The Wi-Fi Network Name Does Not Appear In The List Of Networks; The No Signal Icon Displays On Either The Touch Screen; Or The Hotspot Web Page; Your Device Cannot Access The Hotspot Web Page When Connected To A Vpn - NETGEAR AirCard 810S User Manual

The Wi-Fi network name does not appear in the list of
networks
If you do not see the hotspot's Wi-Fi networks from your Wi-Fi-enabled device, try these
suggestions:
• Refresh the list of networks.
• If the touch screen is dark, the Wi-Fi radio might be asleep. Press the Power key to wake
the hotspot.
• If the hotspot is tethered to your computer, make sure that Wi-Fi is set to stay on when
the hotspot is tethered. See

The No Signal icon displays on either the touch screen

or the hotspot web page

If the No Signal icon (
sure that you are in your network service provider's coverage area.
Your device cannot access the hotspot web page when
connected to a VPN
If you are using your hotspot while connected to a VPN, you might not be able to access the
hotspot web page using http://m.home.
To directly access the hotspot web page hosted on the device, enter the address
http://192.168.1.1 in your browser.
The hotspot cannot connect to a computer running
Windows Vista
A known issue exists whereby computers running Microsoft Windows Vista cannot obtain an
IP address from certain routers. More information and a fix are available at
http://support.microsoft.com/kb/928233,
knowledge base article 928233.
Telstra Wi-Fi 4GX Advanced III
Reset the hotspot
) displays on either the touch screen or the hotspot web page, make
or visit the Microsoft support website and search for
Troubleshooting
96
on page 97.