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Problem
There are no
graphics, closed
captions, or
program guides
appearing on the
TV screen
There are black
bars to the right
and left of the
picture
Possible Solution
The set-top cannot generate graphics on all video
outputs at all times. If the set-top is set to 1080i, 720p, or
480p output format, graphics are only available on the
HD video outputs (HDMI and component video). If the
set-top is set to 480i, graphics are available on all video
outputs.
If the set-top is connected to a standard definition TV,
verify that the set-top is configured to use the 480i output
mode.
Verify that closed captions on the set-top have been
enabled in the User Settings menu.
If you are using an IEEE 1394 connection, on-screen
graphics – including closed captions and program guides
– will not be displayed.
Wide screen TVs display 4:3 programs in this format
unless set to Stretch. Turn on the 4:3 OVERRIDE feature
on the User Settings menu. This enables most wide
screen TVs to stretch the video to fill the screen (see
your TV manual for information about stretching 4:3
video).
If the set-top is connected to a wide screen TV, verify
that the TV TYPE is set to 16:9 in the User Settings
menu.
Many HD programs are broadcast in pillar-box format
with black bars to the left and right of the picture. These
programs are broadcast in 16:9 HD formats even though
the video is not 16:9.
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QIP6200/QIP64xx User Guide
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