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Troubleshooting Guide
Caller ID Solutions
No display
• Fully charge (for 16 hours) or replace the battery.
• If you are using AC (electrical) power, make sure that the unit is connected to a
non-switched electrical outlet. Unplug the AC power converter from the unit and plug
it back in.
Caller ID Error Message
• The unit displays this message if it detects anything other than valid Caller ID
information during the silent period after the first ring. This message indicates the
presence of noise on the line.
No Caller ID
• In order to receive Caller ID information, you must subscribe to the standard
name/number Caller ID service from your local telephone company.
Telephone Solutions
No dial tone
• Check and repeat installation steps:
Ensure the base power cord is connected to a working outlet .
Ensure the telephone line cord is connected to the base and the wall jack.
• Disconnect the base from the wall phone jack and connect another phone to the
same jack. If there is no dial tone on the second phone, the problem might be your
wiring or local service.
• The cordless handset may be out of range of the base. Move closer to the base.
• Ensure the battery is properly charged (16 hours).
• Ensure the battery pack is installed correctly.
• Did the handset beep when you pressed the LINE 1, LINE 2 or handsfree button? The
battery may need to be charged.
Dial tone is OK, but can't dial out
• Make sure the TONE/PULSE setting on the base is set to the type of phone service
you are subscribed to.
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