SmartPay D200 User Manual
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SmartPay D200 User Manual

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User Guide
V 1.0 FEB16

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Summary of Contents for SmartPay D200

  • Page 1 User Guide V 1.0 FEB16...

  • Page 2: Table Of Contents

    Smartpay are payment innovation specialists bringing merchants the latest in EFTPOS technology to enhance their business. Smartpay offers a range of feature rich terminals and value added solutions. These applications allow merchants to increase their revenue and attract more customers.

  • Page 3: Terminal Setup - Getting Started

    Press read the user information that is provided with your Smartpay EFTPOS equipment. • Switch on your D200 mobile EFTPOS terminal by pressing the power button at the top and check that is has full battery power by looking at the battery icon in the top right corner of the display screen.

  • Page 4: General Usage Tips

    GENERAL USAGE TIPS • Handle with care so you do not damage electric wires and power adapter. If electric wire, plugs or power adapter are damaged, please do not use the terminal and contact the technical helpdesk. • Do not leave the terminal for extended periods in direct sunlight, humid, hot, or dusty environments. •...

  • Page 5: General Instructions

    GENERAL INSTRUCTIONS Power ON/OFF • Power on: Insert power adapter lead or the charged battery. Press and hold power button for 3 seconds until LCD screen backlight comes on. If terminal is turned on successfully, the PAX logo will appear on screen and a beep sound will be heard. Power off: Press and hold power button for 3 seconds until text “Shutting down...

  • Page 6: Wi-Fi Setup

    Have your hotspot device and terminal fully charged and ready. Make sure the D200 is in the range of your Wi-Fi network. Switch ON your D200. If the network matches what is currently configured in your D200 it will automatically re-connect during startup.
  • Page 7 Wi-Fi SETUP Configured Network Not Available Purchase + Cash Out Wait while the terminal performs initial network search. Terminal will fail to connect if Wi-Fi network is unavailable. FAILED TO CONNECT *NETWORK NAME* Terminal will prompt user to manually enter Wi-Fi network details. Wi-Fi NETWORKING Select to manually enter details.
  • Page 8 Wi-Fi SETUP A list of available Wi-Fi networks will be displayed on screen. NETWORKNAME1 F1/F2 keys to scroll and highlight NETWORKNAME2 ENTER required network. Press key to select. If required network name is not displayed check that Wi-Fi device is broadcasting BACK and press key to rescan.
  • Page 9 Wi-Fi SETUP Terminal will connect to selected Wi-Fi network. Wi-Fi CONNECTING TO **NETWORK NAME** Wi-Fi signal icon in top left corner of screen will light up to indicate connection was successful. Wi-Fi CONNECTED TO **NETWORK NAME** Terminal will run through automatic startup and initialisation process. Terminal is ready to be connected 16:57 11 Jan 2015...

  • Page 10: Changing Wi-Fi Network

    Wi-Fi SETUP Press on the terminal to view its IP address. 16:57 11 Jan 2015 This will need to be correctly entered into the POS to make the connection between them. EFTPOS READY ENTER AMOUNT If you are using T2G and Smartlink apps for iPad, the IP address should be entered into the settings in the Smartlink app.
  • Page 11 Wi-Fi SETUP Wait while the terminal performs network search. A list of available Wi-Fi networks will be displayed on screen. NETWORKNAME1 F1/F2 keys to scroll and highlight NETWORKNAME2 ENTER required network. Press key to select. If required network name is not displayed check that Wi-Fi device is broadcasting BACK and press...
  • Page 12 Wi-Fi SETUP From the idle screen terminal will automatically begin connection process to new network. Terminal will connect to selected Wi-Fi network. Wi-Fi CONNECTING TO **NETWORK NAME** Terminal is ready to be connected to 16:57 11 Jan 2015 integrated POS solution. EFTPOS READY ENTER AMOUNT MENU...

  • Page 13: Purchase Transactions

    Your D200 EFTPOS Terminal supports three different methods for accepting payment “cards” - Magnetic Stripe, Chip & PIN and Contactless (NFC). The D200 has two readers (mag strip on top and chip at bottom) and one built-in antenna for NFC located near the top under the display screen.
  • Page 14 PURCHASE TRANSACTIONS Terminal screen will show transaction amount and prompt customer to present their card. If blue indicator is lit then contactless option is PURCHASE $10.00 ready and available. Customer presents card (for contactless) / inserts for chip / swipes (for magnetic strip). If contactless and amount is under threshold then transaction will process automatically.
  • Page 15 Cardholder signature must be checked against the card and merchant should select YES or NO to confirm on the D200 EFTPOS terminal to complete the transaction. It is not possible to capture or store a signature directly on the D200.

  • Page 16: Contactless Payments

    CONTACTLESS PAYMENTS If you have Contactless (Tap and Go) payment enabled on your EFTPOS Terminal Contactless transactions are fast, convenient and can increase payment security, as the card never has to leave the cardholder’s possession to complete the transaction. However contactless payment is not supported for all transaction types and you cannot present the customer card before the transaction amount is entered into the terminal.

  • Page 17: Administrative Functions

    ADMINISTRATIVE FUNCTIONS Manual Log On/ Log Off MENU From the idle screen press 16:57 11 Jan 2015 access the Merchant Admin menu. EFTPOS READY ENTER AMOUNT MENU Press to perform a Manual Log On 1. REPRINT The terminal will connect to the payments 2.

  • Page 18: Reprinting Receipts

    ADMINISTRATIVE FUNCTIONS Reprinting Receipts Reprint You can view the last receipt details on the D200 screen by selecting the Menu. If you require a physical copy or e-receipt copy you will need to send a reprint receipt request directly from the integrated POS. To reprint a receipt from your POS you may need to refer to your POS user instructions.
  • Page 19 TO SEARCH FOR CLEAR When you locate the required transaction, press ENTER. Use arrow keys to scroll up/down to view Terminal displays receipt receipt details on D200 screen. details on screen for merchant confirmation CLEAR ENTER Press to return to idle screen.

  • Page 20: Refunds

    The terminal will only perform functions that are supported by the POS you are using. POS features and functionality are controlled by the POS company. To support integration with the D200, the POS should support a minimum of Purchase, Refund, Logon, Reprint Last Transaction and digital signature capture for signature verified receipts.
  • Page 21 ADMINISTRATIVE FUNCTIONS Offer terminal for customer to present their card. REFUND $10.00 OR INSERT/SWIPE CARD If card was inserted or swiped then customer selects account using function REFUND CLEAR keys (F1, key). $10.00 SELECT ACCOUNT Note: Terminal will only prompt for account selection if different accounts are available for the customer card.
  • Page 22 ADMINISTRATIVE FUNCTIONS Terminal displays transaction result APPROVED or DECLINED. Terminal automatically prints MERCHANT RECEIPT with REFUND clearly highlighted at top of receipt. DECLINED APPROVED User can select YES or NO to print customer copy of receipt as required. CUSTOMER RECEIPT? For EFTPOS terminal issues contact the 24/7 TECHNICAL HELPDESK SUPPORT 1800 433 876 - Option 2...
  • Page 23 PAX D200 TERMINAL Accessories The D200 terminal has the following accessory items available for purchase: • Carry Pouch • Countertop tablet/terminal stand combo • iPhone/Terminal sleeve (fits iPhones 4/5 only) • Replacement battery • Countertop terminal stand • Replacement power supply...
  • Page 24 For more information: www.smartpay.com.au 1800 4 EFTPOS (1800 433 876) Australia Level 2, 117 York Street t: + 61 2 88 76 2300 Sydney t: +61 2 98 69 4223 NSW, 2000 e: info@smartpay.com.au 1800 433 876...

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