Troubleshooting - Response Electronics miGuard G5 Installation And Operating Instructions Manual

Troubleshooting

Make sure the SIM card is inserted correctly
Insert the SIM card prior to powering up
The Control Panel
Check that the SIM card is to the correct GSM standard
doesn't respond
to SMS instruction
Check that the SIM card has credit available
Check that the SIM card has enabled Caller ID Display
function, text function
Check that the alarm notification number has been
Stored correctly
Alarm activation
phone calls not
After alarm activation do not disarm the system
received
immediately otherwise the system will stop calling
Check that the SIM card has available credit
No sound when Check that the Control Panel volume is set to 'mute'; Reset
alarm ring volume by SMS or App
sending out alarm
The Door Sensor has one AA battery, and its service life is
approximately 8-12 months. For example: where a
Door/Window Sensor
property is unoccupied during the day, its standby time is
battery lifespan
12 months; properties with a constant flow of people, the
battery life may be reduced to around 8 months
The PIR Sensor has two AA batteries whose service life is
approximately 8-12 months. For example: where a
property is unoccupied during the day, its standby time is
PIR Sensor
12 months; properties with a constant flow of people
battery lifespan
opening and closing doors frequently, the battery life may
be reduced to around 8 months
RFID function can be used only after the Control Panel is
connected to the power adapter
No response when
swiping RFID Tag
Check that the RFID Tag is paired to the Control Panel. If
not pair it again
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SMS notification not
Check if RFID SMS notification number and RFID Tags
sent when swiping
names are stored
RFID Tags
Sensors, Remote
The tamper switch could have been pressed three times
Controls and other
whilst moving the Control Panel resulting in the connection
Accessories don't
between the Control Panel and the Accessories being
respond after the
cleared. Try re-linking the Accessories to the Control Panel
Control Panel is re-
positioned
Check that the SIM card has enabled Caller ID Display
function.
Message: 'SMS
phone number is
Check that the mobile phone number is set as alarm number
unauthorized. "
When the GSM Network Indicator blinks once per second
GSM Network the network is being searched. When the indicator blinks
indicator blinks once every two seconds a network has been found.
When the PIR Sensor is triggered 2 times in 3 minutes it
automatically goes into power saving mode. When no
Motion Sensor
movement has been detected in the next 3 minutes it will set
doesn't seem to
itself in the normal mode. During these 3 minutes the Sensor
work properly
will not be active and a signal will not be sent to the Control
Panel, if motion is detected within the 3 minutes power
saving mode will be extended.
External Solar
If the External Solar Siren is used in conjunction with a G5
Siren doesn't beep Control Panel, it will only beep when armed/disarmed from
on arm and
the Remote Control or additional Keypad, otherwise the
disarm
confirmation beeps will come from the Control Panel only.
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