Frequently Asked Questions - ZyXEL Communications VMG8924 Getting Started

Frequently asked questions

Should I leave my router switched on all the time?
Yes. Leaving your router on will make sure you get the best speed and performance from your service.
Don't switch it off at night! Regularly switching off your router can make it look like your service is
disconnecting. If this happens, equipment in your telephone exchange will mark your line as unstable
and temporarily reduce your speed to improve stability.
Speed reductions are never permanent, but it can take up to 3 days before your speed returns
to normal.
Where can I find my Account Username and Password?
You chose these when you ordered your broadband service. Your Account Username is used to log
into our website along with your password (containing at least 8 characters).
Your 'Welcome to John Lewis Broadband' email confirms your Account Username and you can get a
password reminder at www.johnlewisbroadband.com/account/forgot-password
Where can I find my Broadband Username and Password?
i
You'll only need to use these when setting up your router manually or if you
choose to install a different router.
Your Broadband Username is made up of two parts separated by an @ symbol. See below replacing
'username' with your own Account Username.
username@john-lewis.com
Please note, if you've switched from Greenbee Telecoms or Waitrose.com broadband, please see the
table below for your Broadband Username:
Provider
Greenbee Telecoms
Waitrose.com
12
Broadband Username
username@greenbee.net
username@waitrose-broadband.com