Gigaset N510 IP PRO Manual page 112

Customer Service & Assistance
You hear an error tone (descending tone sequence) when keying an input.
¥
Action has failed/invalid input.
Repeat the process.
Watch the display and refer to the user manual if necessary.
No time is specified for a message in the call list.
¥ Date and time have not been set.
¥
Set date/time or
Activate synchronisation with a time server on the Internet via the Web configurator.
Firmware update or VoIP profile download is not carried out.
1. If Currently not possible is displayed, the VoIP connections may be busy or a download/update
¥
is already being performed.
Repeat the process at a later date.
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2. If File not readable is displayed, the firmware file may be invalid.
Use only the firmware available on the preconfigured Gigaset configuration server.
3. If Server not accessible is displayed, the download server may not be accessible. ¥
¥
The server is currently not accessible. Repeat the process at a later date.
You have changed the preconfigured server address. Correct the address. If necessary, reset
the base.
4. If Transmission error XXX is displayed, an error has occurred during the transmission of the file.
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An HTTP error code is displayed in place of XXX.
Repeat the process. If the error occurs again, consult the Service department.
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5. If Check IP settings is displayed, your phone may not be connected to the Internet.
Check the cable connections between the base and router and between the router and the
¥ Internet.
Check whether the phone is connected to the LAN, i.e., it can be reached at its IP address.
You cannot establish a connection to the phone with your PC's Web browser.
¥
When establishing a connection, check the phone's local IP address that has been entered. You
¥ can check the IP address on your handset
Check the connections between the PC and base. Transmit a ping command to your base, e.g.,
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from your PC (ping <base's local IP address>).
You have tried to reach the phone via a secure http (https://...). Try again with http://...
Exclusion of liability
Some displays may contain pixels (picture elements), which remain activated or deac-
tivated. As a pixel is made up of three sub-pixels (red, green, blue); it is possible that
pixel colours may vary.
This is completely normal and does not indicate a fault.
112
(page 78).