Information On Operating Gigaset Voip Telephones With Routers With; Network Address Translation (Nat) - Gigaset N510 IP PRO Manual

Information on operating Gigaset VoIP telephones with routers
with Network Address Translation (NAT)
In general no special telephone or router configuration is required when operating a
Gigaset VoIP phone with NAT router. The configuration settings described in this section
are only necessary if you encounter one of the following problems.
Typical problems caused by NAT
u
No incoming calls are possible via VoIP. Calls to your VoIP phone number are not put
through.
u
Outgoing calls via VoIP are not connected.
u
A connection is established with the other party, but you cannot hear them and/or
they cannot hear you.
Possible solution
§§1§§
Change the port numbers of the communication ports (SIP and RTP ports) on your
£
phone ( "1. Changing the port numbers for SIP and RTP on your VoIP
§§2§§
In some cases, you must also define port forwarding for the phone's communication
ports on the router (
1. Changing the port numbers for SIP and RTP on your VoIP
phone
On your VoIP phone, define different (local) port numbers for the SIP and RTP ports
(between 1024 and 49152).
u
These numbers must not be used by any other application or host in the LAN and
u
must be considerably higher or lower than the SIP and RTP port numbers that you usu-
ally use (and are preset on the phone).
This procedure is particularly useful if additional VoIP phones are connected to the router.
To change the SIP and RTP port numbers on your VoIP phone, proceed as
follows:
¤
Connect your PC's browser to the Web configurator of the phone and log in.
¤
Open the Web page Settings
the settings for the SIP and RTP ports
To help you remember the new port numbers (e.g., for router configuration), you can
choose port numbers that are very similar to the standard settings, e.g.:
SIP port
RTP port
¤
Save the changes on your phone.
¤
Wait for the active VoIP connections to be re-registered. To do so, switch to the Web
page Settings
tions.
¤
Check to see whether the problem persists. If it does, perform step 2.
£
"2. Setting port forwarding on the
¢
Telephony
49060
49004 to 49010
¢ ¢
Telephony Connections to see the Status of your VoIP connec-
Customer Service & Assistance
¢
Advanced VoIP Settings and change
(page 114).
instead of 5060
instead of 5004 to 5010
phone").
router").
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