ZyXEL Communications VMG8924 Getting Started page 11

If the Internet light is red
Your router can't connect to our network. Turn it off for 15 minutes and try again. If this doesn't fix
the problem, follow the factory reset instructions on page 13 and try again.
If the Internet light is still red after trying the above, call our Support Team on 0800 022 3300 to
report a fault.
If the Broadband light is lit and the Internet light is green
Your router is connected to the Internet but your computer or device is not connected to the router.
Check and follow the connection instructions on page 6 (for wired connections) or page 8 (for Wi-Fi
connections) to solve this.
If you can only access the 'Broadband Setup' page
• If you' r e setting up for the first time (or following a factory reset), close your web browser and try
again in 15 minutes.
• If you' r e still seeing the 'Broadband Setup' page, enter your Account Username and Password (see
the next page if you' r e not sure what these are).
• Check your Provider in the drop-down list and change it if you need to.
• Click Go - after a few minutes you'll see a large green tick, which means you' r e connected to the
Internet.
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