Placing A Call On Hold; Multiple Calls On Hold - Avaya 1120E User Manual

While on an active call

Placing a call on hold

Use the Hold feature when you are talking to one contact and want to
perform another action, such as answer a new incoming call, transfer a
call, or initiate a new call. You can have a number of calls on hold at the
same time.
To place a call on hold:
To retrieve a call on hold:
chad

Multiple calls On Hold

When you have more than one call on hold, use the navigation key to
highlight a call on the LCD screen. You can perform an action with that
call by using the context-sensitive soft keys on the In-call menu list. The
context-sensitive soft keys displayed vary depending on the type of call
that is currently selected. For example, a held call has the
context-sensitive soft key instead of the
When you highlight a call that is not active, you can retrieve the call from
on hold and make it active by pressing the
key. You can also join the call with the active call to create a conference
session. See "Using call conferencing" on page 178.
Multiple calls In-call mode
174
1. Press the Hold
The LCD on hold icon flashes beside the
line on hold.
1. To retrieve a call on hold do one of the
following:
— Press the
the flashing LCD indicator.
— Press the
Audio
Activate
fixed key.
Line feature key beside
Hold fixed key.
Activate
context-sensitive soft key.
context-sensitive soft