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Solving Problems
Check these sections for solutions to problems you may have using your product.
Product Status Messages
Solving Printer Problems
Solving Printing Problems
Solving Paper Problems
Solving Print Quality Problems
Where to Get Help
Product Status Messages
You can often diagnose problems with your product by checking the messages on the LCD screen.
LCD screen message
Ink Cartridge Error
Ink cartridge cannot be
recognized. Insert again
or replace ink cartridge.
Ink Cartridge Error
Ink cartridge cannot be
detected. Insert again or
replace ink cartridge.
Ink Cartridge Error
Please install the correct
ink cartridge.
Ink Low
Cleaning Error
Automatic head cleaning
failed. Retry?
Condition/solution
The ink cartridges have a problem.
• Check that the cartridge is the same color as the color displayed on the
control panel and ink door label, and reinstall the cartridge. If the message
persists, insert a new ink cartridge.
• You cannot change the ink configuration (Standard or Commercial edition)
after the ink cartridges have been installed. Make sure the correct
cartridges are installed.
• Condensation may have occurred in the ink cartridge. Remove the
cartridge, leave it for four hours or more at room temperature, and reinstall
it.
Insert a genuine Epson ink cartridge that is approved for use in the printer.
The ink is low. Make sure you have a replacement ink cartridge handy.
The printer nozzles are still clogged even after running the automatic head
cleaning. Select Yes to run another automatic head cleaning.
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