Motorola ET1 User Manual page 119

Table 8-1 Troubleshooting the ET1 Enterprise Tablet (cont'd.)
Problem
A message appears
stating not enough
storage memory.
The ET1 does not
decode when reading
bar code.
ET1 does not read
magnetic stripe card
ET1 cannot find any
Bluetooth devices
nearby.
MN000022A01 - May 2013
Cause Solution
Too many Remove user-installed applications on the ET1 to recover memory.
applications
Select
installed on the
and touch Uninstall.
ET1.
DataWedge is Ensure that DataWedge is enabled and configured properly. Refer to
not enabled. the ET1 Enterprise Tablet Integrator Guide for more information.
Unreadable bar Ensure the symbol is not defaced.
code.
Distance Place the ET1 within proper scanning range.
between the ET1
and bar code is
incorrect.
ET1 is not Program the ET1 to accept the type of bar code being scanned.
programmed Refer to the ET1 Enterprise Tablet Integrator Guide for DataWedge
for the bar code configuration.
type.
ET1 is not If the ET1 does not beep on a good decode, set the application to
programmed to generate a beep on good decode.
generate a beep.
Magnetic stripe Ensure that magnetic stripe card is oriented correctly. Magnetic
on card is facing stripe of card should be facing the display.
the wrong way.
MSR reading is Program the ET1 to accept MSR input. Refer to the ET1 Enterprise
not enabled. Tablet Integrator Guide for DataWedge configuration.
Too far from Move closer to the other Bluetooth device(s), within a range of 10
other Bluetooth meters (30 feet).
devices.
The Bluetooth Turn on the Bluetooth device(s) to find.
device(s) nearby
are not turned
on.
The Bluetooth Set the Bluetooth device(s) to discoverable mode. If needed, refer
device(s) are not to the device's user documentation for help.
in discoverable
mode.
8.4.1 Troubleshooting the ET1 Enterprise Tablet
> Apps > Downloaded. Select the unused programs
8-7