HP ProDesk 480 G3 MT Maintenance And Service Manual
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HP ProDesk 480 G3 MT Maintenance And Service Manual

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Maintenance and Service Guide
HP ProDesk 400 G3 MT Business PC
HP ProDesk 480 G3 MT Business PC
HP ProDesk 490 G3 MT Business PC

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Summary of Contents for HP ProDesk 480 G3 MT

  • Page 1 Maintenance and Service Guide HP ProDesk 400 G3 MT Business PC HP ProDesk 480 G3 MT Business PC HP ProDesk 490 G3 MT Business PC...
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions of Intel, Celeron, and Pentium are trademarks of Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product features ............................1 Standard configuration features ........................... 1 ProDesk 400 ................................2 Front panel components ........................2 Rear panel components ........................3 ProDesk 480 ................................4 Front panel components ........................4 Rear panel components ........................5 ProDesk 490 ................................
  • Page 6 Tools and software Requirements ....................19 Screws ............................... 20 Cables and connectors ........................20 Hard Drives ............................20 Lithium coin cell battery ........................20 SATA hard drives ..............................21 SATA hard drive cables ............................21 SATA data cable ..........................21 SMART ATA drives ..............................
  • Page 7 Fan ..................................60 Power supply ............................... 61 System board ............................... 63 HP ProDesk 400 G3 system board callouts ..................63 HP ProDesk 480 G3 system board callouts ..................65 HP ProDesk 490 G3 system board callouts ..................66 5 Computer Setup (F10) Utility ........................67 Computer Setup (F10) Utilities ..........................
  • Page 8 Creating recovery media ......................... 126 Creating recovery media using HP Recovery Manager (select models only) ....126 Creating recovery discs with HP Recovery Disc Creator (select models only) ..... 127 Creating recovery discs ................127 Backing up your information ..................128 System Restore ..........................

  • Page 9: Product Features

    Several well-known vulnerabilities exist when a computer is in the Sleep state. To prevent an unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you always initiate Hibernation instead of Sleep anytime the computer will be out of your physical possession.

  • Page 10: Prodesk 400

    ProDesk 400 Front panel components Drive configuration may vary by model. Some models have a bezel blank covering the optical drive bay. Slim Optical Drive (optional) Hard Drive Activity Light Dual-State Power Button USB 3.0 Ports (blue) Microphone Connector Headphone Connector SD Card Reader (optional) NOTE: The Power On Light is normally white when the power is on.

  • Page 11: Rear Panel Components

    An optional second serial port and an optional parallel port are available from HP. If using a USB keyboard, HP recommends connecting the keyboard to one of the USB 2.0 ports with the wake from S4/S5 feature. The wake from S4/S5 feature is also supported on the PS/2 connectors if enabled in BIOS F10 Setup.

  • Page 12: Prodesk 480

    ProDesk 480 Front panel components Drive configuration may vary by model. Some models have a bezel blank covering the optical drive bay. Slim Optical Drive (optional) Hard Drive Activity Light Dual-State Power Button USB 3.0 Ports (blue) Microphone Connector Headphone Connector SD Card Reader (optional) NOTE: The Power On Light is normally white when the power is on.

  • Page 13: Rear Panel Components

    An optional second serial port and an optional parallel port are available from HP. If using a USB keyboard, HP recommends connecting the keyboard to one of the USB 2.0 ports with the wake from S4/S5 feature. The wake from S4/S5 feature is also supported on the PS/2 connectors if enabled in BIOS F10 Setup.

  • Page 14: Prodesk 490

    ProDesk 490 Front panel components Drive configuration may vary by model. Some models have a bezel blank covering the optical drive bay. Slim Optical Drive (optional) Hard Drive Activity Light Dual-State Power Button USB 3.0 Ports (blue) Microphone Connector Headphone Connector SD Card Reader (optional) NOTE: The Power On Light is normally white when the power is on.

  • Page 15: Rear Panel Components

    If using a USB keyboard, HP recommends connecting the keyboard to one of the USB 2.0 ports with the wake from S4/S5 feature. The wake from S4/S5 feature is also supported on the PS/2 connectors if enabled in BIOS F10 Setup.

  • Page 16: Serial Number Location

    Serial number location Each computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these numbers available for use when contacting customer service for assistance. Chapter 1 Product features...

  • Page 17: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components Item...
  • Page 18 Item Description 16-GB 8-GB 4-GB Power supply 300W, Active PFC 300W, Energy Star 5.0 300W, standard 180W, Active PFC 180W, Energy Star 5.0 180W, Energy Star 6.0 180W, standard System board (includes replacement thermal material) Processor (includes replacement thermal material) Intel Core i7-6700 processor Intel Core i5-6600 processor Intel Core i5-6500 processor...

  • Page 19: Misc Parts

    Misc parts Item Description Speaker Power switch Fan sink (includes replacement thermal material) Chassis fan Front I/O assembly SATA cable DisplayPort connector module PCIe adapter – WLAN module (includes cable) WLAN modules Misc parts...
  • Page 20 Removable frame carrier (installs in optical drive bay; includes adapter for 2.5-inch hard drives) Mouse PS2, optical USB, optical USB, laser Washable HP USB Hardened Mouse (India only) HP USB Antimicrobial Mouse (People’s Republic of China) Keyboard HP Conferencing PS/2 slim USB slim HP USB Essential Keyboard Unbranded...

  • Page 21: Cables

    SATA data cable, 254 mm DisplayPort cable Adapters PCIe to M.2, with full pro bracket HP DisplayPort to DVI-D adapter HP DisplayPort to HDMI 4k adapter DisplayPort to VGA adapter USB to serial adapter DVI-I to VGA adapter DVI cable...

  • Page 22: Drives

    Drives Description Hard drives 2 TB, 7200 rpm, 3.5 inch 1 TB, hybrid SSD, 2.5-inch 1 TB, 7200 rpm, 3.5 inch 500 GB, 7200 rpm, 2.5 inch, self-encrypting (SED) 500 GB, hybrid SSD, 2.5 inch 500 GB, 7200 rpm, 3.5 inch 500 GB, 5400 rpm, FIPS140-2, 2.5 inch Solid-state drives (SSDs) 512 GB Solid-state Drive (SSD), 2280 PCIe, NVMe...

  • Page 23: Routine Care, Sata Drive Guidelines, And Disassembly Preparation

    Routine care, SATA drive guidelines, and disassembly preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.

  • Page 24: Preventing Electrostatic Damage To Equipment

    Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories. ● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes. Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.

  • Page 25: Recommended Materials And Equipment

    Recommended materials and equipment Materials and equipment that are recommended for use in preventing static electricity include: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ● Conductive bins and other assembly or soldering aids ● Conductive foam ● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance ●...

  • Page 26: Routine Care

    Never cover the ventilation slots on the monitor with any type of material. ● ● Install or enable power management functions of the operating system or other software, including sleep states. Routine care General cleaning safety precautions Never use solvents or flammable solutions to clean the computer. Never immerse any parts in water or cleaning solutions;...

  • Page 27: Cleaning The Monitor

    ● If you remove a key, use a specially designed key puller to prevent damage to the keys. This tool is available through many electronic supply outlets. CAUTION: Never remove a wide leveled key (like the space bar) from the keyboard. If these keys are improperly removed or installed, the keyboard may not function properly.

  • Page 28: Screws

    The screws used in the computer are not interchangeable. They may have standard or metric threads and may be of different lengths. If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.

  • Page 29: Sata Hard Drives

    6.0 Gb/s SATA hard drive cables SATA data cable Always use an HP approved SATA 6.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 6.0 Gb/s hard drives.
  • Page 30 Some flat ribbon cables come prefolded. Never change the folds on these cables. ● ● Do not bend any cable sharply. A sharp bend can break the internal wires. ● Never bend a SATA data cable tighter than a 30 mm (1.18 in) radius. ●...

  • Page 31: Removal And Replacement Procedures: Microtower

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly.

  • Page 32: Access Panel

    Access panel To access internal components, you must remove the access panel: Prepare the computer for disassembly (Preparation for disassembly on page 23). Loosen the thumbscrew on the rear of the computer (1), and then slide the panel back (2) and lift if off the computer (3).

  • Page 33: Front Bezel

    Front bezel Description Front bezel for use in all countries and regions except for the People’s Republic of China Front bezel for use in the People’s Republic of China Prepare the computer for disassembly (Preparation for disassembly on page 23). Remove the access panel (Access panel on page Lift up the three tabs on the side of the bezel (1), and then rotate the bezel off the chassis (2).

  • Page 34: Optical Drive Bezel Blank

    Optical drive bezel blank On some models, there is a bezel blank covering the slim optical drive bay. Remove the bezel blank before installing an optical drive. To remove the bezel blank: Remove the access panel (Access panel on page Remove the front bezel (Front bezel on page To remove the bezel blank, press upward on the bottom tab and press downward on the top tab on the...

  • Page 35: Memory

    Memory Description 16-GB, PC4-17000 8-GB, PC4-17000 4-GB, PC4-17000 The computer comes with double data rate 3 synchronous dynamic random access memory (DDR4-SDRAM) dual inline memory modules (DIMMs). DIMMs (ProDesk 400 and 480 models) The memory sockets on the system board can be populated with up to two industry-standard DIMMs.

  • Page 36: Populating Dimm Sockets (Prodesk 400 And Prodesk 480)

    Populating DIMM sockets (ProDesk 400 and ProDesk 480) There are two DIMM sockets on the system board, with one socket per channel. The sockets are labeled DIMM1 and DIMM3. Socket DIMM1 operates in memory channel B. Socket DIMM3 operates in memory channel The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the DIMMs are installed.

  • Page 37: Populating Dimm Sockets (Prodesk 490)

    Populating DIMM sockets (ProDesk 490) There are four DIMM sockets on the system board, with two sockets per channel. The sockets are labeled DIMM1, DIMM2, DIMM3, and DIMM4. Sockets DIMM1 and DIMM2 operate in memory channel B. Sockets DIMM3 and DIMM4 operate in memory channel A. The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the DIMMs are installed.
  • Page 38 Open both latches of the memory module socket (1), and insert the memory module into the socket (2). NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. For maximum performance, populate the sockets so that the memory capacity is spread as equally as possible between Channel A and Channel B.

  • Page 39: Expansion Cards

    Expansion cards Description Nvidia GeForce GT730 DP PCIe x8 graphics card, 2 GB Nvidia GeForce GT720 DP PCIe x8 graphics card, 2 GB AMD R9 350 2 GB graphics card (DDR5, PCIe x16) Intel PRO/1000 single port GbE, NIC PCI adapter – WLAN module Printer port, PCI card Serial port, PCI card (ProDesk 400) The computer has three PCI Express x1 expansion sockets and one PCI Express x16 expansion...
  • Page 40 Locate the correct vacant expansion socket on the system board and the corresponding expansion slot on the back of the computer chassis. Before installing an expansion card, remove the expansion slot cover or the existing expansion card. NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card.
  • Page 41 If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket. Lift the card straight up then away from the inside of the chassis to remove it. Be sure not to scrape the card against other components.

  • Page 42: Drives

    Press the expansion card retention latch against the back of the chassis (1) and slide it down (2) so that the tabs on the back of the latch slide into the notches on the chassis and then replace the screw that secures the latch (3).
  • Page 43 Description 256 GB Solid-state Drive (SSD) 256 GB Solid-state Drive (SSD), 3D NAND 256 GB Solid-state Drive (SSD), 2280 PCIe, NVMe 180 GB Solid-state Drive (SSD) 180 GB Solid-state Drive (SSD), OPAL 2.0, MLC 128 GB Solid-state Drive (SSD), self-encrypting (SED) 128 GB Solid-state Drive (SSD) 128 GB Solid-state Drive (SSD), 3D NAND 128 GB Solid-state Drive (SSD), 2280 PCIe, NVMe...
  • Page 44 HP has provided four extra 6-32 hard drive mounting screws installed on the front of the chassis behind ● the bezel (1). The mounting screws are required for 3.5-inch and 2.5-inch hard drives installed in the hard drive bays. If you are replacing a drive, remove the mounting screws from the old drive and install them in the new drive.

  • Page 45: System Board Connections (Prodesk 400)

    System board connections (ProDesk 400) Refer to the following illustration and table to identify the system board connectors for your model. System Board Connector System Board Label Color Component PCI Express x1 X1PCIEXP3 black Expansion Card PCI Express x1 X1PCIEXP2 black Expansion Card PCI Express x1...

  • Page 46: System Board Connections (Prodesk 480)

    System board connections (ProDesk 480) Refer to the following illustration and table to identify the system board connectors for your model. System Board Connector System Board Label Color Component PCI1 white Expansion Card PCI Express x1 X1PCIEXP2 black Expansion Card PCI Express x1 X1PCIEXP1 black...

  • Page 47: System Board Connections (Prodesk 490)

    System board connections (ProDesk 490) Refer to the following illustration and table to identify the system board connectors for your model. System Board Connector System Board Label Color Component PCI Express x16 downshifted to X4PCIEXP white Expansion Card a x4 PCI Express x1 X1PCIEXP2 black...

  • Page 48: Drive Positions

    Drive positions NOTE: System board appearance may vary. 9.5-mm slim optical drive bay 3.5-inch internal hard drive bay 2.5-inch internal hard drive bay 3.5-inch internal hard drive bay NOTE: The drive configuration on your computer may be different than the drive configuration shown above. NOTE: The upper hard drive bay can contain either a 3.5-inch hard drive or a 2.5-inch hard drive, but not both.

  • Page 49: Removing A 9.5-Mm Slim Optical Drive

    Removing a 9.5-mm slim optical drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. Prepare the computer for disassembly (Preparation for disassembly on page Remove the access panel (Access panel on page Remove the front bezel (Front bezel on page Disconnect the power cable and data cable from the back of the optical drive.
  • Page 50 Align the small pin on the release latch with the small hole on the side of the drive and press the latch firmly onto the drive. Slide the optical drive through the front bezel (1) all the way into the bay so that the green latch locks onto the chassis frame (2).

  • Page 51: Removing A 3.5-Inch Hard Drive

    Removing a 3.5-inch hard drive NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. Prepare the computer for disassembly (Preparation for disassembly on page Remove the access panel (Access panel on page...

  • Page 52: Installing A 3.5-Inch Hard Drive

    Connect the data cable (3) and power cable (4) to the rear of the hard drive. NOTE: HP has supplied four extra 6-32 mounting screws on the front of the chassis behind the bezel. Refer to Drives on page 34 for an illustration of the location of the extra mounting screws.

  • Page 53: Removing A 2.5-Inch Hard Drive

    Removing a 2.5-inch hard drive NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. Prepare the computer for disassembly (Preparation for disassembly on page Remove the access panel (Access panel on page...

  • Page 54: Installing A 2.5-Inch Hard Drive

    Connect the data cable (3) and power cable (4) to the rear of the hard drive. NOTE: HP has supplied four extra 6-32 mounting screws on the front of the chassis behind the bezel. Refer to Drives on page 34 for an illustration of the location of the extra mounting screws.

  • Page 55: Wlan Module

    WLAN module WLAN modules can be installed using a PCI expansion card adapter. First install the WLAN module into the expansion card adapter, and then install the expansion card into the computer. Description Broadcom BCM943228Z 802.11n Bluetooth Broadcom 802.11n, M.2 Bluetooth, Indonesia Intel 7265 802.11AC Bluetooth Intel 3165 802.11AC M.2 Bluetooth To remove the WLAN module:...

  • Page 56: Rtc Battery

    The lithium battery is only used when the computer is NOT connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/recycle.
  • Page 57 Type 2 To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery. When the battery pops up, lift it out (1). To insert the new battery, slide one edge of the replacement battery under the lip of the holder with the positive side up.

  • Page 58: Displayport Connector Module

    Reset the date and time, your passwords, and any special system setups using Computer Setup. Lock any security devices that were disengaged when the computer access panel was removed. DisplayPort connector module Prepare the computer for disassembly (Preparation for disassembly on page 23).

  • Page 59: Card Reader

    Card reader Description Card reader, USB 3.0 Card reader, USB 2.0 The card reader is attached to the front of the chassis. Prepare the computer for disassembly (Preparation for disassembly on page 23). Remove the access panel (Access panel on page 24).

  • Page 60: Front I/O Assembly

    Front I/O assembly Prepare the computer for disassembly (Preparation for disassembly on page 23). Remove the access panel (Access panel on page 24). Remove the front bezel (Front bezel on page 25). From the inside of the computer, disconnect the two front I/O cables from the following system board connectors: ●...
  • Page 61 From the front of the computer, remove the Torx T15 screw that secures the assembly to the chassis. Rotate the left side of the assembly away from the chassis, and then pull the assembly away from the chassis while threading the cables through the hole in the front of the chassis. To reinstall the assembly, reverse the removal procedure.

  • Page 62: Power Switch Assembly

    Power switch assembly Prepare the computer for disassembly (Preparation for disassembly on page 23). Remove the access panel (Access panel on page 24). Remove the front bezel (Front bezel on page 25). Disconnect the cable from the PB/LED system board connector. NOTE: System board layout may vary.
  • Page 63 From the front, pull the power switch away from the chassis while threading the wire though the hole in the chassis. To reinstall the power switch assembly, reverse the removal procedure. Power switch assembly...

  • Page 64: Fan Sink

    Fan sink Description Fan sink, standard Fan sink, BFR/PVC free WARNING! To reduce risk of personal injury from hot surfaces, allow the internal system components to cool before touching. NOTE: System board appearance may vary. Prepare the computer for disassembly (Preparation for disassembly on page 23).

  • Page 65: Processor

    Processor Description Intel Core i7-6700 processor Intel Core i5-6600 processor Intel Core i5-6500 processor Intel Core i3-6320 processor Intel Core i3-6300 processor Intel Core i3-6100 processor Intel Pentium G4520 processor Intel Pentium G4500 processor Intel Pentium G4400 processor Intel Celeron G3920 processor Intel Celeron G3900 processor Prepare the computer for disassembly (Preparation for disassembly on page...

  • Page 66: Speaker

    After installing a new processor onto the system board, update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support/files. Speaker...
  • Page 67 Slide the speaker to the right and remove it from the chassis (2). To replace the speaker, reverse the removal procedures. Speaker...

  • Page 68: Fan

    IMPORTANT: System fan only ships with select models. Most models do NOT include a system fan. On models without a fan, Mylar covers the inside of the fan grill on the rear of the computer. Prepare the computer for disassembly (Preparation for disassembly on page 23).

  • Page 69: Power Supply

    Power supply NOTE: System board appearance may vary. Description 300W, Active PFC 300W, Energy Star 5.0 300W, standard 180W, Active PFC 180W, Energy Star 5.0 180W, Energy Star 6.0 180W, standard Prepare the computer for disassembly (Preparation for disassembly on page 23).
  • Page 70 Power supply connectors connect to the drives as follows: P3 connector: primary hard drive ● ● P5 connector: primary optical drive ● P4 connector: secondary SATA drive From the inside of the chassis, press the power supply release button (1), slide the power supply toward the front of the computer, rotate slightly into the computer so the power supply clears the lip on the top of the chassis, and then lift the power supply out of the chassis (2).

  • Page 71: System Board

    NOTE: When replacing the system board, you must change the chassis serial number in the BIOS. HP ProDesk 400 G3 system board callouts NOTE: System board may not include heat sink.
  • Page 72 Sys Bd Label Color Component Sys Bd Label Color Component PWRCPU White Processor power SATA1 Light blue Optical Drive PROCESSOR Silver Processor SATA0 Dark blue Hard drive CPUFAN White Processor fan PSWD Green Clear system passwords XMM3 Black Memory module Black RTC battery XMM1...

  • Page 73: Hp Prodesk 480 G3 System Board Callouts

    HP ProDesk 480 G3 system board callouts Sys Bd Label Color Component Sys Bd Label Color Component PWRCPU White Processor power SATA0 Dark blue Hard drive Silver Processor PSWD Green Clear system passwords CPUFAN White Processor fan CMOS Yellow Reset CMOS...

  • Page 74: Hp Prodesk 490 G3 System Board Callouts

    HP ProDesk 490 G3 system board callouts Sys Bd Label Color Component Sys Bd Label Color Component PWRCPU White Processor power PSWD Green Clear system passwords Silver Processor SATA1 Light blue Optical Drive CPUFAN White Processor fan SATA0 Dark blue...

  • Page 75: Computer Setup (F10) Utility

    Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change settings from the defaults or restore the settings to default values. View the system configuration, including settings for processor, graphics, memory, audio, storage, ●...
  • Page 76 Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys to select the option you want, then press Enter. To return to the Computer Setup Utilities menu, press Esc. To apply and save changes, select Main > Save Changes and Exit. ●...

  • Page 77: Computer Setup-Main

    Integrated MAC Address System Diagnostics If the hard drive has the HP Advanced Diagnostics installed, the application will launch. If HP Advanced Diagnostics is not installed, then a basic version built into the BIOS will provide the capability to perform the following functions: ●...
  • Page 78 ● Update BIOS Using Local Media Lets you access files on either USB storage or the hard drive. The HP BIOS Update and Recovery application included in BIOS Softpaqs at www.hp.com will copy the BIOS file to the correct location on the hard drive or USB device.

  • Page 79: Computer Setup-Security

    Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 5-2 Computer Setup—Security Option Description Set up BIOS Lets you set and enable a BIOS administrator password, which includes the following privileges: Administrator Password ●...
  • Page 80 Table 5-2 Computer Setup—Security (continued) ● Data Recovery Policy Select ‘Automatic’ or ‘Manual’ to set data recovery policy. ‘Manual’ lets you select whether or not to execute recovery of a corrupted region if it is detected. Set Up BIOS Power-On Lets you set and enable a BIOS power-on password.

  • Page 81: Computer Setup-Advanced

    Table 5-2 Computer Setup—Security (continued) Default is ‘Unlock’. Cover Removal Sensor (Disabled/Notify user/Administrator password) Lets you disable the cover sensor or configure what action is taken if the computer cover was removed. Default is ‘Disabled’. NOTE: Notify user alerts the user with a POST error on the first boot after the sensor detects removal of the cover.
  • Page 82 Table 5-3 Computer Setup—Advanced (for advanced users) (continued) ● Legacy Boot Order Specify the order in which legacy boot sources (such as a network interface card, internal hard drive, USB optical drive, or internal optical drive) are checked for a bootable operating system image. Specify the order of attached hard drives.
  • Page 83 Table 5-3 Computer Setup—Advanced (for advanced users) (continued) Virtualization Technology for Directed I/O (VTd) (Intel only) Controls virtualization DMA remapping features of the chipset. Changing this setting requires turning the computer off and then back on. Default is disabled. PCI Express Slot x (enable/disable) Lets you disable individual expansion slots.
  • Page 84 Table 5-3 Computer Setup—Advanced (for advanced users) (continued) ● Serial port B ● SATA0 SATA1 ● ● SATA2 ● Front USB ports ● Rear USB ports ● Media card reader Restrict USB Devices Specify the following categories of USB devices to enable: ●...
  • Page 85 Table 5-3 Computer Setup—Advanced (for advanced users) (continued) S0 (On) = Solid white LED. S3 (Stand By)= 3 blinks at 1Hz (50% duty cycle) followed by a pause of 2 seconds (white LED) — repeated cycles of 3 blinks and a pause. S4 (Hibernation)= 4 blinks at 1Hz (50% duty cycle) followed by a pause of 2 seconds (white LED) —...

  • Page 86: Recovering The Configuration Settings

    Recovering the Configuration Settings This method of recovery requires that you first perform the Save to Removable Media command with the Computer Setup (F10) Utility before Restore is needed. (See Computer Setup–Main on page 69 in the Computer Setup—File table.) The Save to Removable Media option creates a file named HPSETUP.TXT on an inserted USB flash media device.

  • Page 87: Troubleshooting Without Diagnostics

    To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self- solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/go/ispe.

  • Page 88: Helpful Hints

    If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly: Be in front of your computer when you call. ● ● Write down the computer serial number, product ID number, and monitor serial number before calling. ●...

  • Page 89: Solving General Problems

    ● If you have installed an operating system other than the factory-installed operating system, check to be sure that it is supported on the system. ● If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded video on some models only) and a single monitor, the monitor must be plugged into the monitor connector on the source selected as the primary VGA adapter.
  • Page 90 In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock . A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store.
  • Page 91 Poor performance. Cause Solution Make sure the processor heat sink is installed properly. Hard drive is full. Transfer data from the hard drive to create more space on the hard drive. Low on memory. Add more memory. Hard drive fragmented. Defragment hard drive.
  • Page 92 Computer powered off automatically and the Power LED flashes red four times and then white two times. Cause Solution Processor thermal protection activated: Ensure that the computer air vents are not blocked and the processor cooling fan is running. A fan may be blocked or not turning. Open the access panel, press the power button, and see if the processor fan (or other system fan) spins.

  • Page 93: Solving Power Problems

    Solving power problems Common causes and solutions for power problems are listed in the following table. Power supply shuts down intermittently. Cause Solution If equipped with a voltage selector, voltage selector switch on Select the proper AC voltage using the selector switch. rear of computer chassis (some models) not switched to correct line voltage (115V or 230V).

  • Page 94: Solving Hard Drive Problems

    Solving hard drive problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. In Windows 7, click Start, click Computer, and right-click on a drive. Select Properties, and then select the Tools tab. Under Error-checking click Check Now. In Windows 8.1, on the Start screen type e, and then select File Explorer from the list of applications.
  • Page 95 Drive not found (identified). Cause Solution The device is attached to a SATA port that has been hidden in Run the Computer Setup utility and ensure Device Available is Computer Setup. selected for the device's SATA port in Advanced > Port Options. Drive responds slowly immediately after power-up.

  • Page 96: Solving Media Card Reader Problems

    Computer seems to be locked up. Cause Solution Program in use has stopped responding to commands. Use the task manager to close programs that do not respond. Attempt the normal Windows “Shut Down” procedure. If this fails, press the power button for four or more seconds to turn off the power.

  • Page 97: Solving Display Problems

    Do not know how to remove a media card correctly. Cause Solution The computer’s software is used to safely eject the card. In Windows 7, click Start, select Computer, right-click on the corresponding drive icon, and then select Eject. Pull the card out of the slot.
  • Page 98 (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Chapter 6 Troubleshooting without diagnostics...
  • Page 99 Blank screen and the power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video graphics error. For systems with a graphics card: Reseat the graphics card (if applicable).
  • Page 100 The picture is broken up, rolls, jitters, or flashes. Cause Solution The monitor connections may be incomplete or the monitor may Be sure the monitor cable is securely connected to the be incorrectly adjusted. computer. In a two-monitor system or if another monitor is in close proximity, be sure the monitors are not interfering with each other’s electromagnetic field by moving them apart.
  • Page 101 To download a SoftPaq that will assist you with the synchronization, go to the following Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/support Graphics card is not seated properly or is bad (some models). Reseat the graphics card. Replace the graphics card.

  • Page 102: Solving Audio Problems

    Certain typed symbols do not appear correct. Cause Solution In Windows 7, click Start, select All Programs, select Accessories, select System Tools, and then select Character Map. In Windows 8.1, on the Start screen, type ch, and then select Character Map from the list of applications. In Windows 10, type ch in the taskbar search box, and then select Character Map from the list of applications.
  • Page 103 Sound does not come out of the speaker or headphones. Cause Solution The application is set to use a different audio device than Some graphics cards support audio over the DisplayPort speakers. connection (if applicable), so multiple audio devices may be listed in Device Manager.

  • Page 104: Solving Printer Problems

    There is no sound or sound volume is too low. Cause Solution To access Device Manager in Windows 8.1, from the Start screen, type c, select Control Panel from the list of applications, and then select Device Manager. To access Device Manager in Windows 10, type device manager in the taskbar search box, and then select Device Manager from the list of applications.

  • Page 105: Solving Keyboard And Mouse Problems

    Printer prints garbled information. Cause Solution The cables may not be connected properly. Reconnect all cables. Printer memory may be overloaded. Reset the printer by turning it off for one minute, then turn it back Printer will not print. Cause Solution The printer may be out of paper.
  • Page 106 Mouse does not respond to movement or is too slow. Cause Solution Press the Ctrl keys at the same time (or press the Windows logo key) to display the Start menu. Use the arrow keys to select Shut Down and then press Enter.

  • Page 107: Solving Hardware Installation Problems

    Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non-plug and play device, you must reconfigure the computer after completing installation of the new hardware.

  • Page 108: Solving Network Problems

    DIMM1 or XMM1 must always be installed. DIMM1 must be installed before DIMM2, and DIMM3 must be installed before DIMM4 Replace third-party memory with HP memory. Replace the system board. Solving Network Problems Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling.
  • Page 109 Table 6-2 Solving Network Problems (continued) Network driver does not detect network controller. Cause Solution To access Device Manager in Windows 10, type device manager in the taskbar search box, and then select Device Manager from the list of applications. Incorrect network driver.
  • Page 110 Diagnostics reports a failure. Cause Solution The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. The cable is attached to the incorrect connector. Ensure that the cable is attached to the correct connector.

  • Page 111: Solving Memory Problems

    Management Engine (ME) settings). To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a memory module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.

  • Page 112: Solving Cd-Rom And Dvd Problems

    Memory is installed incorrectly or is bad. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Solving CD-ROM and DVD problems If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device.
  • Page 113 System will not boot from CD-ROM or DVD drive. Cause Solution Non-bootable CD in drive. Try a bootable CD in the drive. Boot order not correct. Run the Computer Setup utility and change boot sequence in Advanced > Boot Options. Drive not found (identified).
  • Page 114 Cannot eject compact disc (tray-load unit). Cause Solution Disc not properly seated in the drive. Turn off the computer and insert a thin metal rod into the emergency eject hole and push firmly. Slowly pull the tray out from the drive until the tray is fully extended, then remove the disc.

  • Page 115: Solving Usb Flash Drive Problems

    Solving USB flash drive problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table. USB flash drive is not seen as a drive letter in Windows. Cause Solution The drive letter after the last physical drive is not available. Change the default drive letter for the flash drive in Windows.

  • Page 116: Solving Front Panel Component Problems

    Solving front panel component problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected.
  • Page 117 Unable to connect to the Internet. Cause Solution In the Browsing history section on the General tab, click the Delete button. Select the Cookies check box and click the Delete button. Windows 8.1: From the Start screen, type c, and then select Control Panel from the list of applications.

  • Page 118: Solving Software Problems

    If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Computer will not continue and the HP logo does not display. Cause Solution ROM issue - POST error has occurred.

  • Page 119: Post Error Messages And Diagnostic Front Panel Leds And Audible Codes

    POST error messages and diagnostic front panel LEDs and audible codes This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition.
  • Page 120 Control panel message Description Recommended action RTC (real-time clock) battery may need to problem persists, replace the RTC battery. See be replaced. the Removal and Replacement section for instructions on installing a new battery. 008–Microcode Patch Error Processor is not supported by the BIOS. Upgrade BIOS to proper version.
  • Page 121 Run the Drive Protection erroneous error message.) System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) POST numeric codes and text messages 113...
  • Page 122 System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 309 – 30C: Hard Disk 3–6: SMART Hard Drive Hard drive is about to fail. (Some hard drives...
  • Page 123 Control panel message Description Recommended action Reconfigure card resources and/or run Computer Setup or Windows utilities. 419-Out of Memory Space for Option ROMs Recently added PCI expansion card contains an If a PCI expansion card was recently ▲ option ROM too large to download during POST. added, remove it to see if the problem remains.

  • Page 124: Interpreting System Validation Diagnostic Front Panel Leds And Audible Codes

    Control panel message Description Recommended action 90B-Fan Failure The system has detected that a cooling fan is Reseat fan. not operating correctly. Reseat fan cable. Replace fan. 90D-System Temperature Thermal shutdown occurred. The system BIOS Make sure system has proper airflow. has detected your machine was previously shut down to avoid overheating.
  • Page 125 Thermal System board Patterns of blink/beep codes are determined by using the following parameters: ● 1 second pause occurs after the last major blink. ● 2 second pause occurs after the last minor blink. ● Beep error code sequences occur for the first 5 iterations of the pattern and then stop. ●...

  • Page 126: Password Security And Resetting Cmos

    If you lose or forget the password when in stringent security mode, the system can only be reset by System Management Command. This is a way for HP Service and Support to provide a secure method to access the BIOS and command a password reset for a specifically identified unit under the direction of the owner. This scenario may not be covered under warranty.
  • Page 127 Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet. With the power cord disconnected, press the power button again to drain the system of any residual power.

  • Page 128: Clearing And Resetting The Bios

    Clearing and resetting the BIOS The CMOS button resets BIOS settings to default, but does not clear the passwords or affect any of the other Security settings. On Intel systems with advanced manageability features, the CMOS button will also partially unprovision AMT.

  • Page 129: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 130 Select your computer, and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want. 122 Chapter 9 Using HP PC Hardware Diagnostics (UEFI)

  • Page 131: 10 System Backup And Recovery

    Backing up, restoring, and recovering in Windows 8.1 or Windows 8 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.

  • Page 132: Using Reset When The System Is Not Responding

    For Windows 8, from the Start screen, type c, and then select Computer. NOTE: If the HP Recovery partition is not listed, or you cannot check for its presence, you must recover using the recovery media you created; see Recovery using the Windows recovery USB flash drive on page 124.

  • Page 133: Recovery Using Windows Operating System Media (Purchased Separately)

    Backing up, restoring, and recovering in Windows 7 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.

  • Page 134: Creating Recovery Media

    128. NOTE: HP recommends that you print the recovery procedures and save them for later use, in case of system instability. Creating recovery media After you successfully set up the computer, create recovery media. The media can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 135: Creating Recovery Discs With Hp Recovery Disc Creator (Select Models Only)

    Creating recovery discs with HP Recovery Disc Creator (select models only) HP Recovery Disc Creator is a software program that offers an alternative way to create recovery discs on select models. After you successfully set up the computer, you can create recovery discs using HP Recovery Disc Creator.

  • Page 136: Backing Up Your Information

    Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. Select Windows disk. From the drop-down menu, select the drive for burning the recovery media. Click the Create button to start the burning process. Label the disc after you create it, and store it in a secure place.

  • Page 137: System Recovery

    If you were not able to create system recovery DVDs or USB flash drive, you can order a recovery disc set from support. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.

  • Page 138: System Recovery When Windows Is Not Responding

    Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse. Press the power button to turn on the computer. As soon as you see the HP logo screen, repeatedly press the key on your keyboard until the Windows is Loading Files…...

  • Page 139: Using Hp Recovery Disc Operating System Discs (Select Models Only)

    Using HP Recovery Disc operating system discs (select models only) Use the steps provided in this section if you used HP Recovery Disc Creator to create a Windows 7 operating system DVD and a Driver Recovery DVD. If you created recovery media using...
  • Page 140 After the repair is completed: Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD. Follow the on-screen instructions to install the Hardware Enabling Drivers first, and then install Recommended Applications. 132 Chapter 10 System backup and recovery...

  • Page 141: Appendix A Power Cord Set Requirements

    Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.

  • Page 142: Country-Specific Requirements

    Country-specific requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...

  • Page 143: Appendix B Statement Of Volatility

    Download the latest BIOS (system ROM) from the HP website. Follow the instructions to flash the BIOS that are found on the website. Turn on the system, and while system is powering on, and after the HP splash screen, press the to enter BIOS setup screen.

  • Page 144: Appendix C Specifications

    Specifications Chassis 13.98 in 355 mm Height 6.50 in 165 mm Width 14.10 in 358 mm Depth Approximate Weight 14.33 lb 6.50 kg Temperature Range 50° to 95°F 10° to 35°C Operating -22° to 140°F -30° to 60°C Nonoperating NOTE: Operating temperature is derated 1.0°...
  • Page 145 Current Leakage with Energy Efficient Power Supply <600uA / 230 VAC This system utilizes an active power factor corrected power supply. This allows the system to pass the CE mark requirements for use in the countries of the European Union. The active power factor corrected power supply also has the added benefit of not requiring an input voltage range select switch.

  • Page 146: Index

    HP PC Hardware Diagnostics (UEFI) F10 Setup keyboard cleaning 18 downloading 121 access problem 81 keyboard keys 19 HP Recovery Disc Creator, using 127 f11 recovery, Windows 8 123 CD-ROM or DVD problems 104 f11 recovery, Windows 8.1 123 cleaning installing...
  • Page 147 expansion card 31 POST error messages 111 recovery USB flash drive, steps for memory 27 power cord set requirements creating Windows 7 127 optical drive 41 country specific 134 recovery using Windows 8 operating Internet access problems 108 power problems 85 system media 125 power supply recovery using Windows 8.1...
  • Page 148 specifications Windows 7 operating system media computer 136 creating 127 static electricity 15 Windows 8 system board backup and restore 123 removal and replacement 63 Driver Recovery media 125 SATA connectors 21 f11 recovery 123 system board connections 37, 38, hard drive recovery 123 operating system DVD 125 System Recovery using Windows 7...

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