Alcatel OmniPCX Office User Manual
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Alcatel OmniPCX Office User Manual

Advanced reflexes
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Alcatel Advanced Reflexes
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OmniPCX Office

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Summary of Contents for Alcatel OmniPCX Office

  • Page 1 Alcatel Advanced Reflexes ™ Alcatel OmniPCX Office...
  • Page 2 Thank you for choosing one of our Reflexes line of telephones, and for your confidence in Alcatel. Your Alcatel Advanced Reflexes digital telephone offers you all the latest design features, so that it is very easy to use, while providing the most efficient means of communication.

  • Page 3: How To Use This Guide

    How to use this guide Thank you for choosing one of the REFLEXES line of telephones, and for your confidence in ALCATEL. Your REFLEXES digital telephone offers you the latest design features available from a modern digital telecommunications system. •...

  • Page 4: Table Of Contents

    Contents Getting to know your telephone ... p.8 Using your telephone ....p.11 Making or answering a call without lifting the receiver (handsfree).
  • Page 5 Contents Sharing ....... . p.27 Receiving supervised call ringing ....p.27 Answering a night or a night or general bell .
  • Page 6 Contents Keeping in touch ......p.38 Selecting calls to be forwarded....p.38 Forwarding calls to another number (immediate forwarding) .
  • Page 7 Contents Programming your telephone ... . . p.49 Initializing your voice mailbox..... p.49 Customizing your voice greeting .

  • Page 8: Getting To Know Your Telephone

    Getting to know your telephone Navigator Lets you browse through several pages of the display Menu key and select a line (the bottom line is active). This key lets you: Top line Obtain information about the • Previous telephone Next page Program the keys page •...
  • Page 9 Display and display keys Displays two lines and several "pages" to offer information regarding your party and the features available via the keys associated with the displayed lines. Forwarding your calls to StoreN Divert Call desired number another number Display more information if Lock Read+ Prohibit outside calls...
  • Page 10 Installing the programmable key label A printed label is supplied with the terminal. This should be installed beneath the key label covers. Insert a flat “blade” into the slot (1 slot per key block). Raise the cover. Slide the printed label into position. Replace the cover.

  • Page 11: Using Your Telephone

    Using your telephone Other Making or answering a call without lifting the receiver (handsfree) Speaker Line key Number required Helen You are in handsfree mode Your party’s name Terminate your call During a call, you can lift the receiver without terminating the call.

  • Page 12: Making An Outside Call

    Making an outside call • Making a call: 916035550123 “Outside line” Number required Tells you the status of your call The digit 9 is the default code for an outside line. Making an internal call Internal number Default code for Line key required “Attendant call”...

  • Page 13: Calling Your Party By Name (Company Directory)

    • If the internal or outside number does not reply: ¤BrgIn Text ¤Cback Broadcast a message on Request callback to a Send a written the speaker of the free busy terminal message terminal NbSave Go to next screen Store number to call again Calling your party by name (company directory) Smith John First letters of your...

  • Page 14: To Call From Your Personal Directory

    • If name is not OK: Erase Next FName Extend search Erase last letter entered Show next name in list Prev Exit Show previous name Return to main menu To call from your personal directory Shows first ten names already entered in directory* Helen Calling the selected party...

  • Page 15: Answering A Call

    Answering a call Your telephone Party’s name or number rings Smith John • To answer Speaker Screening calls using the voice mailbox This service lets you screen incoming calls to your voice mailbox. When your caller leaves his message you can choose to communicate with him. •...

  • Page 16: Redial

    Redial* Next Prev Call Redial Press the redial Select the No. from the last ten Call desired dialed number 1.10 Temporarily storing a number to call again NbSave The number called does not reply Record number dialed Number remains stored until another number is recorded •...

  • Page 17: Answering An Internal Call In Intercom Mode

    • Cancelling callback request: ×Cback 1.12 Answering an internal call in intercom mode You can answer without lifting the receiver. When you receive an internal call, your telephone rings and you are connected directly in handsfree mode. The screen shows the caller’s identity. Corresponding LED lights up Mute Mute...

  • Page 18: Making An Isdn Call

    1.14 Making an ISDN call Screen shows number dialed Number called BckSpc Send Exit Send call Erase last character Return to initial screen Secret SubAdr Access ISDN services Add a subaddress * Keep your identity secret Text Send a written message (*)Sending a subaddress You may have to add a four-digit subaddress to the number called (to obtain a fax, PC or telephone, etc.).

  • Page 19: Hiding Your Identity (Isdn Call)

    1.15 Hiding your identity (ISDN call) When you call an internal or an outside ISDN number, your number is automatically sent. You can hide your identity before sending your call. Secret Number called Choice Hidden identity status is shown Send Your identity remains hidden from your party Feature is disabled at end of call...

  • Page 20: Identifying A Malicious Call (Isdn Call)

    1.16 Identifying a malicious call (ISDN call) When you receive a call, you can ask the network attendant to record information about your call (partys’ numbers, date and time of call, subaddress, etc.). Mcid You are on a call with the destination number Service request acknowledged Use of this service requires prior subscription...

  • Page 21: Activating The Speaker During A Call (Receiver Lifted)

    Activating the speaker during a call (receiver lifted) 1.17 You are on a call with the Listen destination number Activate speaker Listen Adjust volume (9 levels) Deactivate speaker 1.18 Mute, so that your party cannot hear you You can hear your party but he/she cannot hear you: During a call Mute Disable microphone...

  • Page 22: During A Call

    During a call Other Making a second call during a call You are on a call with the destination number Number of Name of second Line key second party party Helen The first call is placed on hold • To cancel your second call and recover the first: Line key for which icon is flashing If you make an error, hang up: your telephone will ring and you will recover your...

  • Page 23: Transferring A Call

    • To recover your first call: Line key corresponding to icon If you hang up without answering the second call, your telephone will ring. Transferring a call During a call, you may transfer the call to another number: Transf Transf Transfer Transfer Press 'Transfer' key...

  • Page 24: Placing A Call On Hold (Hold)

    Placing a call on hold (HOLD) During a call, you may place the call on hold and recover it later, on the same telephone The call is placed on Hold hold Press the line key with icon to recover the call on hold Parking a call You can park a call and retrieve it on another extension: Park...

  • Page 25: Getting Information About Camped-On Calls

    Getting information about camped-on calls • Another call is received: During a call, you hear a beep beep The call is automatically placed on hold Smith John Identity shown briefly • Check identity of callers on hold: Next Prev Queue Last call received Check other calls Answer...

  • Page 26: Barge-In/Intrusion Into An Internal Call

    Barge-in/Intrusion into an internal call Your party’s line is busy. If the number is not “protected” and if authorized, you can intrude into the call: ×BrgIn ¤BrgIn Same key to deactivate • Protection against Barge-in/intrusion: “Protect a call” Your extension programmed key or feature number code...

  • Page 27: Sharing

    Sharing Other Receiving supervised call ringing To receive special ringing for calls to another number: “Supervised call Press the same key to ringing” programmed key cancel Answering a night or a night or general bell When the attendant is absent, outside calls to the attendant are indicated by a night or general bell.

  • Page 28: Manager/Assistant Screening

    Manager/assistant screening System configuration allows “manager/assistant” groups to be formed, so that the manager’s calls can be directed to one or more secretaries. • From the manager’s or assistant’s telephone: Incoming calls are screened by a designated person (assistant, etc.) Press “Screening”...

  • Page 29: Answering Briefly In Place Of The Attendant

    • If the telephone ringing is not in your pick-up group: PickUp IndPic Dial the number of the ringing telephone “Terminal call pick-up” programmed Dial the number of the key or feature code ringing telephone The system can be configured to prevent call pick-up on certain telephones.

  • Page 30: Monitoring Calls To Other Terminals

    Monitoring calls to other terminals Calls to other numbers can be directed to any telephone (max. 8 numbers per programmed key): Your telephone will ring at the same time as the others “Monitoring” Press the same programmed key key to cancel Hunt groups •...

  • Page 31: Calling An Internal Party On His/Her

    Calling an internal party on his/her pager The number called does not answer and you know that the person called has a pager: Number called “Paging” programmed key or feature code Paging in progress is displayed Your party can answer from any telephone in the system. Calling a party on his/her speaker Your internal party does not answer.

  • Page 32: Sending A Written Message To An Internal Party

    Sending a written message to an internal party 3.10 Text Dial the number to Enter the first letters of the be called last name Next Call me back First message in list (27) Next message GoTo Create Enter number of message Create a temporary personal required message (alphabetic keypad)

  • Page 33: Sending A Written Message To An Isdn Party

    • The 27 standard messages are shown below: Call me back 15 Meeting on ___ (*) Call me back tomorrow 16 Meeting on ___ at _:_ (*) Call me back at _:_ (*) 17 Out for a while Callback _____ (*) 18 Absent for the rest of the day Call the attendant 19 Absent, back at _:_ (*)

  • Page 34: Sending A Copy Of A Voice Message

    3.12 Sending a copy of a voice message Voice Personal code Display shows the number of new and old messages Prev Copy Next Select message to copy by consecutive presses Dial the number Dial by name to be called Send Record Send message Record a comment *...

  • Page 35: Sending A Recorded Message To A Number/A Distribution

    Listen Stop End recording Send message Replay comment Record Re-record a comment Sending a recorded message to a number/a 3.13 distribution list Send Voice Personal code Dial party’s No. Party’s name or list name or list No. Record Ready to record Start message recording Stop...

  • Page 36: Broadcasting A Message On The Speakers Of A Station

    Broadcasting a message on the speakers of a station 3.14 group A message not requiring an answer can be broadcast on the speakers within your broadcast group: Speak, you have 20 seconds Number of broadcast group The message will only be broadcast on terminals not in use and which have a speaker.

  • Page 37: Allocating An Outside Line

    3.16 Allocating an outside line If authorized, you can transfer an outside line to another terminal, thus enabling that person to make an outside call. During an internal call “Allocate outside” programmed key Your internal party now has an outside line and can dial To know the cost of the call, press the “Allocate &...

  • Page 38: Keeping In Touch

    Keeping in touch Other Selecting calls to be forwarded When a forwarding is applied, you can select the types of call to be forwarded: outside, internal, all. ExtLoc Divert Type of call forwarded is displayed Choice Change type of call Forwarding calls to another number (immediate forwarding) The number can be your home, cell or mobile phone, voice message or an internal...

  • Page 39: Forwarding Your Calls To Your Voice Message Service

    Forwarding your calls to your voice message service Divert Type of forwarding Activate/deactivate the personal assistant Custo Assist Perso Assist:OFF ON/OFF Choice Perso Assist:ON Confirm Personal assistant: reaching you with one number only Menu Custo Assist Select type of forwarding ExtNum IntNum Dial number of a...

  • Page 40: Forwarding Calls To Your

    Forwarding calls to your pager Callers will be able to contact you while you are moving around the company: Divert Page» “Forward to paging” programmed key or feature code Forwarding your calls from the receiving terminal (“Follow me”) You wish to receive your calls in your present location: Use the “Follow me”...

  • Page 41: Confirming A Selective Forwarding

    Confirming a selective forwarding You can selectively forward calls, according to the caller’s identity: “Selective forwarding” programmed key or feature code • to cancel this forwarding Divert Cancl» Forwarding all group calls You can forward all your group calls to another internal number: “Forward group calls”...

  • Page 42: Cancelling All Forwarding

    4.10 Cancelling all forwarding Forward “Cancel all forwarding” programmed key or feature code Program another type of forwarding, if desired 4.11 Cancelling a specific forwarding Programmed key corresponding to type of forwarding (group or selective)

  • Page 43: Forwarding Calls When Your Line Is Busy (Forward If Busy)

    Forwarding calls when your line is busy (forward if 4.12 busy) Callers will be able to contact you while you are moving around the company: Divert Busy» Number receiving forwarding Forwarding is acknowledged “Forward if busy” Number programmed key or feature receiving code forwarding...

  • Page 44: When You Return, Review Your Recorded Messages

    4.14 When you return, review your recorded messages The light indicates that messages have been received. Voice Personal code Display shows the number of new and old messages Display shows name of sender, with date, time and ranking of message Play Prev Next...

  • Page 45: Leaving A Recorded Message For Internal Callers

    4.15 Leaving a recorded message for internal callers You can leave a message on your terminal which will be displayed on the screen of the terminal calling you. Divert Text» “Text” programmed key Follow instructions to select message Call me back First of the 27 messages Message is selected in the same way as in: Sending a written message to an internal party.

  • Page 46: Consulting Written Messages

    4.16 Consulting written messages The light indicates that messages have been received. Text Read + Number of messages received Read + Next Name of sender, date, Next message time and ranking of message Prev Clear Previous message Erase message Call Back Call sender of message Return to previous...

  • Page 47: Managing Your Charges

    Managing your charges Other Charging your calls directly to business accounts You can charge the cost of your outside calls to business account numbers. “Business account code” Number of business programmed key or feature code account • Adding or changing a business code during a call: “Business account code during call”...

  • Page 48: Charging The Cost Of An Outside Call To Your Company

    • At the end of the call, you are called back and you can: 1.Read information concerning call (cost, duration, number of units...). CST-OK Name of internal user and cost of call 2.Print a charge ticket. 3.Terminate consultation. CST-OK Print Charging the cost of an outside call to your company* If authorized, when traveling or from home, you can call a public network...

  • Page 49: Programming Your Telephone

    Programming your telephone Other Initializing your voice mailbox Enter your personal code, then record Light flashes your name following the voice guide instructions Your personal code is used to access your voice mailbox and to lock your telephone. Customizing your voice greeting You can replace the greeting message by a personal message.

  • Page 50: Modifying Your Personal Code

    Modifying your personal code Your personal code is used to access your voice mailbox and to lock your telephone. Custo Passwd Option Old code New code (4 digits) (4 digits) As long as your voice mailbox has not been initialized, the personal code is 1515.

  • Page 51: Adjusting Screen Brightness

    Adjusting screen brightness Custo Cntrst Screen Icon Select the required level by consecutive presses Levels of brightness are scaled from 4 to 16. Selecting language Custo Option Lang Choice French Current language Consecutive presses To confirm You can choose between 2 predetermined languages.

  • Page 52: Programming Speed Dialing (Speed Dials) Keys

    Programming speed dialing (speed dials) keys Menu 9_..Press programmable Current value of selected key is displayed Enter the number desired Programming your personal directory ..Menu Press a display key Enter the name of your party Party’s number to confirm...

  • Page 53: Programming An Appointment Reminder

    Programming an appointment reminder You can define the time of a temporary reminder (one in 24 hours) or a permanent reminder (every day at the same time). Appmnt Temporary Appt Change Clear Define type of Erase proposed time Enter time of appointment appointment (temporary by default)

  • Page 54: Identifying The Terminal You Are On

    • To cancel your reminder request: Appmnt Change Clear 6.10 Identifying the terminal you are on Press this key twice. Menu 6.11 Broadcasting background music on your speaker You can broadcast background music on the speaker of your telephone (depending on configuration): When telephone is not in use, Listen Listen...

  • Page 55: Compliance

    Compliance howtoc We, Alcatel Business Systems, hereby declare that we assume the Alcatel Advanced Reflexes product to be compliant with the essential requirements of Directive 1999/5/CE of the European Parliament and Council. Any unauthorized modification to the product shall render this declaration of compliance null and void.
  • Page 56 For further information, visit our Web site www.alcatel.com Copyright © Alcatel Business Systems. 2001. All rights reserved. Alcatel Business Systems, in keeping with its policy of constant product improvement for the customer, reserves the right to modify product specifications without prior notice.

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