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LCD screen message
Condition/solution
Paper Load Error
The loaded paper is not detected by the printer. Check the following:
No paper detected.
• If you are using roll paper, remove and reload the roll paper. Cut the edge
• If you are using poster board or a cut sheet, remove and reload the paper.
Paper Eject Error
Check the following:
Could not eject paper.
• Press the OK button. If paper is jammed inside the printer, remove it.
• If you are using roll paper, make sure you selected Roll Paper as the
Paper Cut Error
Press the OK button, pull down on the paper, and cut it using scissors or
another manual cutter.
Remove uncut paper.
Paper Size Error
The loaded paper is not a supported width. Remove the paper and press the
OK button.
Loaded paper size is not
supported size.
If the message still appears when you have loaded paper in a supported
width, set the Paper Size Check setting to Off.
Paper Sensor Error
The loaded paper is not detected correctly by the printer.
Loaded paper or print
Press the
out has a problem.
If this error appears while performing an automatic head alignment, check
the following:
• Make sure you that you have not loaded transparent or colored media,
• Make sure the printer is not exposed to direct, bright light (such as direct
• Check that the Platen Gap setting is set to Standard.
• Run a nozzle check and make sure the print head nozzles are not clogged.
If this error appears at any other time, make sure that the printer supports the
loaded media.
of the roll paper straight horizontally. Cut off any jagged or folded sections
of paper.
Make sure the paper is loaded straight and is not skewed.
Paper Source setting.
pause/cancel button.
tracing paper, plain paper, Epson Enhanced Matte Posterboard, or paper
that is more than 0.04 inches (1 mm) thick.
sunlight) while performing an automatic print head alignment.
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