Returns; Contact Us - Chauvet Wedge Tri User Manual

Returns

Contact Us

Page 20 of 20
To return a product or request support:
·
In the U.S., contact CHAUVET® World Headquarters (see below).
·
In the UK or Ireland, contact CHAUVET® Europe Ltd. (see below).
·
In Mexico, contact CHAUVET® Mexico (see below).
·
In any other country, DO NOT contact CHAUVET®. Contact your distributor. See
www.chauvetlighting.com
If you live outside the U.S., United Kingdom, or Ireland, contact your distributor of
record and follow their instructions on how to return CHAUVET® products to
them. Visit our website for contact details.
Call the corresponding CHAUVET® Technical Support office and request a Return
Merchandise Authorization (RMA) number before shipping the product. Be prepared to
provide the model number, serial number, and a brief description of the cause for the
return.
You must send the merchandise prepaid, in its original box, and with its original packing
and accessories. CHAUVET® will not issue call tags.
Clearly label the package with the RMA number. CHAUVET® will refuse any product
returned without an RMA number.
Write the RMA number on a properly affixed label. DO NOT write the RMA number
directly on the box.
Before sending the product, clearly write the following information on a piece of paper
and place it inside the box:
·
Your name
·
Your address
·
Your phone number
·
RMA number
·
A brief description of the problem
Be sure to pack the product properly. Any shipping damage resulting from inadequate
packaging will be your responsibility. FedEx packing or double-boxing are
recommended.
CHAUVET® reserves the right to use its own discretion to repair or replace
returned product(s).
WORLD HEADQUARTERS - CHAUVET®
General Information
Address: 5200 NW 108
Sunrise, FL 33351
Voice: (954) 577-4455
Fax: (954) 929-5560
Toll free: (800) 762-1084
UNITED KINGDOM AND IRELAND - CHAUVET® Europe Ltd.
General Information
Address: Unit 1C
Brookhill Road Industrial Estate
Pinxton, Nottingham, UK
NG16 6NT
Voice: +44 (0)1773 511115
Fax: +44 (0)1773 511110
-
MEXICO CHAUVET® Mexico
General Information
Address: Av. Santa Ana 30
Parque Industrial Lerma
Lerma, Mexico C.P. 52000
Voice: +52 (728) 285-5000
Outside the U.S., United Kingdom, Ireland, or Mexico, contact your dealer. Follow their
instructions to request support or to return a product. Visit our website for contact details.
for distributors outside the U.S., United Kingdom, or Ireland.
Technical Support
th
Avenue Voice:
Fax:
Email:
World Wide Web
Technical Support
Email:
World Wide Web
Technical Support
Email:
World Wide Web
(954) 577-4455 (Press 4)
(954) 756-8015
tech@chauvetlighting.com
www.chauvetlighting.com
uktech@chauvetlighting.com
www.chauvetlighting.co.uk
servicio@chauvet.com.mx
www.chauvet.com.mx
Wedge™ Tri User Manual Rev. 3