HP 17-cp1012nb Maintenance And Service Manual
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HP 17-cp1012nb Maintenance And Service Manual

HP 17-cp1012nb Maintenance And Service Manual

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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

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Summary of Contents for HP 17-cp1012nb

  • Page 1 Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • Page 2 Bluetooth is a trademark owned by its bound by the terms of the HP End User License Not all features are available in all editions or proprietor and used by HP Inc. under license.
  • Page 3 Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 Getting to know your computer ........................5 Right side ................................5 Left side ................................. 6 Display ..................................7 Low blue light mode (select products only) ..................7 Keyboard area ................................ 8 Touchpad settings and components ....................
  • Page 6 7 Backing up, restoring, and recovering ......................59 Backing up information and creating recovery media ..................59 Using Windows tools for backing up ....................59 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..59...
  • Page 7 8 Using HP PC Hardware Diagnostics ........................ 62 Using HP PC Hardware Diagnostics Windows (select products only) ..............62 Using an HP PC Hardware Diagnostics Windows hardware failure ID code ........62 Accessing HP PC Hardware Diagnostics Windows ................62 Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only) .....................
  • Page 8 10 Power cord set requirements ........................71 Requirements for all countries ..........................71 Requirements for specific countries and regions ....................71 11 Recycling ..............................73 Index ................................74 viii...

  • Page 9: Product Description

    Table 1-1 Product components and their descriptions Category Description Product Name HP 17 Laptop Model number: 17-cp0xxx Processors AMD® processors AMD Ryzen™ 7 5700U (1.80 GHz base frequency, up to 4.30 GHz, 8 MB cache, 8 cores) AMD Ryzen 5 5500U (2.10 GHz base frequency, up to 4.00 GHz, 8 MB cache, 6 cores) AMD Ryzen 3 5300U (2.60 GHz base frequency, up to 3.80 GHz, 4 MB cache, 4 cores)
  • Page 10 1 TB, 5400 rpm hard drive + 128 GB, PCIe, solid-state drive Audio and video HP TrueVision HD Camera: indicator LED, USB2.0, HD BSI sensor, f2.0, WDR 720p by 30 frames per second Dual array digital microphone with appropriate software: beam forming, echo cancellation, and noise...
  • Page 11 Table 1-1 Product components and their descriptions (continued) Category Description Keyboard/pointing Keyboard devices Natural silver, island style, with or without backlight Snow white, island style, with or without backlight Opulent aubergine, island style, with or without backlight Light underwater teal, island style, with or without backlight Jet black, not backlit Evening blue, not backlit Clickpad with image sensor...
  • Page 12 Table 1-1 Product components and their descriptions (continued) Category Description Windows 10 Home S 64 Value FreeDOS 3.0 Serviceability End user replaceable parts AC adapter Chapter 1 Product description...

  • Page 13: Getting To Know Your Computer

    Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right side Identify the components on the right side of the computer. Table 2-1 Right-side components and their descriptions Component Description Power light...

  • Page 14: Left Side

    Table 2-1 Right-side components and their descriptions (continued) Component Description NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device. AC adapter and battery light ● White: The AC adapter is connected and the battery is fully charged.

  • Page 15: Display

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Type HP Documentation in the taskbar search box, ▲ and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 16: Keyboard Area

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type HP Documentation in the taskbar search box, and then select HP Documentation. ▲ Keyboard area Keyboards can vary by language.

  • Page 17: Touchpad Settings

    Touchpad settings Learn how to adjust touchpad settings. Adjusting touchpad settings Use these steps to adjust touchpad settings and gestures. Type touchpad settings in the taskbar search box, and then press enter. Choose a setting. Turning on the touchpad Follow these steps to turn on the touchpad. Type touchpad settings in the taskbar search box, and then press enter.

  • Page 18: Lights

    Lights Identify the lights on the computer. Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light ● On: Computer sound is off. Off: Computer sound is on.
  • Page 19 Fingerprint readers, which enable a fingerprint logon, can be located on the touchpad, on a side panel of the computer, or on the top cover below the keyboard. IMPORTANT: To verify that your computer supports fingerprint reader sign-in, type Sign-in options in the taskbar search box and follow the on-screen instructions.

  • Page 20: Special Keys

    Table 2-6 Button, speakers, and fingerprint reader and their descriptions (continued) Component Description ▲ Right-click the Power icon , and then select Power Options. Fingerprint reader (select products only) Allows a fingerprint logon to Windows, instead of a password logon. Swipe down across the fingerprint reader.

  • Page 21: Bottom

    Table 2-7 Special keys and their descriptions (continued) Component Description When the computer is in the Sleep state, press the button ● briefly to exit Sleep (select products only). When the computer is in Hibernation, press the button ● briefly to exit Hibernation. IMPORTANT: Pressing and holding down the power button results in the loss of unsaved information.

  • Page 22: Labels

    Table 2-9 Service label components Component Serial number Product ID HP product name, model number Regulatory labels—Provide regulatory information about the computer. ● Warranty information—Included in the regulatory information. ● ● Wireless certification labels—Provide information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

  • Page 23: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 24 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly not available as a spare part NOTE: Display spare parts are available only as subcomponents. Top cover/keyboard Backlit, natural silver, no fingerprint reader M50456-xx1 Backlit, natural silver, fingerprint reader M50457-xx1 Not backlit, natural silver, no fingerprint reader...
  • Page 25 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows operating system AMD Ryzen7 5700U processor M51689-xx1 AMD Ryzen5 5500U processor M51688-xx1 AMD Ryzen3 5300U processor M51687-xx1 AMD Ryzen3 3250U processor M51686-xx1 AMD Athlon 3150U processor M51685-xx1...

  • Page 26: Display Assembly Subcomponents

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Natural silver M50419-001 Snowflake white M50420-001 Opulent aubergine M59356-001 Underwater teal M59357-001 (13) Solid-state drive (PCIe) 1 TB L85370-005 512 GB L85364-005 256 GB L85354-005 128 GB, TLC M06792-005 Hard drive (not illustrated)
  • Page 27 Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display panel HD, antiglare M51681-001 HD, BrightView M51682-001 HD, BrightView, touch-on panel (TOP) M51679-001 FHD, antiglare M51680-001 Display bezel Standard M50434-001 Opulent aubergine M59352-001 Underwater teal M59353-001 Display assembly subcomponents...
  • Page 28 Table 3-2 Display component descriptions and part numbers (continued) Item Component Spare part number Camera module M50436-001 Hinges (left and right) Touch screen models M50410-001 Nontouch models M50409-001 Touch control board M50421-001 Display and camera cable HD, touch screen M50425-001 HD, nontouch M50426-001 FHD, nontouch...

  • Page 29: Miscellaneous Parts

    Component Spare part number AC adapters 45 W, nPFC, SMART, RC, 4.5 mm, nonslim 741727-001 Screw Kit M50411-001 Mouse, HP Z3700, underwater teal M73438-001 Mouse, HP Z3700, opulent aubergine M73439-001 Back cover/panel adhesive tape M50435-001 HP USB external DVD-RW drive...
  • Page 30 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Power cord (C5, conventional, 1.0 m [3.3 ft]) Denmark L19360-001 Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L19361-001 North America L19367-001 Switzerland L19370-001 The United Kingdom L19373-001 Chapter 3 Illustrated parts catalog...

  • Page 31: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver ●...

  • Page 32: Electrostatic Discharge Information

    IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 33: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity (continued) Relative humidity Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing DIPs (dual in-line packages) from plastic tube 400 V 700 V 2,000 V...

  • Page 34: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity. Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 35: Cleaning Your Computer

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 36: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 37: Caring For Wood Veneer (Select Products Only)

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information Use this information to find the HP support that you need. Table 4-3 Support information locations...
  • Page 38 Search collect Chrome device logs. Technical bulletins To locate technical bulletins: Go to www.hp.com. Place the cursor over Problem solving to display more options. Select Support & Troubleshooting. Type the serial number, product number, or product name to go to the product support page.

  • Page 39: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 61 screws when you service the parts described in this chapter.
  • Page 40 Table 5-1 Bottom cover and rubber feet descriptions and part numbers (continued) Description Spare part number Bottom cover, opulent aubergine M59350-001 Bottom cover, underwater teal M59351-001 Rubber feet, jet black M50428-001 Rubber feet, evening blue M50429-001 Rubber feet, natural silver M50430-001 Rubber feet, ash silver M50431-001...

  • Page 41: Battery

    Remove the six Phillips 2.5 × 6.0 screws (1) from under the feet and the four Phillips 2.5 × 7.0 screws (2) that secure the bottom cover to the computer. Starting near the bottom-left of the bottom cover, use a nonmarking, nonconductive tool to release the edges of the bottom cover from the computer (1).

  • Page 42: Memory Modules

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.
  • Page 43 Table 5-3 Memory module descriptions and part numbers Description Spare part number 8 GB (DDR4, PC-3200) L46598-005 8 GB (DDR4, PC-2666) L76708-006 4 GB (DDR4, PC-3200) L83673-005 4 GB (DDR4, PC-2666) L76710-006 Before removing the memory, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 31).

  • Page 44: Solid-State Drive

    Press down on the module until the side retention clips snap into place (3). Solid-state drive To remove the M.2 solid-state drive, use this procedure and illustration. Table 5-4 Solid-state drive descriptions and part numbers Description Spare part number 1 TB, PCIe L85370-005 512 GB, PCIe L85364-005...

  • Page 45: Wlan Module

    Pull the drive away from the socket to remove it (2). To install the solid-state drive, reverse the removal procedures. WLAN module To remove the WLAN module, use this procedure and illustration. Table 5-5 WLAN module descriptions and part numbers Description Spare part number Realtek 8852AE Wi-Fi 6 Bluetooth 5.2...

  • Page 46: Hard Drive

    Remove the Phillips M2.0 × 2.5 screw (3), and then remove the WLAN module (4). NOTE: Models have either one or two WLAN antennas. On models with two antennas, the #1 white WLAN antenna cable connects to the WLAN module #1 Main terminal. The #2 black WLAN antenna cable connects to the WLAN module #1 Aux terminal.

  • Page 47: Fingerprint Reader

    Fingerprint reader To remove the fingerprint reader, use this procedure and illustration. Table 5-6 Fingerprint reader description and part number Description Spare part number Fingerprint reader, starry blue M50418-001 Fingerprint reader, natural silver M50419-001 Fingerprint reader, snowflake white M50420-001 Fingerprint reader, opulent aubergine M59356-001 Fingerprint reader, underwater teal M59357-001...

  • Page 48: Usb Board

    USB board To remove the USB board, use this procedure and illustration. Table 5-7 USB board description and part number Description Spare part number USB board M50413-001 USB board cable M50422-001 Before removing the USB board, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 31).
  • Page 49 Table 5-8 Touchpad description and part number (continued) Description Spare part number Touchpad, snowflake white M50417-001 Touchpad, opulent aubergine M59354-001 Touchpad, underwater teal M59355-001 Touchpad cable M50423-001 Before removing the touchpad, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 31).

  • Page 50: Fan

    Remove the touchpad from the computer (3). Reverse this procedure to install the touchpad. To remove the fan, use this procedure and illustration. Table 5-9 Fan description and part number Description Spare part number M50402-001 Before removing the fan, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 31).

  • Page 51: Heat Sink

    Disconnect the fan cable from the system board (2), and then remove the fan from the computer (3). If you need to remove the fan insert, remove the three Phillips M2.0 × 4.0 screws (1) that secure the insert to the computer, and then remove the insert from the computer (2). Reverse this procedure to install the fan or fan assembly.
  • Page 52 Prepare the computer for disassembly (see Preparation for disassembly on page 31). Remove the bottom cover (see Bottom cover and rubber feet on page 31). Remove the battery (see Battery on page 33). Remove the heat sink: In the order indicated on the heat sink, remove the four Phillips M2.0 × 2.8 screws (1) that secure the heat sink to the computer.

  • Page 53: System Board

    System board To remove the system board, use these procedures and illustrations. Table 5-11 System board descriptions and part numbers Description Spare part number System board (includes processor) All system boards use the following part numbers: xxxxxx-001: Non-Windows operating system xxxxxx-601: Windows 10 operating system AMD Ryzen7 5700U processor M51689-xx1...

  • Page 54: Speakers

    Remove the three Phillips M2.0 × 4.0 screws (1) and the three Phillips M2.0 × 2.5 screws (2) that secure the system board to the computer. Lift the side of the system board upward (3), and then pull the system board away from the connectors on the side of the computer to remove it (4).

  • Page 55: Display Assembly

    Prepare the computer for disassembly (see Preparation for disassembly on page 31). Remove the bottom cover (see Bottom cover and rubber feet on page 31). Remove the battery (see Battery on page 33). Remove the WLAN module (see WLAN module on page 37).
  • Page 56 Disconnect the antenna cables from the WLAN module (3), and then remove the cables from the clips on the bottom and left sides of the speaker (4). Remove the six Phillips M2.5 × 6.0 screws (1) that secure the display assembly to the computer. Rotate the display to open the hinges (2).
  • Page 57 M50407-001: Pale gold M50408-001: Pale rose gold If you need to remove the bezel: Flex the top (1), the left and right sides (2), and then the bottom of the bezel (3) to release it. Remove the bezel from the display (4). The bezel is available as the following spare part numbers: M50434-001: Standard M59352-001: Opulent aubergine...
  • Page 58 Use a tool to lift up evenly across the module and peel the module up from the display back cover ▲ (1), and then disconnect the cable from the module (2). The camera module is available as spare part number M50436-001. If you need to remove the display panel: The display panel is secured to the display enclosure with tape that is installed under the left and right sides of the panel.
  • Page 59 Rotate the display panel over and place it next to the display rear cover (4). Display panels are available as the following spare part numbers: M51681-001: HD, antiglare panel M51682-001: HD, BrightView panel M51679-001: HD, BrightView, touch-on panel (TOP) M51680-001: FHD, antiglare panel Lift the tape from the connector on the display panel (1), rotate the locking lever (2), and then disconnect the cable from the panel (3).
  • Page 60 If you need to remove the touch control board from the display: Remove the Phillips M2.0 × 3.0 screw (1) that secures the board to the display. Lift the board up enough to disconnect the cables. Disconnect the cable from the end of the board (3) and the two larger ZIF cables (4) from the board.

  • Page 61: Power Connector Cable

    If you need to remove the display and camera cable, disconnect the cable from the camera module (1), and then release the cable from the display rear cover (2). The display and camera cable is available as the following spare part numbers: M50425-001: HD, touch screen M50426-001: HD, nontouch M50427-001: FHD, nontouch...

  • Page 62: Keyboard With Top Cover

    Table 5-13 Power connector cable description and part number Description Spare part number Power connector cable M50400-001 Before removing the power connector cable, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 31). Remove the bottom cover (see Bottom cover and rubber feet on page 31).
  • Page 63 Table 5-14 Keyboard with top cover descriptions and part numbers (continued) Description Spare part number Not backlit, natural silver, fingerprint reader M50459-xx1 Backlit, snow white, no fingerprint reader M50464-xx1 Backlit, snow white, fingerprint reader M50465-xx1 Not backlit, snow white, no fingerprint reader M50466-xx1 Not backlit, snow white, fingerprint reader M50467-xx1...

  • Page 64: Using Setup Utility (Bios)

    Start menu is displayed. Updating Setup Utility (BIOS) Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 65: Preparing For A Bios Update

    Downloading a BIOS update After you review the prerequisites, you can check for and download BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.
  • Page 66 NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Chapter 6 Using Setup Utility (BIOS)

  • Page 67: Backing Up, Restoring, And Recovering

    Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select the result that ▲...

  • Page 68: Creating A System Restore

    You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 69: Using Hp Sure Recover (Select Products Only)

    Using HP Sure Recover (select products only) Select computer models are configured with HP Sure Recover, a PC operating system (OS) recovery solution built into the hardware and software. HP Sure Recover can fully restore the HP OS image without installed recovery software.

  • Page 70: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 71: Accessing Hp Pc Hardware Diagnostics Windows From Support Assistant

    To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu. Select the Start button.

  • Page 72: Downloading Hp Hardware Diagnostics Windows By Product Name Or Number (Select Products Only)

    HP UEFI support environment because only .exe files are provided. For more information, see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 73: Starting Hp Pc Hardware Diagnostics Uefi

    Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow this procedure. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

  • Page 74: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive.
  • Page 75 Make your customization selections. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)

  • Page 76: Specifications

    Specifications This chapter provides specifications for your computer. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 9-1 Computer specifications Metric U.S.

  • Page 77: Solid-State Drive Specifications

    Table 9-2 Display specifications Metric U.S. Active diagonal size 43.9 cm 17.3 in Resolution 1920 × 1080 (FHD) 1600 × 900 (HD+) Surface treatment Antiglare BrightView Brightness 250 nits Viewing angle UWVA (FHD panels) SVA (HD+ panels) Backlight Display panel interface Solid-state drive specifications This section provides specifications for your solid-state drives.
  • Page 78 Table 9-3 Solid-state drive specifications (continued) 128 GB* 256 GB* 512 GB* 1 TB* *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications can differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details. Chapter 9 Specifications...

  • Page 79: 10 Power Cord Set Requirements

    10 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 80 Table 10-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland...

  • Page 81: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.

  • Page 82: Index

    7 left side 6 removal 43 lights 10 spare part numbers 43 right side 5 HP PC Hardware Diagnostics UEFI backup, creating 59 touchpad 8, 9 downloading 65 backups 59 computer major components 15 failure ID code 64...
  • Page 83 59 camera 8 USB flash drive 60 caps lock 10 recovery media 59 drive 5 creating using HP Cloud Recovery touchpad mute 10 Download Tool 59 removal 40 power 5, 10 creating using Windows tools 59...
  • Page 84 WLAN antennas, identifying 8 WLAN device 14 WLAN label 14 WLAN module removal 37 spare part numbers 37 workstation guidelines 23 Index...

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