NETGEAR AirCard 810S User Manual

NETGEAR AirCard 810S User Manual

Telstra wi-fi 4gx advanced iii
Hide thumbs Also See for AirCard 810S:
Table of Contents

Advertisement

Telstra Wi-Fi 4GX Advanced III
AirCard 810S
Us e r Manual
July 2015
202-11529-02
350 East Plumeria Drive
San Jose, CA 95134
USA

Advertisement

Table of Contents
loading

Summary of Contents for NETGEAR AirCard 810S

  • Page 1 Telstra Wi-Fi 4GX Advanced III AirCard 810S Us e r Manual July 2015 202-11529-02 350 East Plumeria Drive San Jose, CA 95134...
  • Page 2 Compliance For regulatory compliance information, visit http://www.netgear.com/about/regulatory. See the regulatory compliance document before connecting the power supply. Trademarks © NETGEAR, Inc. NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non-NETGEAR trademarks are used for reference purposes only.
  • Page 3: Table Of Contents

    Tethered Mode ........... 11 NETGEAR AirCard App for Smartphones and Tablets ....12 Hotspot Web Page .
  • Page 4 Telstra Wi-Fi 4GX Advanced III Enable Airplane Mode ..........56 Manage Hotspot Security .
  • Page 5 Telstra Wi-Fi 4GX Advanced III The No Signal icon displays on either the touch screen or the hotspot web page ..........96 Your device cannot access the hotspot web page when connected to a VPN .
  • Page 6: Chapter 1 Get Started

    Note: Firmware updates with new features and bug fixes are available at downloadcenter.netgear.com. Some products regularly check the site and download new firmware, or you can check for and download new firmware manually. If the features or behavior of your product do not match what is described in this manual, you might need to update your firmware.
  • Page 7: Know Your Device

    • The device’s touch screen. See Touch Screen on page 3. • The hotspot web page. See Hotspot Web Page on page 12. • A mobile app. See NETGEAR AirCard App for Smartphones and Tablets on page 12. Get Started...
  • Page 8: Power Key

    Telstra Wi-Fi 4GX Advanced III Power Key Use the Power key to wake the hotspot and to power the device on and off. Table 1. Power key usage Desired Result Action Turn on the hotspot. Press and hold the Power key for three seconds. Turn off the hotspot.
  • Page 9: Touch Screen Elements

    Telstra Wi-Fi 4GX Advanced III Touch Screen Elements You can use the touch screen icons and other screen elements to view the hotspot’s status, configure Wi-Fi band settings, view data usage details, and view system alerts and carrier messages. Traffic icon Battery Signal and percentage icon...
  • Page 10: Accessories

    Telstra Wi-Fi 4GX Advanced III Table 3. Touch Screen icons (continued) Icon Indicates Traffic. Arrows show the cellular Internet traffic status: • Gray outline. The hotspot is connected. • Solid white outline. The hotspot is sending or receiving information. • None.
  • Page 11: Power Sources

    You can purchase the following accessories separately: • DC112A Smart cradle • Extended battery For more information, visit www.netgear.com/telstraaccessories. Power Sources Your hotspot can receive power from any of the following sources: • Rechargeable battery included with the hotspot For more information, see Install the Battery on page 9.
  • Page 12: Set Up And Connect To The Internet

    Telstra Wi-Fi 4GX Advanced III Note: You cannot charge the hotspot while it is boosting another device.  To start the jump boost of another device from the touch screen: Plug the jump boost cable into your hotspot. Plug the device that you want to charge into the other end of the jump boost cable. On the Home screen, a pop-up window appears with boost options.
  • Page 13: Install The Micro Sim Card

    Telstra Wi-Fi 4GX Advanced III Install the Micro SIM Card  To insert the SIM card: Remove the hotspot back cover by lifting at the notch on either corner of the device. If the battery is present, remove it. Insert the micro SIM card. Micro SIM card Insert the battery as shown.
  • Page 14: Install The Battery

    Telstra Wi-Fi 4GX Advanced III Install the Battery  To install the battery: Remove the hotspot back cover by lifting at the notch on either corner of the device. Make sure that the micro SIM card is already installed. For more information, see Install the Micro SIM Card on page 8.
  • Page 15: Connect To The Internet

    Telstra Wi-Fi 4GX Advanced III Note: The battery comes partially charged and ready to use. When the battery needs recharging, follow the instructions in Recharge the Battery on page 53. Connect to the Internet Your computer and other devices can connect to the hotspot wirelessly. You can also connect to the Internet with the hotspot tethered to a computer with the USB cable.
  • Page 16: Additional Information

    Telstra Wi-Fi 4GX Advanced III Additional Information The following topics are covered in this section: • Tethered Mode on page 11 • NETGEAR AirCard App for Smartphones and Tablets on page 12 • Hotspot Web Page on page 12 • Security Credentials on page 13 •...
  • Page 17: Netgear Aircard App For Smartphones And Tablets

    NETGEAR AirCard App for Smartphones and Tablets Download and use the complimentary NETGEAR AirCard app to view your connection, settings, and data usage from your smartphone or tablet. Search the app store for NETGEAR AirCard.
  • Page 18: Security Credentials

    Telstra Wi-Fi 4GX Advanced III Log in as an administrator to change settings and view detailed information. (The default administrator login password is admin.)  To log in as an administrator: From a computer or wireless device that is connected to your network, launch an Internet browser.
  • Page 19: External Antennas

    Telstra Wi-Fi 4GX Advanced III External Antennas Using an external antenna might be recommended in areas of lower coverage to improve your device performance. MIMO Dual TS9 antennas are available from your retailer. Insert the connector carefully to avoid damage to your device. Main antenna port Secondary antenna...
  • Page 20: Chapter 2 Use Your Mobile Hotspot

    Use Your Mobile Hotspot This chapter explains how to use your hotspot. The chapter covers the following topics: • View Data Usage • Manage Wi-Fi • Set Mobile Broadband Options • View Messages • Extend Battery Life • Manage Hotspot Security •...
  • Page 21: View Data Usage

    Telstra Wi-Fi 4GX Advanced III View Data Usage You can view an estimate of your data usage on the hotspot web page and on the hotspot touch screen. The plan data counter resets automatically when the next billing cycle starts, and the session data counter resets automatically for each session.
  • Page 22: Manage Wi-Fi

    Telstra Wi-Fi 4GX Advanced III The hotspot web page displays the data usage for the current billing cycle and for the current broadband session. Manage Wi-Fi Advanced users can set up the Wi-Fi radio of the hotspot to meet their Wi-Fi needs by customizing settings on the hotspot web page.
  • Page 23: Specify The Wi-Fi Settings

    Telstra Wi-Fi 4GX Advanced III Specify the Wi-Fi Settings From the touch screen, you can specify a number of Wi-Fi settings. For more detailed profile selections, visit the hotspot web page (http://m.home or http://192.168.1.1). You can establish any one of the following types of networks: •...
  • Page 24 Telstra Wi-Fi 4GX Advanced III Tap the Options button. To disable the Wi-Fi signal in a restricted area, tap the > button next to Wi-Fi Signal. Slide the ON button to the OFF position. Your setting is saved. To set the Wi-Fi range, tap the > button next to Wi-Fi Range. Tap the radio button for the selection that you want.
  • Page 25 Telstra Wi-Fi 4GX Advanced III To power down the Wi-Fi radio after a set period of inactivity, tap the > button next to Wi-Fi Standby. Tap the radio button for the selection that you want. Your setting is saved. Use the hotspot web page to set up a profile that is more detailed than the basic profiles offered on the touch screen.
  • Page 26 Telstra Wi-Fi 4GX Advanced III Select Wi-Fi > Options. In the Wi-Fi Profiles menu, select a predefined profile or select Custom Setup to choose your own options. The Wi-Fi Options page that displays depends on the Wi-Fi profile that is selected. To modify the displayed profile (even if you selected a predefined profile), use the following options: •...
  • Page 27: Connect To Wi-Fi From Wireless Device

    Telstra Wi-Fi 4GX Advanced III Note: When you change your profile options (including disabling or enabling either Wi-Fi network), any devices connected to the hotspot are disconnected and might need to be reconnected. Connect to Wi-Fi from Wireless Device You can connect up to 15 wireless devices (such as smartphones, laptops, tablets, digital cameras, printers, gaming consoles, and digital picture frames) to your hotspot network.
  • Page 28 Telstra Wi-Fi 4GX Advanced III Tap the Wi-Fi button. Tap the WPS button. Tap the Pair with Main Wi-Fi or Pair with Secondary Wi-Fi button. Within two minutes, press the WPS key on the wireless device that you want to connect. Your mobile hotspot and the wireless device communicate and establish the connection.
  • Page 29: Enable Guest Wi-Fi

    Telstra Wi-Fi 4GX Advanced III Select Wi-Fi > Connect. Click the WPS button for either the main Wi-Fi or secondary Wi-Fi network (if available). Choose the WPS method that you want to use: • WPS button pairing. If the device you want to connect includes a WPS key, click the WPS button pairing button and, within two minutes (120 seconds), press the device’s WPS key.
  • Page 30 Telstra Wi-Fi 4GX Advanced III  To enable Guest Wi-Fi from the touch screen: To wake up the device, press the Power key. Tap the Home ( ) button. Telstra 100% WI-FI: TPPW4G_0D23 PWD: 83914893 3.4GB (43%) used of 8.0 GB 22 days left Estimated data.
  • Page 31 Telstra Wi-Fi 4GX Advanced III  To enable guest Wi-Fi from the hotspot web page: From a computer or wireless device that is connected to your network, launch an Internet browser. Enter http://m.home or http://192.168.1.1. A login page displays. Enter the administrator login password. The default password is admin.
  • Page 32: Enable Dual-Band Wi-Fi

    Telstra Wi-Fi 4GX Advanced III Note: The default values are appropriate to support a guest network. Click the Submit button. Guest Wi-Fi is enabled. Enable Dual-Band Wi-Fi When all of your devices support 5 GHz Wi-Fi, use dual-band Wi-Fi for faster downloads. Dual-band Wi-Fi uses more power.
  • Page 33 Telstra Wi-Fi 4GX Advanced III In the Wi-Fi Profiles menu, select Dual-Band Wi-Fi. After you make a selection, the Submit button displays near the bottom of the page. Note: The default values are appropriate for dual-band Wi-Fi. Click the Submit button. Dual-band Wi-Fi is enabled.
  • Page 34: Set The Maximum Number Of Connected Devices

    Telstra Wi-Fi 4GX Advanced III Set the Maximum Number of Connected Devices You can connect up to 15 wireless devices to the hotspot. These connections are shared between the hotspot’s main and secondary Wi-Fi networks.  To set the number of devices that can connect to each Wi-Fi network from the touch screen: To wake up the device, press the Power key.
  • Page 35 Telstra Wi-Fi 4GX Advanced III Tap the Max Wi-Fi Devices button. Slide the button to specify how you want the Wi-Fi devices to be shared between the Wi-Fi networks. Tap the Submit button. Your setting is saved.  To set the number of devices that can connect to each Wi-Fi network from the hotspot web page: From a computer or wireless device that is connected to your network, launch an Internet browser.
  • Page 36: View Or Block Connected Users

    Telstra Wi-Fi 4GX Advanced III Select Wi-Fi > Options. Near the bottom of the page, from the Max Wi-Fi menu, select the number of devices that are allowed to access your hotspot. Click the < button or the > button to adjust the number of connections available on each of the Wi-Fi networks (main and secondary).
  • Page 37 Telstra Wi-Fi 4GX Advanced III Note: When you block or unblock users, the hotspot resets to activate the new settings. Any devices connected to the hotspot are disconnected when the hotspot resets.  To view the connected devices from the touch screen: To wake up the device, press the Power key.
  • Page 38 Telstra Wi-Fi 4GX Advanced III Enter the administrator login password. The default password is admin. The password is case-sensitive. A list of devices connected to the main Wi-Fi and guest Wi-Fi networks displays on the Home page. If you notice a Wi-Fi device that you do not recognize, you can block that device from connecting to your Wi-Fi network.
  • Page 39 Telstra Wi-Fi 4GX Advanced III Tap the Wi-Fi button. Tap the Devices button. Tap the device. Tap the Block Device button. Tap the Continue Block button. The device is blocked from your network. Use Your Mobile Hotspot...
  • Page 40 Telstra Wi-Fi 4GX Advanced III  To block a device from the hotspot web page: From a computer or wireless device that is connected to your network, launch an Internet browser. Enter http://m.home or http://192.168.1.1. A login page displays. Enter the administrator login password. The default password is admin.
  • Page 41 Telstra Wi-Fi 4GX Advanced III Tap the Wi-Fi button. Tap the Devices button. Tap the Blocked List button. Note: Devices display when Blocked List feature is set to ON.  To view a list of blocked devices from the hotspot web page: From a computer or wireless device that is connected to your network, launch an Internet browser.
  • Page 42 Telstra Wi-Fi 4GX Advanced III A list of devices connected to the main Wi-Fi and guest Wi-Fi networks displays in the right column of the page. Select Wi-Fi > Mac Filter. From the MAC Filter Mode menu, select Black list - Block all in list. The list of blocked devices displays.
  • Page 43 Telstra Wi-Fi 4GX Advanced III Tap the Devices button. Tap the Blocked List button. Note: Devices display when Blocked List feature is set to ON. Tap the device. Tap the Unblock button. The device can access your network.  To unblock a device from the hotspot web page: From a computer or wireless device that is connected to your network, launch an Internet browser.
  • Page 44: Set Mobile Broadband Options

    Telstra Wi-Fi 4GX Advanced III A list of devices connected to the main Wi-Fi and guest Wi-Fi networks displays in the right column of the page. Select Wi-Fi > Mac Filter. From the MAC Filter Mode menu, select Black list - Block all in list. The list of blocked devices displays.
  • Page 45 Telstra Wi-Fi 4GX Advanced III Tap the Settings button. Tap the Network button. To set the network mode, tap the Network Mode > button. Tap the radio button for the selection that you want. Your setting is saved. Tap x to close the confirmation message window. To set the auto connection method, tap the Auto Connect >...
  • Page 46 Telstra Wi-Fi 4GX Advanced III Tap x to close the confirmation message window. Tap the Home ( ) button. The Home page displays.  To set auto connect options from the hotspot web page: From a computer or wireless device that is connected to your network, launch an Internet browser.
  • Page 47: View Messages

    Telstra Wi-Fi 4GX Advanced III Note: If SIM PIN security is enabled, you must enter the SIM PIN before the hotspot can establish a connection. See Enable SIM Security page 74. The Submit button displays after you change any of the displayed preferences. Click the Submit button.
  • Page 48 Telstra Wi-Fi 4GX Advanced III Enter http://m.home or http://192.168.1.1. A login page displays. Enter the administrator login password. The default password is admin. The password is case-sensitive. The Home page displays. Select Messages. A list of messages displays, showing the first portion of the text. Click a message to read the full text.
  • Page 49: View Alerts

    Telstra Wi-Fi 4GX Advanced III Enter the administrator login password. The default password is admin. The password is case-sensitive. The Home page displays. Select Messaging. A list of messages displays, showing the first portion of the text. Select the message and click the Delete button. The message is deleted.
  • Page 50: Extend Battery Life

    Telstra Wi-Fi 4GX Advanced III  To view alerts from the hotspot web page: From a computer or wireless device that is connected to your network, launch an Internet browser. Enter http://m.home or http://192.168.1.1. A login page displays. Enter the administrator login password. The default password is admin.
  • Page 51: Adjust Wi-Fi Settings To Optimise Battery Life

    Telstra Wi-Fi 4GX Advanced III • Wi-Fi range. • Dual-band Wi-Fi (when all of your devices support 5 GHz Wi-Fi, dual-band Wi-Fi allows faster downloads but uses more power). • Guest Wi-Fi, when enabled, uses more power. To extend the battery life, use any of the following methods: •...
  • Page 52 Telstra Wi-Fi 4GX Advanced III Tap the Wi-Fi button. Tap the Options button. To disable the Wi-Fi signal when you are on a USB tether, tap the Wi-Fi Signal > button. Slide the ON button to the OFF position. Your setting is saved. Tap the x button.
  • Page 53 Telstra Wi-Fi 4GX Advanced III Your setting is saved. Tap the x button. The WiFi Options screen displays. To power down the Wi-Fi radio after a set period of inactivity, tap the Wi-Fi Standby > button. Tap the radio button for the selection that you want. Your setting is saved.
  • Page 54 Telstra Wi-Fi 4GX Advanced III Select Wi-Fi > Options. Adjust any of these settings: Wi-Fi Range: Short range provides the smallest coverage. However, battery life is longer. Medium range provides moderate coverage and battery life. Long range allows connected Wi-Fi devices to be farther from your mobile hotspot and still be connected to your Wi-Fi network, but battery life is shorter.
  • Page 55: Adjust Display Settings To Increase Battery Life

    Telstra Wi-Fi 4GX Advanced III Select Settings > General > Device. From the Wi-Fi Standby menu, select a shorter time period. The shorter the time, the longer the battery life. The Submit button displays after you make a selection. Click the Submit button. Your settings are saved.
  • Page 56 Telstra Wi-Fi 4GX Advanced III Tap the Home ( ) button. Telstra 100% WI-FI: TPPW4G_0D23 PWD: 83914893 3.4GB (43%) used of 8.0 GB 22 days left Estimated data. Check My Account. Tap the Settings button. Tap the Display button. Tap the Display Brightness > button. Slide the button to select the display brightness that you want.
  • Page 57 Telstra Wi-Fi 4GX Advanced III Tap the Back ( ) button. Tap the Display Timeout > button. Tap the radio button for the selection that you want. Your setting is saved.  To adjust display settings to increase battery life from the hotspot web page: From a computer or wireless device that is connected to your network, launch an Internet browser.
  • Page 58: Recharge The Battery

    Telstra Wi-Fi 4GX Advanced III Select Settings > General > Device. Adjust any of these settings: • Display Brightness . From the menu, select the display brightness level. • Timeout on AC, Timeout on USB . From the menus, select shorter time periods. The Submit button displays after you make a selection.
  • Page 59 Telstra Wi-Fi 4GX Advanced III  To recharge the battery from a wall socket: Attach one end of the micro USB cable to the connector on the right on the mobile hotspot and attach the other end to the wall charger (included). Plug the wall charger into a wall socket.
  • Page 60: Usb Tethering

    Telstra Wi-Fi 4GX Advanced III Note: The touch screen goes into sleep mode after a set time to extend battery life. To wake up the touch screen, press and quickly release the Power key. USB Tethering Use USB tethering to connect to the Internet from supported computers with a USB cable and charge the hotspot battery at the same time.
  • Page 61: Enable Airplane Mode

    Telstra Wi-Fi 4GX Advanced III USB tethering is enabled.  To connect the hotspot to the USB port on your computer: Attach one end of the micro USB cable to the mobile hotspot and plug the other end into the USB port on your computer. Enable Airplane Mode Turn on airplane mode if you want to use jump boost while on an airplane or in areas where Wi-Fi is restricted.
  • Page 62 Telstra Wi-Fi 4GX Advanced III Tap the Settings button. Tap the Airplane Mode button. Slide the OFF button to the ON position. Airplane mode is enabled.  To enable airplane mode from the hotspot web page: From a computer or wireless device that is connected to your network, launch an Internet browser.
  • Page 63: Manage Hotspot Security

    Telstra Wi-Fi 4GX Advanced III Click the Jump Boost button. Click the Enable Airplane Mode button. Airplane mode is enabled. Manage Hotspot Security The following topics are covered in this section: • Change Network Names and Passwords on page 59 Use Your Mobile Hotspot...
  • Page 64: Change Network Names And Passwords

    Telstra Wi-Fi 4GX Advanced III • Change Hotspot Web Page Login Settings on page 62 • Change Device Encryption Security Settings on page 64 You can also block undesired hotspot users. For more information, see View or Block Connected Users on page 31.
  • Page 65 Telstra Wi-Fi 4GX Advanced III To change the network name and password for main Wi-Fi, tap the Main Wi-Fi button. To change the network name and password for guest Wi-Fi, tap the Guest Wi-Fi button. To change the Wi-Fi name, tap the Edit button that is next to Wi-Fi name. A warning message displays.
  • Page 66 Telstra Wi-Fi 4GX Advanced III For guest Wi-Fi, to change the password each time you enable guest Wi-Fi, select the New password each session check box. When this option is selected, the password entered in step 12 remains only for the current session.
  • Page 67: Change Hotspot Web Page Login Settings

    Telstra Wi-Fi 4GX Advanced III Click the Edit button. The Wi-Fi Options page that displays depends on the Wi-Fi profile that is selected. In the Main Wi-Fi and Secondary Wi-Fi sections, change the Wi-Fi Name and Wi-Fi Password fields as desired. To create a new guest password each time you power on the hotspot, select the Generate a new password each time I turn on the Guest Wi-Fi check box.
  • Page 68 Telstra Wi-Fi 4GX Advanced III Enter the administrator login password. The default password is admin. The password is case-sensitive. The Home page displays. Select Settings > General > Device. (Optional) In the Host Name field, change the host name used to access the hotspot web page.
  • Page 69: Change Device Encryption Security Settings

    Telstra Wi-Fi 4GX Advanced III Change Device Encryption Security Settings  To change the type of security used for main and secondary or guest Wi-Fi: From a computer or wireless device that is connected to your network, launch an Internet browser. Enter http://m.home or http://192.168.1.1.
  • Page 70: View Details About Your Mobile Hotspot

    Telstra Wi-Fi 4GX Advanced III • WPA/WPA2. Strong security supported by most Wi-Fi devices. Use WPA2 Personal AES whenever possible. • None. Anyone can access your Wi-Fi network without a password and you are responsible for charges incurred. Best practice is not to select this option. The Submit button displays after you make a selection.
  • Page 71 Telstra Wi-Fi 4GX Advanced III Tap the More button. Tap the Device Information > button.  To view details about your device from the hotspot web page: From a computer or wireless device that is connected to your network, launch an Internet browser.
  • Page 72: Update Mobile Hotspot Software And Firmware

    Telstra Wi-Fi 4GX Advanced III Click the About link. Update Mobile Hotspot Software and Firmware The hotspot automatically checks for new software or firmware updates once a week. If an update becomes available, the hotspot displays an alert. Open the alert and click the Download button.
  • Page 73 Telstra Wi-Fi 4GX Advanced III  To update software from the touch screen: To wake up the device, press the Power key. Tap the Home ( ) button. Telstra 100% WI-FI: TPPW4G_0D23 PWD: 83914893 3.4GB (43%) used of 8.0 GB 22 days left Estimated data.
  • Page 74 Telstra Wi-Fi 4GX Advanced III If an update is available, tap the Start Download button. The update downloads. Tap the Update now button to install the update. After the update install completes, the hotspot reboots.  To update software from the hotspot web page: From a computer or wireless device that is connected to your network, launch an Internet browser.
  • Page 75 Telstra Wi-Fi 4GX Advanced III Use Your Mobile Hotspot...
  • Page 76: Chapter 3 Advanced Settings

    Advanced Settings This chapter provides information about how to configure various aspects of the hotspot such as Wi-Fi settings, WAN settings, and router settings. The chapter covers the following topics: • Back Up and Restore Hotspot Settings • Manage Wi-Fi Network Options •...
  • Page 77: Back Up And Restore Hotspot Settings

    Telstra Wi-Fi 4GX Advanced III Back Up and Restore Hotspot Settings You can back up and restore hotspot settings. Backing up and restoring is useful if you use more than one device and you want the same settings on all of your devices. You can also save your settings before resetting to factory defaults or changing the settings.
  • Page 78: Manage Wi-Fi Network Options

    Telstra Wi-Fi 4GX Advanced III The default password is admin. The password is case-sensitive. The Home page displays. Select Settings > General > Software and Reset. In the Restore Settings section, click the Browse button. Navigate to the location where the export.cfg file is stored. By default, hotspot setting files are saved to your Downloads folder.
  • Page 79: Enable Sim Security

    Telstra Wi-Fi 4GX Advanced III Enter the administrator login password. The default password is admin. The password is case-sensitive. The Home page displays. Select Wi-Fi > Options. Set the Wi-Fi options: • Channel. The Wi-Fi channel being used. Best practice is to set the channel to Auto. The hotspot chooses the channel that provides the least interference.
  • Page 80: Configure Mobile Broadband

    Telstra Wi-Fi 4GX Advanced III Enter the administrator login password. The default password is admin. The password is case-sensitive. The Home page displays. Select Settings > Network > SIM Security. Click the Activate button. Enter your PIN and click the Submit button. If you enter an incorrect PIN three times, the SIM is blocked.
  • Page 81: Enable Port Forwarding

    Telstra Wi-Fi 4GX Advanced III Select Settings > Network > Status Details. Enable Port Forwarding If your computer is hosting a server, you can enable port forwarding so that other users can access the server.  To enable port forwarding: From a computer or wireless device that is connected to your network, launch an Internet browser.
  • Page 82: Enable Port Filtering

    Telstra Wi-Fi 4GX Advanced III Select Settings > Router > Port Forwarding. Select the Enable radio button. The Port Forwarding list displays. Incoming traffic is forwarded to specific ports and devices on your network using their local IP addresses. Note: Port forwarding creates a security risk.
  • Page 83: Enable Ip Pass Through Mode

    Telstra Wi-Fi 4GX Advanced III The default password is admin. The password is case-sensitive. The Home page displays. Select Settings > Router > Port Filtering. The Port Filtering page displays. From the Port Filtering list, select one of the following: •...
  • Page 84: Enable Vpn Pass Through

    Telstra Wi-Fi 4GX Advanced III Note: This feature is available to Windows computer users. If you are a Mac user, do not enable this option because you will be unable to access your device.  To enable IP pass through mode: From a computer or wireless device that is connected to your network, launch an Internet browser.
  • Page 85: Configure Apn Details

    Telstra Wi-Fi 4GX Advanced III  To enable VPN pass through: From a computer or wireless device that is connected to your network, launch an Internet browser. Enter http://m.home or http://192.168.1.1. A login page displays. Enter the administrator login password. The default password is admin.
  • Page 86 Telstra Wi-Fi 4GX Advanced III  To add an APN for another network: From a computer or wireless device that is connected to your network, launch an Internet browser. Enter http://m.home or http://192.168.1.1. A login page displays. Enter the administrator login password. The default password is admin.
  • Page 87 Telstra Wi-Fi 4GX Advanced III Change the PDP roaming protocol, if necessary: • None • IPV4 • IPV6 • IPV4V6 Note: PDP roaming protocol is the IP protocol used while you are roaming (for example when you are traveling and the roaming network does not support IPv6).
  • Page 88: Enable Dmz

    Telstra Wi-Fi 4GX Advanced III Enter http://m.home or http://192.168.1.1. A login page displays. Enter the administrator login password. The default password is admin. The password is case-sensitive. The Home page displays. Select Settings > Network > APN. The APN page displays. Click the Details button.
  • Page 89: Set Lan Options

    Telstra Wi-Fi 4GX Advanced III Select Settings > Router > Basic. In the DMZ section, select the On radio button next to DMZ Enabled. In the DMZ Address field, enter the IP address of the computer to which you want all data sent.
  • Page 90 Telstra Wi-Fi 4GX Advanced III Enter the administrator login password. The default password is admin. The password is case-sensitive. The Home page displays. Select Settings > Router > Basic. In the LAN section, enter the appropriate details. If the DHCP server is enabled, it automatically assigns an IP address to each device on the network and manages its configuration information.
  • Page 91: Chapter 4 Frequently Asked Questions

    Frequently Asked Questions This chapter provides answers to questions you might have about your hotspot. (Also see Chapter 5, Troubleshooting.) The chapter covers the following topics: • Why can’t I connect a device to the hotspot? • Why can’t I access the Internet? •...
  • Page 92: Why Can't I Connect A Device To The Hotspot

    Telstra Wi-Fi 4GX Advanced III Why can’t I connect a device to the hotspot? If you are experiencing problems connecting to the hotspot, try the following suggestions: • Turn off your device and take the battery out, wait 10 seconds, put the battery back in, and turn your device on.
  • Page 93: Why Is The Download Or Upload Speed Slow

    Telstra Wi-Fi 4GX Advanced III Why is the download or upload speed slow? Data transfer speed depends on signal strength and interfering radio sources like electrical generators or other hotspot Wi-Fi devices. Review the following possibilities: • Check your signal strength and network type (for example, LTE 4G is generally faster than 3G).
  • Page 94 Telstra Wi-Fi 4GX Advanced III Tap the Home ( ) button. Telstra 100% WI-FI: TPPW4G_0D23 PWD: 83914893 3.4GB (43%) used of 8.0 GB 22 days left Estimated data. Check My Account. Tap the Settings button. Tap the More button. Tap the Factory Reset > button. Frequently Asked Questions...
  • Page 95: How Do I Disconnect From The Mobile Broadband Network

    Telstra Wi-Fi 4GX Advanced III Tap the Yes button. Tap the Begin Reset button. A factory reset takes about one minute. After the device resets, reconnect Wi-Fi devices. How do I disconnect from the mobile broadband network?  To disconnect from the network from the hotspot web page: From a computer or wireless device that is connected to your network, launch an Internet browser.
  • Page 96: Why Doesn't The Connect / Disconnect Button Appear

    Telstra Wi-Fi 4GX Advanced III Your hotspot is disconnected from the network. Why doesn’t the Connect / Disconnect button appear on the hotspot web page? You can use the Connect / Disconnect button only when you are logged in as an administrator.
  • Page 97: How Can I Extend The Life Of The Battery

    Telstra Wi-Fi 4GX Advanced III How can I extend the life of the battery? For information about extending the life of the battery, see Extend Battery Life on page 45. How do I turn the hotspot off? Press and hold the Power key for a few seconds. How do I find out how many users are connected to my hotspot’s Wi-Fi networks? The number on the Wi-Fi icon on the hotspot’s touch screen is the number of users (or...
  • Page 98: How Do I Find A Device's Mac Address

    Telstra Wi-Fi 4GX Advanced III Select Command Prompt. At the command prompt, enter ipconfig and press the Enter key. Write down the IP address for the entry that relates to the wireless network connection. The IP address might be listed under IPv4 Address or something similar. ...
  • Page 99: Where Can I Find More Information

    • The Quick Start Guide that came with your mobile hotspot. • Visit support.netgear.com, click the Support for Home Products link, search for your network service provider, and select your hotspot from the list of products to do the following:...
  • Page 100: Chapter 5 Troubleshooting

    Troubleshooting This chapter provides suggestions for troubleshooting problems that might arise when you are using your mobile hotspot. The chapter covers the following topics: • The Wi-Fi network name does not appear in the list of networks • The No Signal icon displays on either the touch screen or the hotspot web page •...
  • Page 101: The Wi-Fi Network Name Does Not Appear In The List Of Networks

    Telstra Wi-Fi 4GX Advanced III The Wi-Fi network name does not appear in the list of networks If you do not see the hotspot’s Wi-Fi networks from your Wi-Fi-enabled device, try these suggestions: • Refresh the list of networks. • If the touch screen is dark, the Wi-Fi radio might be asleep.
  • Page 102: The Hotspot Does Not Connect To Your Service Provider's Network

    Telstra Wi-Fi 4GX Advanced III The hotspot does not connect to your service provider’s network If your hotspot does not connect to your service provider’s mobile broadband network, try the following suggestions: • Make sure that your micro SIM account is active. To check micro SIM status, contact your Internet service provider.
  • Page 103 Telstra Wi-Fi 4GX Advanced III If you reset the hotspot, all of your customizations are lost. If you want to keep them, save them before doing the reset and restore them afterward. See Back Up and Restore Hotspot Settings on page 72. Note: When you reset the hotspot, any currently connected devices lose access and must be reconnected after the hotspot restarts.
  • Page 104: View Alerts

    Telstra Wi-Fi 4GX Advanced III Tap the Factory Reset > button. Tap the Yes button. Tap the Begin Reset button. A factory reset takes about one minute. After the device resets, reconnect Wi-Fi devices. View Alerts Your mobile hotspot displays alerts to advise you of device status changes. SIM Not Installed Ensure that the micro SIM card is installed correctly.
  • Page 105: Sim Locked

    Telstra Wi-Fi 4GX Advanced III SIM Locked  To unlock the micro SIM card from the hotspot web page: Contact Telstra customer service for the PIN to unlock the micro SIM card. From a computer or wireless device that is connected to your network, launch an Internet browser.
  • Page 106 Telstra Wi-Fi 4GX Advanced III Table 4. Connection alerts (continued) Alert Description Unknown PDP address or type User authentication failed Activation rejected by GGSN Service Option not supported Service Option not subscribed Service Option temporarily out of order Regular deactivation QoS not accepted Network failure Reactivation required...
  • Page 107 Telstra Wi-Fi 4GX Advanced III Table 4. Connection alerts (continued) Alert Description Invalid Field SNDCP Failure RAB Setup Failure No GPRS Context PDP Establish Max Timeout PDP Activate Max Timeout PDP Modify Max Timeout PDP Inactivate Max Timeout PDP Lower layer Error PDP Duplicate UE RAT Change Troubleshooting...
  • Page 108: Appendix A Specifications

    Specifications This appendix covers the following topics: • Mechanical Specifications • Environmental Specifications • Supported RF Bands...
  • Page 109: Mechanical Specifications

    Telstra Wi-Fi 4GX Advanced III Mechanical Specifications Table 5. Physical dimensions Parameter Dimension Weight 132 g (4.66 oz) Length 112 mm (4.41 in.) Width 69 mm (2.7 in.) Thickness 15 mm (.59 in.) Environmental Specifications Table 6. Recommended operating and storage temperatures Environment Temperature Operating temperature...
  • Page 110: Appendix B Tips And Safety Guidelines For Lithium-Ion Batteries

    Tips and Safety Guidelines for Lithium-Ion Batteries Battery Tips • Charge batteries in a room-temperature environment, which is generally between 68° F and 79° F (20° C and 26° C). Charging may be temporarily disabled if the battery temperature exceeds 113° F (60° C). •...
  • Page 111: Appropriate Batteries And Chargers

    Appropriate Batteries and Chargers • Use only approved batteries in the device. Only purchase products and accessories recommended by NETGEAR or your carrier. Use of unapproved batteries, products, or accessories will void your warranty. • Do not use incompatible batteries and chargers. Some websites and second-hand dealers, not associated with reputable manufacturers and carriers, may sell incompatible or even counterfeit batteries and chargers.
  • Page 112 Telstra Wi-Fi 4GX Advanced III Tips and Safety Guidelines for Lithium-Ion Batteries...

Table of Contents