Before You Begin - ZyXEL Communications VMG8924 Getting Started

Before you begin

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If you're new to John Lewis Broadband, please wait until we've activated your
broadband before you set up your router. We'll let you know by email and text
(if we have your mobile number).
If this is a replacement router for an existing John Lewis Broadband service, you
can jump straight to page 5.
Before you get started, please read through this booklet to familiarise yourself with what you'll need
to do. As well as helping you set up your router, you'll find answers to common questions about
broadband, and troubleshooting information to help with any problems.
Choosing your router's new home
Where you set your router up can make a big difference to how well your broadband service works.
Here' s a few points to consider:
• Your connection will perform better if you can connect your router to the master phone socket
(it' s usually the one closest to where the phone line enters your home).
• Your router can get too warm if air can't flow around it. Please don't place your router on top of
electrical equipment or near other sources of heat. Also try to avoid putting it under a desk, on a
carpet/other fabric or behind large objects.
• Using Wi-Fi? Try to set up your router close to where you'll be using broadband the most. Thick
walls, concrete floors and large metal surfaces can weaken the signal – avoid these if you can.
• Your broadband will work better if you leave your router switched on all the time (including when
you' r e not using it, see page 12). If you can, connect it to an unused power socket and make sure
that it won't be switched off with other electrical devices.
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