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Questions, Assistance, and Repairs
Your local hobby store and/or place of purchase cannot
provide warranty support or repair. Once assembly, setup
or use of the Product has been started, you must contact
Horizon directly. This will enable Horizon to better answer
your questions and service you in the event that you may
need any assistance. For questions or assistance, please
direct your email to productsupport@horizonhobby.
com, or call 877.504.0233 toll free to speak to a service
technician.
Inspection or Repairs
If this Product needs to be inspected or repaired, please
call for a Return Merchandise Authorization (RMA). Pack
the Product securely using a shipping carton. Please note
that original boxes may be included, but are not designed
to withstand the rigors of shipping without additional
protection. Ship via a carrier that provides tracking and
insurance for lost or damaged parcels, as Horizon is not
responsible for merchandise until it arrives and is
accepted at our facility. A Service Repair Request is
available at www.horizonhobby.com on the "Support" tab.
If you do not have internet access, please include a letter
with your complete name, street address, email address
and phone number where you can be reached during
business days, your RMA number, a list of the included
items, method of payment for any non-warranty expenses
and a brief summary of the problem. Your original sales
receipt must also be included for warranty consideration.
Be sure your name, address, and RMA number are clearly
written on the outside of the shipping carton.
Warranty Inspection and Repairs
To receive warranty service, you must include
your original sales receipt verifying the proof-of-
purchase date. Provided warranty conditions have been
met, your Product will be repaired or replaced free of
charge. Repair or replacement decisions are at the sole
discretion of Horizon Hobby.
20
Non-Warranty Repairs
Should your repair not be covered by warranty
the repair will be completed and payment will
be required without notification or estimate of
the expense unless the expense exceeds 50% of
the retail purchase cost. By submitting the item for
repair you are agreeing to payment of the repair without
notification. Repair estimates are available upon request.
You must include this request with your repair. Non-
warranty repair estimates will be billed a minimum of
½ hour of labor. In addition you will be billed for return
freight. Please advise us of your preferred method of
payment. Horizon accepts money orders and cashiers
checks, as well as Visa, MasterCard, American Express,
and Discover cards.
If you choose to pay by credit card, please include your
credit card number and expiration date. Any repair left
unpaid or unclaimed after 90 days will be considered
abandoned and will be disposed of accordingly. Please
note: non-warranty repair is only available on
electronics and model engines.
united States:
Electronics and engines requiring inspection or repair
should be shipped to the following address:
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822
All other Products requiring warranty inspection or repair
should be shipped to the following address:
Horizon Product Support
4105 Fieldstone Road
Champaign, Illinois 61822
Please call 877-504-0233 or e-mail us at
productsupport@horizonhobby.com with any questions or
concerns regarding this product or warranty.
united kingdom:
Electronics and engines requiring inspection or repair
should be shipped to the following address:
Horizon Hobby UK
Units 1-4 Ployters Rd
Staple Tye
Harlow, Essex
CM18 7NS
United Kingdom
Please call +44 (0) 1279 641 097 or e-mail us at
sales@horizonhobby.co.uk with any questions or concerns
regarding this product or warranty.
Germany:
Electronics and engines requiring inspection or repair
should be shipped to the following address:
Horizon Technischer Service
Hamburger Strasse 10
25335 Elmshorn
Germany
Please call +49 4121 46199 66 or e-mail us at
service@horizonhobby.de with any questions or concerns
regarding this product or warranty.
Hangar 9 PT-19 CL Assembly Manual
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