Tektronix PHASER 840 Advanced Features And Troubleshooting Manual page 62

4
Troubleshooting
Front Panel Messages (cont'd.)
Symptom
Front panel reports:
Out of ink
Front panel reports:
Ink sticks jammed
Front panel reports:
Maintenance Kit is
low . . .
Front panel reports:
Maintenance Kit
Empty . . .
Front panel reports:
Maintenance Drawer
(A) locked
Front panel reports:
Printer Error ##
Problems with jams
Symptom
Frequent media tray jams
Frequent media jams
52 Phaser 840 Color Printer
Possible Causes
The ink is empty.
One or more Ink sticks are stuck in the
ink-loading bin.
The maintenance kit is almost empty
The maintenance kit is depleted.
Hot ink is present.
An error occurred that may not be
user-correctable.
Solution
Fan the paper or transparencies before installing them in their respective trays; this is
especially important for transparencies because they tend to stick together.
Clean the printer's rollers. Refer to page 69 for more information.
Make sure that you use a high-quality paper: 60 - 120 g/m
the media trays. Refer to "All about media" on page 7 for more information.
Make sure that the printer is placed on a flat, level surface.
Use only Phaser 840 printer transparencies; they have been specially formulated for this
printer.
Do not overfill the media tray, as indicated by the tray's maximum-capacity label.
Clean the printer's rollers. Refer to page 64 for more information.
Solution
Add ink to continue printing.
Open and close the top cover.
Apply pressure to each row of ink sticks in the
loading bin to make sure they are not
jammed.
Order a replacement Maintenance Kit.
Replace the Maintenance Kit to continue
printing.
Close the door and wait a few minutes before
removing the maintenance drawer (A) from the
printer.
Write down the error number.
If you have access to the world wide web, look
up the error number on the TekSMART web
page (see "On-line support" on page 47) for
possible corrective action.
If the error persists, call Customer Support
with the error number. See page 48.
2
(16 - 32 lb. bond) paper in