Transferring A Call; Three-Way Conference With Internal And/Or External Correspondents (Conference); Placing A Call On Hold (Hold); Placing An Outside Call On Hold (Parking) - Alcatel OmniOCX 4018 User Manual

2

Transferring a call

2.5
To transfer your call to another number:
Helen
you are in conversation no. of the 2nd
with the destination terminal
number
If the number receiving the transfer answers:
Call back
Transfer between two outside calls may not be possible, depending on system
configuration.
Three-way conference with internal and/or external correspondents
(conference)
2.6
During a call, a second call is on hold.
Helen Conference
you are in conversation
with the destination
number
Cancel conference and return to first correspondant
End conference
After the conference, to leave your two correspondents talking together:
end
hang up
During a call
the first call is placed on hold

Placing a call on hold (HOLD)

2.7
Private hold:
During a call, you may place the call on hold and recover it later, on the same telephone
Helen
you are in conversation with press the key for the line
the destination number that is lit up (call in progress)
Press 'Hold' to recover the call on hold
key for the line whose
light is flashing
Plaking a call
2.8
Park/retrieve call
You can park a call and retrieve it on another extension:
Helen
you are in conversation
with the destination
number
Your correspondent is parked and hears the hold melody.
To recover the parked call:
Park/retrieve call
Settings
Call pickup Park/retrieve
If the parked call is not retrieved within a preset time (1 min 30 by default) it is either
transferred to the attendant or it rings back the extension that parked the call,
depending on system configuration.
10
your call is placed on hold
Reply Helen
you are in conversation with
the destination number
Park the call
enter the number of the
telephone on which you
want to resume the call
Services Consultation
Consultation