ZyXEL Communications VMG8924 Setup Manual

Your broadband username and password are provided by your IT helpdesk or Corporate
administrator. It will be in one of the following formats:
btebb/username^companydomain.extension
ecxuk/username^companydomain.extension
mxecuk/username^companydomain.extension
mxtwuk/username^companydomain.extension
<username>@<business_unit_id>.BTHA

If the Broadband light is not lit

There's a problem with your broadband signal. Please follow the steps below.
What to do How to do it
Pick up or plug in a phone and check for a dial tone.
First, check that your phone
If you don't hear a dial tone, or the line is noisy, there may be a
line is working...
fault on your phone line. Contact your phone provider and try
connecting to broadband again when it's fixed.
1.
Check that every device connected to your phone line (e.g.
answerphones, alarms etc.) is using a microfilter.
2. If checking microfilters hasn't fixed the problem, unplug
everything from your phone line (in all sockets), leaving only
your router connected and try again.
If your phone line is OK,
3. If the problem continues, connect the router to your master
check your broadband
phone socket (it's usually the one closest to where the line
equipment...
enters your premises) and try again.
If steps 2 or 3 fixed the problem, then either an extension or
one of the devices connected to your line is the cause of the
problem. You can find out which by plugging your devices back in
one at a time.
If the Broadband light still
Contact your IT helpdesk or speak to your corporate
isn't lit after trying the
administrator for further assistance.
above...
4

Box Contents

Your Router
Get connected
Step 1 – Set up your router
1. Connect the stand to the bottom of the router and make sure it's steady when you stand it up.
2. Plug the power cable into the back of your router and the other end into a power socket.
Plug the grey Internet cable into the DSL socket on your router. Plug the other end of the
3.
cable into the DSL socket of the microfilter. Plug the microfilter into your phone socket.
4. Press the black power button (marked ON/OFF) on the back of your router to switch it on.
Wait for the Power and Broadband lights to come on.
ZyXEL VMG8924 Setup Guide
Power Supply Ethernet Cable (Yellow)
Microfilter Internet Cable (Grey)
1