Connection Troubleshooting - ZyXEL Communications VMG8924 Getting Started

Connection troubleshooting

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If you're a new customer, please make sure that your broadband service is ready
before you continue. We'll send you an email to confirm this (and a text message
if we've got your mobile number).
If you' r e having problems connecting, look at the lights on the front of your router and follow the
appropriate instructions.
If the broadband light is not lit
There' s a problem with your broadband signal. Please follow the steps below.
What to do
First, check that your phone
line is working...
If your phone line is OK,
check your broadband
equipment...
If the broadband light still is
not lit after trying the above...
10
How to do it
Pick up or plug in a phone and check for a dial tone.
If you don't hear a dial tone, or the line is noisy, there may be a
fault on your phone line. Contact your phone provider and try
connecting to broadband again when it' s fixed.
• Check that every device connected to your phone line (e.g. Sky
boxes, answerphones, alarms) is using a microfilter. See page 4
for help with this.
• If checking microfilters hasn't fixed the problem, unplug
everything from your phone line (on all floors), leaving only your
router connected and try again.
• If the problem continues, connect the router to your master
phone socket (it' s usually the one closest to where the line
enters your home) and try again.
If steps 2 or 3 fixed the problem, then either an extension or one
of the devices connected to your line is the cause of the problem.
You can find out which by plugging your devices back in one at a
time.
Call our Support Team on 0800 022 3300 to report a fault.
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