Troubleshooting Guide - ESP DVR4i Pro Setup Manual

TROUBLESHOOTING GUIDE

Connection works over local Wi-Fi or wired
network but will not work over 3G or broadband in
another location
Connection over local (wired) network fails
Connection to DVR is successful but cannot login
via Internet Explorer. No text displayed on login
button or next to username/password input fields
on the login screen.
Login successful but video is not displayed. Mobile
app shows "buffering" but fails to display images.
Images will not display in Firefox/ Google
Chrome/Safari
Connection to DVR successful but login screen will
not load. Message is displayed in center of screen:
"Please install IE Active-X IE_Plugins.exe from CD
or download from Internet"
Check port forwarding within router.
Ensure ports are forwarded to DVR IP, not
public IP
Check network cable, check the
corresponding light on the router is on or
flickering. Double-check your DVR network
configuration matches existing network
settings (see step 2)
Active-X settings in Internet Explorer are
not correct (page 6)
Ensure indicated options are selected (Fig.
1) and check Active-X settings within
Internet Explorer (page 6). Check DNS
servers are correct in network settings.
DVR is compatible with Internet Explorer
only.
Install Active-X plugin from CD.
Select Tools -> Compatibility Mode within
Internet Explorer if using Windows 8.
Fig. 1