4000/DS5000 Fibre Channel
and Serial ATA Intermix Premium Feature Installation
Overview
Storage Partitioning (and general premium features
information)
v IBM System Storage DS Storage Manager
Installation and Host Support Guide
v IBM System Storage DS Storage Manager Installation and
Host Support Guide
v DS4000, DS5100, and DS5300 Storage Manager online help
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