Migration; Error Handling - Avaya 1100 Series Installation Manual

3.1.1 Migration

Once the BCM comes online, Element Manager will display an interface for the administrator to enter the TFTP IP (IP
Office IP) information prior to migrating the firmware. It will also display a Migrate Now button under the Migrate Sets
to IPO tab.
· Important:
If the BCM is acting as the DHCP server, switch off the DHCP in BCM. Conversely, keep the IPO ready, up, and
running. Switch on the DHCP of the IPO if the IPO is to act as the DHCP server.
Once you have entered the TFTP IP information and you are ready to proceed, navigate to the Migrate Sets to IPO tab
in Element Manager and click Migrate Now.
From this point, you must consider two distinct cases relevant to terminal types. These cases are outlined below. Pay
attention to their configurations and use an appropriate procedure based on your terminal type.
Case 1: The IP addresses of BCM and IPO are the same
Immediately after pressing Migrate Now, a popup displays "Disconnect the BCM in next couple of seconds and connect
IPO immediately. This should happen within 1 minute." Immediately (within one minute) disconnect the BCM and connect
the up-and-running IPO to the network.
If you were unable to disconnect/connect each system within the required timeframe, or if some or all of the sets are still
not migrated, perform one of the following actions:
· Reboot the sets which have not migrated.
· Power off/on the PoE to which the sets are connected.
Case 2: The IP addresses of BCM and IPO are different
No time window applies. The BCM and IPO can both be connected to the Network at the same time. After you select
Migrate, the upgrade process depends on your configuration.

3.1.2 Error Handling

If you encounter incomplete or partial migration (few sets do not get migrated to IPO, but some do), you can be
experiencing a BCM-IPO swapping timing issue.
Either:
· Reboot the sets which have not migrated.
· Power off/on the PoE to which the sets are connected.
1100/1200 Series Phone Installation
IP Office Release 9.0
Page 26
Issue 05a (17 January 2014)