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10. Voicemail Reference Guide
Setting Up Your New Voicemail Box
The first time you access your voicemail box, you will be
asked to create a PIN, record your name, and record a
greeting. Follow the prompts from the tutorial you will hear.
Change your PIN
First, you will be prompted to create your voicemail PIN. It
can be between 4 and 6 digits long, not sequential numbers
or repeating numbers. After entering your new PIN, you will
be asked to con_rm the PIN by re-entering it.
Record a Name
You will then be prompted to record your name. Once you
have recorded your name, it is played back to you and you
are provided with options to keep it or re-record it.
Press 1 to change your recorded name.
Press # to keep your recorded name.
Record a Greeting
Lastly, you will be prompted to record a personal greeting.
Once you have recorded your greeting, it will be played back
to you and you are provided with options to keep it or re-
record it.
Press 1 to record a personal greeting. Record your
personal greeting.
Press 1 to change your greeting.
Press # to keep your greeting.
Re-record your Greeting After Initialization
1. Access your voicemail box.
2. Press 3 to work with your greetings.
3. Press 1 to set up a personal greeting. You will hear your
current greeting.
1. Press 1 to re-record your personal greeting.
2. 5. Press 3 to save your new greeting.
Accessing Voicemail
From Your Desk Phone
1. Press the Voicemail or Messages button (alternatively, dial
*98).
2. Enter your voicemail PIN.
From Another Phone
1. Dial your desk phone number.
2. Press * when you hear your personal voicemail greeting.
3. Enter your voicemail PIN.
Accessing the Messaging Service Center
1. Dial (602) 445-7770.
2. Enter your 10-digit phone number followed by the # key.
3. Enter your voicemail PIN followed by the # key.
phoneware aastra user guide
Message Playback Options
Options active during playback of a message
1 REPEAT the message from the beginning
11 Return to the previous message
2 SAVE (or mark as new if saved message)
3 DELETE the message
4 REPLY to the message
5 SEND A COPY of the message to another user
6 Increases the volume of a message
66 To hear details (number, timestamp) of a message
7 Slows the playback of a message. Or To HEAR CALLER
INFORMATION (number, timestamp), if pressed after message
playback
77 Skips BACKWARD 5 seconds within the message
8 Pauses & resumes playback of a message up to 20 seconds
9 Speeds the playback of a message
99 Skips FORWARD 5 seconds within the message
* Return to the previous menu
# Skip to the next message during playback of a message
body. Also skips to message body if pressed during the message
header .Message keeps current new/saved status
0 Helpful Hints
Voicemail Time-Saver Settings
To Turn ON Autoplay (go directly to NEW messages,
bypasses main menu; New messages will
automatically be saved after you've listened to
them)
1. Access your voicemail box, 4, 2, 1.
To Turn ON Skip Pin Feature (do not require
password when checking messages from your office
phone)
1. Access your voicemail box, 4, 3, 3.
version 2014.08.15
page 11 of 12
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