Error Messages - Brother MFC-3360C User Manual

Error messages

As with any sophisticated office product, errors may occur. If this happens, your machine identifies
the error and shows an error message. The most common error messages are shown below.
You can correct most errors by yourself. If you need more help, the Brother Solutions Center offers
latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com.
Error Message Cause
BT Call Sign is set to ON. You
BT Call Sign
cannot change the Receive Mode
On
from Manual to another mode.
(For UK only)
The machine has a mechanical
Change Unable XX
problem.
Clean Unable XX
—OR—
A foreign objects such as a clip or
ripped paper is in the machine.
Poor phone line quality caused a
Comm.Error
communication error.
The Upper Jam Clear Cover is not
Cover Open
closed completely.
Close all covers
The ink cartridge cover is not
closed completely.
Data Remaining Print data is left in the machine's
memory.
Print data is left in the machine's
memory. The USB cable was
unplugged while the computer was
sending the data to the machine.
The other person or other person's
Disconnected
fax machine stopped the call.
The document was not inserted or
Document Jam
fed properly, or the document
scanned from the ADF was too
long.
The panel cover is open.
High Temperature The print head is too warm.
Troubleshooting and Routine Maintenance
Action
Set BT Call Sign to OFF. (See BT Call Sign (For
U.K. only) on page 34.)
Open the Upper Clear Jam Cover and remove
any foreign objects inside the machine. If the
error message continues, see Transferring your
faxes or Fax Journal report on page 81 before
disconnecting the machine so you will not lose
any important messages. Then, disconnect the
machine from the power for several minutes and
then reconnect it.
Try sending the fax again or try connecting the
machine to another telephone line. If the
problem continues, call the telephone company
and ask them to check your phone line.
Open the Upper Jam Clear Cover and then close
it again.
Firmly close the ink cartridge cover until it clicks.
Re-start printing from your computer.
Press Stop/Exit. The machine will cancel the
job and clear it from the memory. Try to print
again.
Try to send or receive again.
See Using the ADF on page 6.
See Document jam on page 82.
Close the panel cover and press Stop/Exit.
Allow the machine to cool down.
B
79